Employee Records
Front Office Service Manager
Radisson Blu Scandinavia Hotel - Copenhagen - Rooms
Front Office Service Manager
Radisson Blu Scandinavia Hotel - Copenhagen - Rooms
Permanent Job
Full Time
2 Years Experience
Coins Icon To be discussed
Front Office Service Manager
Radisson Blu Scandinavia Hotel - Copenhagen - Rooms

Permanent Job
Full Time
2 Years Experience
Coins Icon To be discussed
Skills
Fast-Paced Experience
Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 

We are now looking for a Front Office Service Manager to join our dynamic team here at Radisson Blu Scandinavia Hotel, Copenhagen

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise! 

The Front Office Service Manager Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests. 

Key Responsibilities of the Front Office Service Manager:

  • Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
  • Acts as duty manager for hotel in weekends and evenings
  • Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
  • Delivers on plans and objectives where front office initiatives & hotel targets are achieved
  • Supervises the front office team fostering a culture of growth, development and performance within the department
  • Takes ownership to deliver an effective planned guest engagement programme
As Front Office Service Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!


Qualities We Are Looking For In Our Front Office Service Managers

  • Passionate about creating extraordinary service
  • Several years experience in front office or other customer facing job
  • Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
  • Is motivated by role with high level of responsibility 
  • Ability to find creative solutions with proven problem-solving capabilities offering support where required
  • Personal integrity, with the ability to work in an environment that demands excellence, time and energy
  • Experience of working with IT systems on various platforms
  • Strong communication skills

Applications are processed on an ongoing basis, and the position can therefore be filled before the ad expires. We therefore encourage you to apply as soon as possible. We look forward to receiving your application.
CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.


The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, art'otel, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels. 


Become part of the world of Moment Makers, we are looking forward to getting to know you!


 Take in spectacular views of the cityscape from the towering Radisson Blu Scandinavia Hotel, Copenhagen, located in the city center just a short walk from many prominent company offices and attractions. Make your way around the Danish capital with ease, thanks to the several transportation options near the hotel. Our Christianshavn hotel is just a few minutes away from popular spots like the Strøget pedestrian area and Nyhavn waterfront. Copenhagen Airport, Kastrup is just a 15-minute drive away. We're also a great base for exploring even further afield in Denmark. Copenhagen is a captivating city with a lot to offer, and our location on the Stadsgraven Canal puts you right at the heart of the action. Convenient, secure, outdoor parking is also available for a fee.

When you're feeling hungry, we have menus to suit every taste. Indulge in a selection of Italian classics at our Filini Restaurant or sample Thai dishes from the highly acclaimed Blue Elephant. Our well-equipped fitness center ensures guests can stay on top of their fitness routine. If you're planning an event in Copenhagen, our versatile meeting facilities are perfect for functions both small and large, with space for up to 1,500 guests. 

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 

We are now looking for a Front Office Service Manager to join our dynamic team here at Radisson Blu Scandinavia Hotel, Copenhagen

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise! 

The Front Office Service Manager Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests. 

Key Responsibilities of the Front Office Service Manager:

  • Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
  • Acts as duty manager for hotel in weekends and evenings
  • Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
  • Delivers on plans and objectives where front office initiatives & hotel targets are achieved
  • Supervises the front office team fostering a culture of growth, development and performance within the department
  • Takes ownership to deliver an effective planned guest engagement programme
As Front Office Service Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!


Qualities We Are Looking For In Our Front Office Service Managers

  • Passionate about creating extraordinary service
  • Several years experience in front office or other customer facing job
  • Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
  • Is motivated by role with high level of responsibility 
  • Ability to find creative solutions with proven problem-solving capabilities offering support where required
  • Personal integrity, with the ability to work in an environment that demands excellence, time and energy
  • Experience of working with IT systems on various platforms
  • Strong communication skills

Applications are processed on an ongoing basis, and the position can therefore be filled before the ad expires. We therefore encourage you to apply as soon as possible. We look forward to receiving your application.
CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.


The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, art'otel, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels. 


Become part of the world of Moment Makers, we are looking forward to getting to know you!


 Take in spectacular views of the cityscape from the towering Radisson Blu Scandinavia Hotel, Copenhagen, located in the city center just a short walk from many prominent company offices and attractions. Make your way around the Danish capital with ease, thanks to the several transportation options near the hotel. Our Christianshavn hotel is just a few minutes away from popular spots like the Strøget pedestrian area and Nyhavn waterfront. Copenhagen Airport, Kastrup is just a 15-minute drive away. We're also a great base for exploring even further afield in Denmark. Copenhagen is a captivating city with a lot to offer, and our location on the Stadsgraven Canal puts you right at the heart of the action. Convenient, secure, outdoor parking is also available for a fee.

When you're feeling hungry, we have menus to suit every taste. Indulge in a selection of Italian classics at our Filini Restaurant or sample Thai dishes from the highly acclaimed Blue Elephant. Our well-equipped fitness center ensures guests can stay on top of their fitness routine. If you're planning an event in Copenhagen, our versatile meeting facilities are perfect for functions both small and large, with space for up to 1,500 guests.