Front Office Manager
Radisson Blu Royal Viking Hotel, Stockholm - Rooms
Front Office Manager
Radisson Blu Royal Viking Hotel, Stockholm - Rooms
Full Time
3
Years
Experience
To be discussed
Front Office Manager
Radisson Blu Royal Viking Hotel, Stockholm - Rooms
Full Time
3
Years
Experience
To be discussed
Skills
Leadership Skills
Possess a Yes I Can! spirit
Service-Minded
Front Office Operations
Description
Does the hustle and bustle of life excite you? Is guest service your ultimate passion? If you say Yes I Can! here at the Radisson Blu Royal Viking Hotel, we’re looking for people just like you!
At Radisson Blu Royal Viking Hotel, we are one team and make memorable moments for our guests.
Our first class Front Office Team is the heart of the house, and our Front Office Managers exude patience, empathy and personality to host the show through a well-rehearsed, people focused and empowered team.
A smile is essential, but you can’t hide behind it, you must be confident in business essentials and revenue generation.
Your role is to
lead our Front Office Team. This includes the responsibility for achieving
guest satisfaction through managing and leading the Front Office operation,
overseeing and participating in the prompt and courteous check in and check out
of guests, creating an environment built on teamwork.
In addition to the Front Office Operations, you will also be responsible for the M&E operations within our 15 meeting rooms with a max capacity of 155 guests. The M&E Supervisor reports to the Front Office Manager.
Key Responsibilities of the Front Office Manager:
Requirements of the Front Office Manager:
The role reports to the Operations Manager.
- Achieve guest satisfaction and rooms revenue goals by supervising the Front Office operation
- Oversee and participate in the prompt and courteous check in and check out of guests
- Supervise the M&E operations and ensure a smooth running of conferences and meetings
- Utilise leadership skills and motivation to maximise team member productivity and satisfaction
- Develop of the team members
Requirements of the Front Office Manager:
- Proficient in all Front Office and Guest Relations procedures to be a resource when needed
- A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
- You have a talent for
motivating and engaging team members.
- Commercially aware
- Driven and ambitious to inspire the team to consistently deliver and exceed service standards
- Clear thinker with excellent communication abilities
- IT skills
- You are fluent in
Swedish as well as in English
The role reports to the Operations Manager.
If creating memorable moments is your passion, then check in with us and say Yes I Can! Come join us and Make Every Moment Matter!
Suitable candidates
will be called forward for interviews throughout the entire recruitment
process.
We look forward to receiving your application!
#LI-LB1
Front Office Manager
Full Time
3
Years
Experience
To be discussed
Skills
Leadership Skills
Possess a Yes I Can! spirit
Service-Minded
Front Office Operations
expired job post