OTS Agent

Radisson Dubai DAMAC Hills is looking to strengthen it’s team with a passionate OTS Agent.

We are proud of our 480 room hotel (90 suites) overlooking the Trump Golf Course, within the DAMAC Hills Community in Dubai Land. To create many a memorable moment for our guests, we will have 3 F&B outlets in Fire Lake Grill restaurant, Hessa St. Kitchen- serving authentic Asian favourites a la carte, Hills Pool Deck, & 4 meeting rooms. To help our guests unwind, a Dreamworks Spa, a 25m swimming pool & a well-equipped Gym await to be used.

Besides being part of a talented, & young team, the chosen talent will benefit from being part of Radisson Hotel Group (RHG), one of the fastest growing international chains. And one of its core beliefs is, "We Grow talent, & Talent Grows Us."

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As OTS Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities :
-Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
-Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
-Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
-Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships whilst promoting the company culture and values.
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements :
-Experience in guest relations within an international brand 
-Hands-on approach with a can-do work style
-Commitment to delivering exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions taking ownership for duties and tasks assigned
-Personal integrity, with the ability to work in an environment that demands excellence
-Experience of working with IT systems on various platforms
-Strong communication skills

Radisson Dubai DAMAC Hills is looking to strengthen it’s team with a passionate OTS Agent.

We are proud of our 480 room hotel (90 suites) overlooking the Trump Golf Course, within the DAMAC Hills Community in Dubai Land. To create many a memorable moment for our guests, we will have 3 F&B outlets in Fire Lake Grill restaurant, Hessa St. Kitchen- serving authentic Asian favourites a la carte, Hills Pool Deck, & 4 meeting rooms. To help our guests unwind, a Dreamworks Spa, a 25m swimming pool & a well-equipped Gym await to be used.

Besides being part of a talented, & young team, the chosen talent will benefit from being part of Radisson Hotel Group (RHG), one of the fastest growing international chains. And one of its core beliefs is, "We Grow talent, & Talent Grows Us."

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As OTS Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities :
-Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
-Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
-Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
-Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships whilst promoting the company culture and values.
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements :
-Experience in guest relations within an international brand 
-Hands-on approach with a can-do work style
-Commitment to delivering exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions taking ownership for duties and tasks assigned
-Personal integrity, with the ability to work in an environment that demands excellence
-Experience of working with IT systems on various platforms
-Strong communication skills