An opportunity has arisen within our Reservations department for a Reservations Agent to join our dynamic team at the Radisson Blu Resort & Spa, Golden Sands.

Key Responsibilities include but are not limited to:

• Serve as the first point of contact for potential guests, assisting with accommodation bookings.
• Handle customer inquiries via phone and email with professionalism and efficiency.
• Deliver a high level of service to ensure a seamless booking experience and ensure memorable moments.
• Process direct reservations as well as those from third-party platforms and industry partners.
• Communicate booking details effectively across departments to ensure smooth operations.
• Adhere to internal processes and procedures to maintain operational excellence.

Ideal Candidate would be:

• Detail-oriented with strong organizational and multitasking skills.
• Excellent time management and ability to work under pressure to meet deadlines.
• A motivated team player to form part of a proactive and sales oriented mindset.
• Strong customer focus, ensuring guest satisfaction at every touchpoint.
• A professional disposition that aligns with the company values.
• Fluency in spoken and written English.
• Proficiency in Microsoft Word, Excel, and the Opera reservations system.
• Experience handling online booking extranets & reconciliation, wholesale reservations, and group bookings is considered an asset.

An opportunity has arisen within our Reservations department for a Reservations Agent to join our dynamic team at the Radisson Blu Resort & Spa, Golden Sands.

Key Responsibilities include but are not limited to:

• Serve as the first point of contact for potential guests, assisting with accommodation bookings.
• Handle customer inquiries via phone and email with professionalism and efficiency.
• Deliver a high level of service to ensure a seamless booking experience and ensure memorable moments.
• Process direct reservations as well as those from third-party platforms and industry partners.
• Communicate booking details effectively across departments to ensure smooth operations.
• Adhere to internal processes and procedures to maintain operational excellence.

Ideal Candidate would be:

• Detail-oriented with strong organizational and multitasking skills.
• Excellent time management and ability to work under pressure to meet deadlines.
• A motivated team player to form part of a proactive and sales oriented mindset.
• Strong customer focus, ensuring guest satisfaction at every touchpoint.
• A professional disposition that aligns with the company values.
• Fluency in spoken and written English.
• Proficiency in Microsoft Word, Excel, and the Opera reservations system.
• Experience handling online booking extranets & reconciliation, wholesale reservations, and group bookings is considered an asset.