Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Head Waiter - Breakfast to join our dynamic team here at Radisson Blu Royal Viking Hotel, Stockholm!
We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!
The Head Waiter Role
Our Food & Beverage Service Team are the final piece of the puzzle, they are sophisticated hosts with an instinctive ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - creating memorable moments for our guests.
Key
Responsibilities:
- Service
Leadership: Lead and coordinate the breakfast service team, ensuring smooth
operations and timely, attentive service to all guests.
- Guest
Interaction: Greet guests warmly, assist with seating, and
ensure their needs are met promptly and professionally during breakfast
service.
- Quality
Control: Monitor food and beverage presentation, ensuring that all items are
served in accordance with the hotel's brand, quality and service
standards.
- Team
Support: Assist and guide the breakfast waitstaff in delivering exceptional
service, providing training and feedback as needed. As an integral part of the team, you will work proactively to ensure the smooth running of the food and beverage operations in the restaurant
- Schedule: Assist
Restaurant & Bar Manager with scheduling of staff and coordinate part
time worker.
- Operational
Setup: Ensure the breakfast area is properly set up before service, including
buffet stations or à la carte settings, and ensure a seamless flow
throughout service hours.
- Hygiene
& Safety: Adhere to and enforce all health and safety
regulations, ensuring cleanliness and proper handling of food items.
- Problem
Solving: Address guest complaints or issues quickly and efficiently, aiming
to resolve concerns and maintain guest satisfaction.
- Stock
Management: Assist in managing and restocking breakfast supplies and beverages,
ensuring everything is available and well-maintained during service.
- Collaboration: Work
closely with the kitchen and restaurant management to ensure that
breakfast service runs smoothly and efficiently.
As Head Waiter for our Breakfast team, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In our Head Waiter - Breakfast:
- Flexibility and a positive, Yes I Can! Attitude
- Excellent
communication and interpersonal skills to effectively lead a team and
interact with guests.
- Strong
customer service skills with the ability to anticipate guest needs.
- A person that loves early mornings
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Experience
as a waiter or head waiter in a hotel or high-volume restaurant,
preferably in breakfast service.
- Likes having fun at work
- Communicates in English and Swedish
- Experience in a similar position is beneficial but not essential
What We Offer Our Head Waiter: We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Becoming a part of the #3 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2023
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- A workplace covered by collective agreement
- Special prices for employees at our own restaurants
- An international workplace with colleagues and guests from all over the world
The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, art'otel, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.
Become part of the world of Moment Makers, we are looking forward to getting to know you!