Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are looking for a Loyalty Specialist in Madrid, responsible for continuously challenging the status quo and adopting a “Think Big” mindset in communications. The role will focus on researching, recommending, and driving future innovation to positively impact the Loyalty program through communications and presence across all touchpoints.

Global overview of the loyalty program performance to monitor KPI on a monthly basis creating and implementing actions to support expected growth and correct the deviations from targeted performance 

Promote the program campaigns and design the best in class activations for reaching the KPI and goals established for the year. Such as active members, repeaters rate, Channel performance (social media, email, web, SEM…) 

Main Responsibilities on Pipeline Projects 

The specialist will manage: 

• Monthly KPI follow up 

o   Reporting 

o   Identifying deviations 

o   Action plan 

• Loyalty campaigns regarding end-to-end activities: 

o   Promo calendar management 

o   Defining the promos 

o   T&C 

o   Assets and channel management 

o   Objectives 

o   Performance 

• Ambassador program 

Other support needed by the Loyalty department. 

Roles/Responsibilities:

• Program KPI follow up
• Program KPI reporting and action plan building
• Campaign coordination and build
• Channel coordination
• Campaign performance reporting and KPI follow up
• Support B2C director

Job requirements:

Minimum education: University in a relevant field

Minimum experience:  2 years

Location:  Madrid

Language skills:  English

The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are looking for a Loyalty Specialist in Madrid, responsible for continuously challenging the status quo and adopting a “Think Big” mindset in communications. The role will focus on researching, recommending, and driving future innovation to positively impact the Loyalty program through communications and presence across all touchpoints.

Global overview of the loyalty program performance to monitor KPI on a monthly basis creating and implementing actions to support expected growth and correct the deviations from targeted performance 

Promote the program campaigns and design the best in class activations for reaching the KPI and goals established for the year. Such as active members, repeaters rate, Channel performance (social media, email, web, SEM…) 

Main Responsibilities on Pipeline Projects 

The specialist will manage: 

• Monthly KPI follow up 

o   Reporting 

o   Identifying deviations 

o   Action plan 

• Loyalty campaigns regarding end-to-end activities: 

o   Promo calendar management 

o   Defining the promos 

o   T&C 

o   Assets and channel management 

o   Objectives 

o   Performance 

• Ambassador program 

Other support needed by the Loyalty department. 

Roles/Responsibilities:

• Program KPI follow up
• Program KPI reporting and action plan building
• Campaign coordination and build
• Channel coordination
• Campaign performance reporting and KPI follow up
• Support B2C director

Job requirements:

Minimum education: University in a relevant field

Minimum experience:  2 years

Location:  Madrid

Language skills:  English

The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.