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Commercial Systems Specialist
Radisson Hotel Group, Madrid Office- Revenue Management
Commercial Systems Specialist
Radisson Hotel Group, Madrid Office- Revenue Management
Full Time
1
Year
Experience
To be discussed
Commercial Systems Specialist
Radisson Hotel Group, Madrid Office- Revenue Management
Full Time
1
Year
Experience
To be discussed
Skills
Online Travel Agencies (OTAs) and/or Global Distribution Systems(GDS)
Fluent in English
Property Management Systems (PMS)
Attention to detail
Central Reservation Systems (CRS)
Problem Solving
Description
Radisson Hotel Group is one of the
world's largest hotel groups with ten distinctive hotel brands, and more than
1,460 hotels in operation and under development in 95+ countries. The Group’s
overarching brand promise is Every Moment Matters with a signature Yes I Can!
service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment and
opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.
The Commercial Systems Specialist will support the revenue management, sales, and distribution team to execute the commercial andrevenue management strategy to maximize Direct and Indirect revenue potential. He/she will report to the Supervisor/Manager/Director of Commercial Systems.He/she will be responsible for accurately loading and maintaining hotel policies and rates in the Radisson Hotel Group’s Central Reservation System, in the GDS systems, and OTA connections. This includes (but is not limited to) supporting and optimizing OTA & leisure partners' activities (connectivity support, implementation process, documentation, troubleshooting, monitoring system performance, rate parity, reporting, promotional activities, etc.). In addition, the Commercial Systems Specialist supports the onboarding of new hotels, advising and providing training on systemusage company standards and ensures system accuracy. They will work directly with hotels, area, and corporate support office teams to drive Total Profitable Revenue.
Roles/Responsibilities:
1.
Business Support and System Maintenance (80%): Support revenue, sales, and hotel teams by resolving incidents through aticketing platform. Ensure accurate business decision implementation, addressing issues promptly to maintain operational efficiency.Responsible for managing rates, room types, and policies in line with Radisson Hotel Group policies and contracts within the CentralReservation System, GDS systems, and OTA connections. This includes providing advice and training to hotels on systemconfiguration, defining connectivity options, rate loading guidelines, audits, data spreadsheets, and FAQs.
2. Process and System Optimization (20%): Develop and maintain new/current system (CRS, Channels) processes and create detailed SOPs and FAQs to ensure consistency and compliance. Update these documents to reflect current practices and improvements.
Professional skills
- Knowledge of key hotel systems, such as Property Management Systems (PMS) and Central Reservation Systems (CRS).
- Experience with various distribution channels, including Online Travel Agencies (OTAs) and/or Global Distribution Systems(GDS).
- Familiarity with Microsoft Excel and other Microsoft Office tools
- Fluent English both written and spoken, another language is a plus
- Teamwork: Collaborating effectively and supporting team goals.
- Problem-Solving: Identifying issues, analyzing situations, and proposing solutions
- Adaptability: Flexibility in changing circumstances and technologies with a modern mind-set
- Attention to detail: Preventing errors and maintaining accuracy.
- Innovative: Self-driven and able to think outside and inside the box
- Communication: Clear verbal and written interaction
Minimum education: Bachelor's degree from accredited university – Hospitality, E-commerce, Marketing, Business Administration, or related major preferred
Minimum experience: At least one year business experience in an international environment with a focus on hospitality, revenue management, account management and e-commerce.
Experience gained in an OTA, Wholesaler or Hospitality group and previous revenue ownership an advantage.
Language skills: Fluent English both written and spoken, additional language skills are welcome.
The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.
Radisson Hotel Group is one of the
world's largest hotel groups with ten distinctive hotel brands, and more than
1,460 hotels in operation and under development in 95+ countries. The Group’s
overarching brand promise is Every Moment Matters with a signature Yes I Can!
service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment and
opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.
The Commercial Systems Specialist will support the revenue management, sales, and distribution team to execute the commercial andrevenue management strategy to maximize Direct and Indirect revenue potential. He/she will report to the Supervisor/Manager/Director of Commercial Systems.He/she will be responsible for accurately loading and maintaining hotel policies and rates in the Radisson Hotel Group’s Central Reservation System, in the GDS systems, and OTA connections. This includes (but is not limited to) supporting and optimizing OTA & leisure partners' activities (connectivity support, implementation process, documentation, troubleshooting, monitoring system performance, rate parity, reporting, promotional activities, etc.). In addition, the Commercial Systems Specialist supports the onboarding of new hotels, advising and providing training on systemusage company standards and ensures system accuracy. They will work directly with hotels, area, and corporate support office teams to drive Total Profitable Revenue.
Roles/Responsibilities:
1.
Business Support and System Maintenance (80%): Support revenue, sales, and hotel teams by resolving incidents through aticketing platform. Ensure accurate business decision implementation, addressing issues promptly to maintain operational efficiency.Responsible for managing rates, room types, and policies in line with Radisson Hotel Group policies and contracts within the CentralReservation System, GDS systems, and OTA connections. This includes providing advice and training to hotels on systemconfiguration, defining connectivity options, rate loading guidelines, audits, data spreadsheets, and FAQs.
2. Process and System Optimization (20%): Develop and maintain new/current system (CRS, Channels) processes and create detailed SOPs and FAQs to ensure consistency and compliance. Update these documents to reflect current practices and improvements.
Professional skills
- Knowledge of key hotel systems, such as Property Management Systems (PMS) and Central Reservation Systems (CRS).
- Experience with various distribution channels, including Online Travel Agencies (OTAs) and/or Global Distribution Systems(GDS).
- Familiarity with Microsoft Excel and other Microsoft Office tools
- Fluent English both written and spoken, another language is a plus
- Teamwork: Collaborating effectively and supporting team goals.
- Problem-Solving: Identifying issues, analyzing situations, and proposing solutions
- Adaptability: Flexibility in changing circumstances and technologies with a modern mind-set
- Attention to detail: Preventing errors and maintaining accuracy.
- Innovative: Self-driven and able to think outside and inside the box
- Communication: Clear verbal and written interaction
Minimum education: Bachelor's degree from accredited university – Hospitality, E-commerce, Marketing, Business Administration, or related major preferred
Minimum experience: At least one year business experience in an international environment with a focus on hospitality, revenue management, account management and e-commerce.
Experience gained in an OTA, Wholesaler or Hospitality group and previous revenue ownership an advantage.
Language skills: Fluent English both written and spoken, additional language skills are welcome.
The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.
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Commercial Systems Specialist
Full Time
1
Year
Experience
To be discussed
Skills
Online Travel Agencies (OTAs) and/or Global Distribution Systems(GDS)
Fluent in English
Property Management Systems (PMS)
Attention to detail
Central Reservation Systems (CRS)
Problem Solving
C. de Alfonso XII, 62, 28014 Madrid, Spain