Employee Records
Associate Manager, Loyalty Partnership
Radisson Hotel Group, Madrid Office- Marketing & Digital
Associate Manager, Loyalty Partnership
Radisson Hotel Group, Madrid Office- Marketing & Digital
Full Time
3 Years Experience
Coins Icon To be discussed
Associate Manager, Loyalty Partnership
Radisson Hotel Group, Madrid Office- Marketing & Digital

Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

The  Associate Manager of partnerships will help to develop an integrated network of global partners that are brand aligned and echo the strategy of the loyalty program. This role is responsible for working to develop and deploy a suite of earning partners designed to encourage member engagement outside the hotels and select redemption vendors that will provide exciting opportunities for the global member base to create memorable moments.

The Associate Manager is also responsible for the existing partnerships (e.g, Airlines, rental car partners etc) including the development of new revenue opportunities, creating value added opportunities, and mutually beneficial market activation programs. They will work closely with the loyalty business solutions’  team who will manage the day to day of the program.

Responsible for continuously challenging the status quo, having a ‘Think Big’ approach mindset in communications. Researching, recommending, and driving future innovation to positively impact the partners' awareness and relevance.

Main Responsibilities:

  • Key account management of existing partners in order to:

o    Maximise the earning redeeming agreement, experience of members and visibility in all of the existing channels RR and partner wise

o    Agree campaign calendar with partners and implement accordingly

o    Develop new opportunities and business within the current partners to enlarge the partnership

  • Develop new partners according to the Loyalty partnership strategy
  • Define and follow up of partner KPI, goals and performance with monthly reporting.
  • Special launch for new partners, with dedicated communication plan, targets set up for communications and maximizing channel visibility for the new partners and monitoring the reach of the campaigns.
  • All the partner promotions including the asset development, calendar, channel coordination and delivery to promote partner offers to members and reach the KPI target for each campaign.

Roles/Responsibilities:

  • Partner management

  • Marketing plan & partnerships calendar with all Campaign build, including launches and offers

  • Channel coordination, inhouse and leveraging all available partners’ touchpoints

  • Campaign KPI follow up

  • Performance reporting of Radisson Rewards partners

  • Support partnership Sr manager to define the strategy and partner opportunities

Job requiments and qualifications: 

Minimum education:  BA / Master degree

Minimum experience: 3-4 years 

Location:  Madrid, Spain 

Language skills:  English 


Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

The  Associate Manager of partnerships will help to develop an integrated network of global partners that are brand aligned and echo the strategy of the loyalty program. This role is responsible for working to develop and deploy a suite of earning partners designed to encourage member engagement outside the hotels and select redemption vendors that will provide exciting opportunities for the global member base to create memorable moments.

The Associate Manager is also responsible for the existing partnerships (e.g, Airlines, rental car partners etc) including the development of new revenue opportunities, creating value added opportunities, and mutually beneficial market activation programs. They will work closely with the loyalty business solutions’  team who will manage the day to day of the program.

Responsible for continuously challenging the status quo, having a ‘Think Big’ approach mindset in communications. Researching, recommending, and driving future innovation to positively impact the partners' awareness and relevance.

Main Responsibilities:

  • Key account management of existing partners in order to:

o    Maximise the earning redeeming agreement, experience of members and visibility in all of the existing channels RR and partner wise

o    Agree campaign calendar with partners and implement accordingly

o    Develop new opportunities and business within the current partners to enlarge the partnership

  • Develop new partners according to the Loyalty partnership strategy
  • Define and follow up of partner KPI, goals and performance with monthly reporting.
  • Special launch for new partners, with dedicated communication plan, targets set up for communications and maximizing channel visibility for the new partners and monitoring the reach of the campaigns.
  • All the partner promotions including the asset development, calendar, channel coordination and delivery to promote partner offers to members and reach the KPI target for each campaign.

Roles/Responsibilities:

  • Partner management

  • Marketing plan & partnerships calendar with all Campaign build, including launches and offers

  • Channel coordination, inhouse and leveraging all available partners’ touchpoints

  • Campaign KPI follow up

  • Performance reporting of Radisson Rewards partners

  • Support partnership Sr manager to define the strategy and partner opportunities

Job requiments and qualifications: 

Minimum education:  BA / Master degree

Minimum experience: 3-4 years 

Location:  Madrid, Spain 

Language skills:  English 


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