Radisson Dubai DAMAC Hills is looking to strengthen our team with a passionate  Concierge Team Leader

We are proud of our 481-room hotel (90 suites) overlooking the Trump Golf Course, within the DAMAC Hills Community in Dubai Land. To create many a memorable moment for our guests, we will have 4 F&B outlets - Fire Lake Grill restaurant, Hessa St. Kitchen- serving authentic Asian favorites a la carte, Hills Pool Deck and also Issei – a trendy Nikkei fusion restaurant & bar, at our rooftop. In addition to the above, we also have 4 meeting & event spaces and a busy in-room dining service.

Besides being part of a talented, & young team, the chosen talent will benefit from being part of Radisson Hotel Group (RHG), one of the fastest growing international chains. And one of its core beliefs is, "We Grow talent, & Talent Grows Us.

Our first-class Guest Relations Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Concierge Team Leader, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Concierge Team Leader:

• Lead and mentor the concierge/bell desk team to deliver exceptional service, fostering a culture of excellence.
• Support associates in all areas, ensuring they provide top-notch customer service.
• Enhance guest experience through guest arrival experience & Radisson Rewards program
• Exemplify exceptional hospitality, inspiring the team to excel in guest interactions.
• Manage front drive operations, assisting valet and bell desk
• Evaluate staffing levels for optimal guest service and operational efficiency.
• Maintain upkeep of luggage rooms and hotel assets to ensure a seamless experience.
• Be visible during peak times in public areas, attending to guest needs promptly.
• Provide comprehensive information about hotel services, local attractions, dining options, and more to guests.
• Promote the hotel's Food and Beverage outlets and maintain lobby cleanliness and orderliness.

Requirements of the Concierge Team Leader:

• Exceptional guest service skills, polished presentation, and effective verbal and written communication abilities.
• Guest-oriented mindset, vibrant personality, and a passion for assisting others.
• Fluency in English (both verbal and written); proficiency in additional languages is advantageous.
• Ability to multitask in a dynamic, fast-paced environment and adapt to changing priorities.
• Flexibility in working hours, with the capacity to work independently or with minimal supervision.
• Strong analytical and problem-solving skills, enabling sound decision-making.
• Familiarity with Opera software and Front Office computer systems

Radisson Dubai DAMAC Hills is looking to strengthen our team with a passionate  Concierge Team Leader

We are proud of our 481-room hotel (90 suites) overlooking the Trump Golf Course, within the DAMAC Hills Community in Dubai Land. To create many a memorable moment for our guests, we will have 4 F&B outlets - Fire Lake Grill restaurant, Hessa St. Kitchen- serving authentic Asian favorites a la carte, Hills Pool Deck and also Issei – a trendy Nikkei fusion restaurant & bar, at our rooftop. In addition to the above, we also have 4 meeting & event spaces and a busy in-room dining service.

Besides being part of a talented, & young team, the chosen talent will benefit from being part of Radisson Hotel Group (RHG), one of the fastest growing international chains. And one of its core beliefs is, "We Grow talent, & Talent Grows Us.

Our first-class Guest Relations Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Concierge Team Leader, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Concierge Team Leader:

• Lead and mentor the concierge/bell desk team to deliver exceptional service, fostering a culture of excellence.
• Support associates in all areas, ensuring they provide top-notch customer service.
• Enhance guest experience through guest arrival experience & Radisson Rewards program
• Exemplify exceptional hospitality, inspiring the team to excel in guest interactions.
• Manage front drive operations, assisting valet and bell desk
• Evaluate staffing levels for optimal guest service and operational efficiency.
• Maintain upkeep of luggage rooms and hotel assets to ensure a seamless experience.
• Be visible during peak times in public areas, attending to guest needs promptly.
• Provide comprehensive information about hotel services, local attractions, dining options, and more to guests.
• Promote the hotel's Food and Beverage outlets and maintain lobby cleanliness and orderliness.

Requirements of the Concierge Team Leader:

• Exceptional guest service skills, polished presentation, and effective verbal and written communication abilities.
• Guest-oriented mindset, vibrant personality, and a passion for assisting others.
• Fluency in English (both verbal and written); proficiency in additional languages is advantageous.
• Ability to multitask in a dynamic, fast-paced environment and adapt to changing priorities.
• Flexibility in working hours, with the capacity to work independently or with minimal supervision.
• Strong analytical and problem-solving skills, enabling sound decision-making.
• Familiarity with Opera software and Front Office computer systems