Radisson Blu Royal Viking Hotel, Stockholm - Rooms Brand Cover
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Front Office Service Manager

Summary
Front Office Service Manager
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Vasagatan 1, 111 20 Stockholm, Sweden

Front Office Service Manager


Description

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Front Office Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Front Office Supervisor:
-Supports the smooth running of the front office & M&E department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Delivers on plans and objectives where front office initiatives & hotel targets are achieved
-Supervises the front office team fostering a culture of growth, development and performance within the department
-Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships with all key stakeholders
-Takes ownership to deliver an effective planned guest engagement programme
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

-Plan schedules for Front Office and M&E department
-Duty Manager shifts
-Recruitment for receptionists

Requirements of the Front Office Supervisor:
-Experience in front office 
-Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
-Commitment to delivering exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions with proven problem-solving capabilities offering support where required
-Personal integrity, with the ability to work in an environment that demands excellence, time and energy
-Experience of working with IT systems on various platforms
-Strong communication skills
-Fluent in both speaking and writing in Swedish and English   

If you are looking to work in Sweden’s capital you’ll appreciate the central location of the Radisson Blu Royal Viking Hotel, at Norrmalm in Stockholm, which is directly opposite the hotel is Central Station.

Our 459 sleek rooms and suites are designed for a good night’s sleep with a focus on well-being and relaxation. A scenic address by the Baltic Sea guarantees that fresh seafood is served to our guests daily at Stockholm Fisk Restaurant. And our rooftop bar HIGH, offers guests refreshing drinks and top-floor views of the islands and archipelago.

The hotel also houses 17 elegant and innovative meeting spaces with a capacity of up to 150 people, plus an atrium large enough to host 450 guests.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Front Office Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Front Office Supervisor:
-Supports the smooth running of the front office & M&E department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Delivers on plans and objectives where front office initiatives & hotel targets are achieved
-Supervises the front office team fostering a culture of growth, development and performance within the department
-Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships with all key stakeholders
-Takes ownership to deliver an effective planned guest engagement programme
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

-Plan schedules for Front Office and M&E department
-Duty Manager shifts
-Recruitment for receptionists

Requirements of the Front Office Supervisor:
-Experience in front office 
-Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
-Commitment to delivering exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions with proven problem-solving capabilities offering support where required
-Personal integrity, with the ability to work in an environment that demands excellence, time and energy
-Experience of working with IT systems on various platforms
-Strong communication skills
-Fluent in both speaking and writing in Swedish and English   

If you are looking to work in Sweden’s capital you’ll appreciate the central location of the Radisson Blu Royal Viking Hotel, at Norrmalm in Stockholm, which is directly opposite the hotel is Central Station.

Our 459 sleek rooms and suites are designed for a good night’s sleep with a focus on well-being and relaxation. A scenic address by the Baltic Sea guarantees that fresh seafood is served to our guests daily at Stockholm Fisk Restaurant. And our rooftop bar HIGH, offers guests refreshing drinks and top-floor views of the islands and archipelago.

The hotel also houses 17 elegant and innovative meeting spaces with a capacity of up to 150 people, plus an atrium large enough to host 450 guests.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Vasagatan 1, 111 20 Stockholm, Sweden

Skills
Fast-Paced Experience
Fluent in English
Hospitality Experience
Guest Service
Front Office
Fluent in Swedish
By applying you confirm you have these skills.

expired job post
Vasagatan 1, 111 20 Stockholm, Sweden