Can you be our guests’ superhero? Is guest service your ultimate passion?
Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter — where our guests can relax and enjoy the experience.

Our first-class Guest Relations Team is the heart of the house, providing a warm welcome and genuine smiles. We strive to deliver a hospitality experience that goes beyond expectations, creating memorable moments for our guests.

As a Guest Relations Specialist, you will become part of a team that is dedicated to delivering exceptional service, where we believe that anything is possible and where enjoying what we do is part of the job.

If this sounds like you, then say Yes I Can! — we are looking for passionate individuals just like you.

Location
At the Radisson Collection Hotel Santa Sofia Milan, if hospitality is your passion and warmth and empathy are your strengths, we are waiting for you to join us.

With 159 rooms and 1,500 m² of dining spaces, Santa Sofia Milan offers two exceptional F&B outlets:

• Issei Rooftop Taste & Spirit, an exotic and vibrant venue offering Nikkei cuisine, refined cocktails, and a spectacular view of the Milan skyline.
• Casa Sofia, elegant and sophisticated, ideal for business lunches, social aperitifs, and refined dinners.

We are currently seeking a talented, passionate, and welcoming Guest Relations Agent to ensure a personalized and high-quality guest experience that exceeds expectations. You will be part of a team of professionals committed to making every moment matter — and who enjoy doing so every day.

Key Responsibilities of the Guest Relations Specialist

• Ensures the smooth running of the guest relations department, delivering a consistently high level of service throughout the guest journey
• Works collaboratively to maximize guest satisfaction and comfort, providing prompt and effective responses to guest enquiries and issues
• Takes ownership of duties and tasks, ensuring timely and professional execution
• Contributes to departmental plans and objectives, supporting the achievement of hotel targets
• Assists in controlling costs and inventory while maintaining productivity and performance standards
• Builds and maintains effective working relationships, supporting the company’s culture and values
• Ensures compliance with all applicable legislation and standards, maintaining documentation for internal and external audits

Requirements

• Previous experience in guest relations is an advantage but not essential
• Proactive, hands-on approach with a strong sense of responsibility
• A genuine passion for hospitality and commitment to exceptional guest service
• Creative problem-solving skills and a sense of ownership in your role
• High personal integrity and commitment to excellence
• Comfortable using IT systems across different platforms
• Excellent communication and interpersonal skills

Careers
Join us in our mission to Make Every Moment Matter for our guests and be part of one of the most dynamic hotel companies in the world. At Radisson Hotel Group, we believe that people are our most valuable asset. As one of the largest hotel groups worldwide, we are always looking for exceptional individuals to join our team.

If this sounds like the kind of opportunity you’re looking for, we would be delighted to hear from you.

To learn more about the Radisson Hotel Group, our values and our culture, please visit: careers.radissonhotels.com

Can you be our guests’ superhero? Is guest service your ultimate passion?
Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter — where our guests can relax and enjoy the experience.

Our first-class Guest Relations Team is the heart of the house, providing a warm welcome and genuine smiles. We strive to deliver a hospitality experience that goes beyond expectations, creating memorable moments for our guests.

As a Guest Relations Specialist, you will become part of a team that is dedicated to delivering exceptional service, where we believe that anything is possible and where enjoying what we do is part of the job.

If this sounds like you, then say Yes I Can! — we are looking for passionate individuals just like you.

Location
At the Radisson Collection Hotel Santa Sofia Milan, if hospitality is your passion and warmth and empathy are your strengths, we are waiting for you to join us.

With 159 rooms and 1,500 m² of dining spaces, Santa Sofia Milan offers two exceptional F&B outlets:

• Issei Rooftop Taste & Spirit, an exotic and vibrant venue offering Nikkei cuisine, refined cocktails, and a spectacular view of the Milan skyline.
• Casa Sofia, elegant and sophisticated, ideal for business lunches, social aperitifs, and refined dinners.

We are currently seeking a talented, passionate, and welcoming Guest Relations Agent to ensure a personalized and high-quality guest experience that exceeds expectations. You will be part of a team of professionals committed to making every moment matter — and who enjoy doing so every day.

Key Responsibilities of the Guest Relations Specialist

• Ensures the smooth running of the guest relations department, delivering a consistently high level of service throughout the guest journey
• Works collaboratively to maximize guest satisfaction and comfort, providing prompt and effective responses to guest enquiries and issues
• Takes ownership of duties and tasks, ensuring timely and professional execution
• Contributes to departmental plans and objectives, supporting the achievement of hotel targets
• Assists in controlling costs and inventory while maintaining productivity and performance standards
• Builds and maintains effective working relationships, supporting the company’s culture and values
• Ensures compliance with all applicable legislation and standards, maintaining documentation for internal and external audits

Requirements

• Previous experience in guest relations is an advantage but not essential
• Proactive, hands-on approach with a strong sense of responsibility
• A genuine passion for hospitality and commitment to exceptional guest service
• Creative problem-solving skills and a sense of ownership in your role
• High personal integrity and commitment to excellence
• Comfortable using IT systems across different platforms
• Excellent communication and interpersonal skills

Careers
Join us in our mission to Make Every Moment Matter for our guests and be part of one of the most dynamic hotel companies in the world. At Radisson Hotel Group, we believe that people are our most valuable asset. As one of the largest hotel groups worldwide, we are always looking for exceptional individuals to join our team.

If this sounds like the kind of opportunity you’re looking for, we would be delighted to hear from you.

To learn more about the Radisson Hotel Group, our values and our culture, please visit: careers.radissonhotels.com