Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

As a Digital Experience Specialist, you will support initiatives aimed at enhancing the end-to-end digital customer journey across web and mobile platforms. With a strong foundation in Conversion Rate Optimization (CRO), Members and User Experience (UX), and Digital Experience Analytics you will play an important role in shaping our digital products and support in driving long-term value through improved performance and customer satisfaction.

This role requires strong analytical skills, dynamic mindset, and the ability to manage complex problems. You will oversee the identification and prioritization of optimization opportunities, guide the design and implementation of A/B tests and personalization experiences, and ensure that all digital journeys meet performance and UX standards. Your work will contribute directly to improving customer satisfaction and increasing direct revenue.

The person in this position thinks customer first, is analytical and is responsible for driving a best-in-class online customer experience, activating continuous improvement culture to enhance the Radisson Hotel Group e-commerce website and apps.

It is the Digital Experience Specialist responsibility to analyze the customer journeys, and look for improvements that increase the customer satisfaction and increase the direct revenue. This process includes analysis, creative thinking, and design of new experiences (Adobe Analytics and Excel skills required), follow-up, and delivery of the projects under your supervision.

You will be responsible for ensuring that all the customer journeys comply with UX standards and perform as expected, and you are able to monitor the performance and take action if any of those standards are not met.

As a Digital Experience Specialist, you must have good time management skills, be able to identify and solve problems effectively, understand how to mitigate risk factors, and ultimately have excellent interpersonal skills to interact with the team and communicate results.

You will be part of the Digital Experience team, a digital-savvy and motivated group of people strongly focused on reaching the company's KPIs through the optimization of web performance and mobile experience and always looking for continuous ways to innovate the digital landscape with an omnichannel view. For these reasons, a certain level of technical skills and the ability to think outside the box are required.

A demonstrated experience in Digital Analytics, User Experience, and Conversion Rate Optimization from a previous role is necessary.

As a Digital Experience Specialist, you will work with the rest of the Digital Experience team members on the Radisson Hotel Group websites. You will help shape the company's future digital products.

Are you ready to embark on this journey?

Roles/Responsibilities

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

As a Digital Experience Specialist, you will support initiatives aimed at enhancing the end-to-end digital customer journey across web and mobile platforms. With a strong foundation in Conversion Rate Optimization (CRO), Members and User Experience (UX), and Digital Experience Analytics you will play an important role in shaping our digital products and support in driving long-term value through improved performance and customer satisfaction.

This role requires strong analytical skills, dynamic mindset, and the ability to manage complex problems. You will oversee the identification and prioritization of optimization opportunities, guide the design and implementation of A/B tests and personalization experiences, and ensure that all digital journeys meet performance and UX standards. Your work will contribute directly to improving customer satisfaction and increasing direct revenue.

The person in this position thinks customer first, is analytical and is responsible for driving a best-in-class online customer experience, activating continuous improvement culture to enhance the Radisson Hotel Group e-commerce website and apps.

It is the Digital Experience Specialist responsibility to analyze the customer journeys, and look for improvements that increase the customer satisfaction and increase the direct revenue. This process includes analysis, creative thinking, and design of new experiences (Adobe Analytics and Excel skills required), follow-up, and delivery of the projects under your supervision.

You will be responsible for ensuring that all the customer journeys comply with UX standards and perform as expected, and you are able to monitor the performance and take action if any of those standards are not met.

As a Digital Experience Specialist, you must have good time management skills, be able to identify and solve problems effectively, understand how to mitigate risk factors, and ultimately have excellent interpersonal skills to interact with the team and communicate results.

You will be part of the Digital Experience team, a digital-savvy and motivated group of people strongly focused on reaching the company's KPIs through the optimization of web performance and mobile experience and always looking for continuous ways to innovate the digital landscape with an omnichannel view. For these reasons, a certain level of technical skills and the ability to think outside the box are required.

A demonstrated experience in Digital Analytics, User Experience, and Conversion Rate Optimization from a previous role is necessary.

As a Digital Experience Specialist, you will work with the rest of the Digital Experience team members on the Radisson Hotel Group websites. You will help shape the company's future digital products.

Are you ready to embark on this journey?

Roles/Responsibilities