Our mission is to drive and support the digital transformation journey of Radisson Hotel Group by ensuring the stability, evolution, and optimization of our Business Operations (BO) applications in our standard SAP platform, EMMA (Every Moment Matters). 

As part of the broader IT landscape modernization, we focus on delivering reliable, scalable, and business-aligned application solutions, primarily focused on SAP Finance and related platforms. We are committed to transitioning innovation into operational excellence by supporting live services, enabling process automation, and ensuring a seamless user experience. Through agile delivery and strong collaboration with our business stakeholders, we contribute directly to RHG’s strategic objectives and long-term success.

Role purpose:

This role has a strategic relevance and a significant financial impact supporting RHG’s business operations and strategies.

The primary purposes of the SAP Solution Support Manager- Finance role are:

1)      To support the ongoing EMMA program rollout providing technical support working closely with the “Hypercare and Support Teams” resulting in a smooth transition to ongoing service support for the Finance applications (Data Migration, Trial Balance calcs, Tax Calcs, Legal Requirements, Finance integration with satellite systems, etc.)

2)      To ensure that professional application operations and application management services are delivered on an ongoing basis for RHG, primarily focused on SAP technologies

Services are architected with the principles of simplicity, scalability, security, resilience, and maintainability.  A key dimension of role is the interaction with 3rd party suppliers to the benefit of RHG and its SAP strategy, and active engagement in future sourcing decisions.

Roles/Responsibilities:

Hypercare / Transition to Ongoing Service: Responsible for ensuring “concierge level” support to the EMMA program rollout, with the ability to react quickly to dynamic situations and to rapidly address incidents, problems, and changes with the right level of access and technical expertise.

Service Operations and Delivery: Responsible for delivering high quality ITILv3/4 compliant SAP operations and application management services to the RHG community on a 24x7x365 basis in support of the EMMA program rollout. Fluency with Change & Release Management, Incident Management and Problem Management are key attributes to success.  Contribute to best-in-class service as per defined KPI/SLAs.  Identify opportunities for automation, highlight and remediate potential service risks, reduction of MTTR and increase of MTBF.

Stakeholder Management: Review business requests for service enhancements and changes, operate as a point of interaction / escalation for Requests for Information, incidents and outages and root cause analysis.

Technical Support: Act as an independent problem-solver, capable of analysing and resolving issues across SAP modules by leveraging strong knowledge of SAP tables, queries, and configuration.

3rd Party Management: Interact as needed with partners to ensure they are delivering to expectation. Be the RHG advocate and ambassador for the SAP space.

Innovation: Keep in touch with enterprise architect and technology experts to discuss impact of new technologies and architecture roadmap. Interact with vendors to identify and evaluate new technology products for their services.

People Management: From stakeholders to external partners, we ensure that proper relations are established across the board. When needed, ensure that direct and indirect reports are developed to their full potential and lead the recruiting process when required, so that we have the right profiles with the right skillset working for the organization.

General: Ensure a high degree of collaboration and good team spirit is achieved across all parties. Must be able to interact with confidence with Finance Controllers, Cluster Business Managers, etc.

On-Call Support: As part of the Situation Manager rotation, the role requires participation in a 24/7 on-call support service when necessary.

Accountabilities:

·        Promotes and advocates standardization and global solutions.

Job requirements and qualifications:

Our mission is to drive and support the digital transformation journey of Radisson Hotel Group by ensuring the stability, evolution, and optimization of our Business Operations (BO) applications in our standard SAP platform, EMMA (Every Moment Matters). 

As part of the broader IT landscape modernization, we focus on delivering reliable, scalable, and business-aligned application solutions, primarily focused on SAP Finance and related platforms. We are committed to transitioning innovation into operational excellence by supporting live services, enabling process automation, and ensuring a seamless user experience. Through agile delivery and strong collaboration with our business stakeholders, we contribute directly to RHG’s strategic objectives and long-term success.

Role purpose:

This role has a strategic relevance and a significant financial impact supporting RHG’s business operations and strategies.

The primary purposes of the SAP Solution Support Manager- Finance role are:

1)      To support the ongoing EMMA program rollout providing technical support working closely with the “Hypercare and Support Teams” resulting in a smooth transition to ongoing service support for the Finance applications (Data Migration, Trial Balance calcs, Tax Calcs, Legal Requirements, Finance integration with satellite systems, etc.)

2)      To ensure that professional application operations and application management services are delivered on an ongoing basis for RHG, primarily focused on SAP technologies

Services are architected with the principles of simplicity, scalability, security, resilience, and maintainability.  A key dimension of role is the interaction with 3rd party suppliers to the benefit of RHG and its SAP strategy, and active engagement in future sourcing decisions.

Roles/Responsibilities:

Hypercare / Transition to Ongoing Service: Responsible for ensuring “concierge level” support to the EMMA program rollout, with the ability to react quickly to dynamic situations and to rapidly address incidents, problems, and changes with the right level of access and technical expertise.

Service Operations and Delivery: Responsible for delivering high quality ITILv3/4 compliant SAP operations and application management services to the RHG community on a 24x7x365 basis in support of the EMMA program rollout. Fluency with Change & Release Management, Incident Management and Problem Management are key attributes to success.  Contribute to best-in-class service as per defined KPI/SLAs.  Identify opportunities for automation, highlight and remediate potential service risks, reduction of MTTR and increase of MTBF.

Stakeholder Management: Review business requests for service enhancements and changes, operate as a point of interaction / escalation for Requests for Information, incidents and outages and root cause analysis.

Technical Support: Act as an independent problem-solver, capable of analysing and resolving issues across SAP modules by leveraging strong knowledge of SAP tables, queries, and configuration.

3rd Party Management: Interact as needed with partners to ensure they are delivering to expectation. Be the RHG advocate and ambassador for the SAP space.

Innovation: Keep in touch with enterprise architect and technology experts to discuss impact of new technologies and architecture roadmap. Interact with vendors to identify and evaluate new technology products for their services.

People Management: From stakeholders to external partners, we ensure that proper relations are established across the board. When needed, ensure that direct and indirect reports are developed to their full potential and lead the recruiting process when required, so that we have the right profiles with the right skillset working for the organization.

General: Ensure a high degree of collaboration and good team spirit is achieved across all parties. Must be able to interact with confidence with Finance Controllers, Cluster Business Managers, etc.

On-Call Support: As part of the Situation Manager rotation, the role requires participation in a 24/7 on-call support service when necessary.

Accountabilities:

·        Promotes and advocates standardization and global solutions.

Job requirements and qualifications: