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IT Service Transition Specialist
Radisson Hotel Group, Madrid Office-Information Technology
IT Service Transition Specialist
Radisson Hotel Group, Madrid Office-Information Technology
Full Time
Hybrid remote
3 Years Experience
Coins Icon To be discussed
IT Service Transition Specialist
Radisson Hotel Group, Madrid Office-Information Technology
Full Time
Hybrid remote
3 Years Experience
Coins Icon To be discussed
Skills
ITIL
Fluency in English
Service Transitation
ITIL v3 or v4 Foundation
Project methodologies
Get directions
{{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
Description

Radisson Hotel Group is a leading hospitality company serving as a true host and best partner to guests, owners, business partners and talent. Our unique hotel brands offer award-winning and exceptional hotel experiences, originating from our strong Scandinavian heritage of design and innovation.

To support our business operations, Radisson Hotel Group IT has a commitment to meet the changing travel industry and the bespoke needs of our users and ultimately our guests. We provide exceptional service in all of our hotels across the globe and strive to deliver a hospitality experience that is beyond guest expectations.

Role Purpose: Our IT Service Transition Specialist will play a critical role in ensuring that new or changed IT services are effectively transitioned into operations with minimal disruption. This role is critical in bridging the gap between project delivery and operational readiness.

Key Activities:

·        Service Transition Planning

·        Service Readiness & Acceptance

·        Documentation & Knowledge Management

·        Risk & Issue Management

·        Stakeholder Coordination

·        Continuous Improvement


Key Responsibilities:

·        Service Transition Planning: Develop and maintain comprehensive service transition strategies and plans and define the transition requirements based on projects complexity and scope.

·        Service Readiness & Acceptance: Validate that services meet operational readiness criteria and coordinate service acceptance testing and sign-off with stakeholders.

·        Documentation & Knowledge Management: Ensure all support documentation, runbooks, and knowledge articles are complete and accurate.

·        Risk & Issue Management: Identify, assess, and mitigate risks associated with service transitions.

·        Stakeholder Coordination: Engage with project managers, service owners, operations, and business stakeholders.

·        Communication and Reporting: Keeping stakeholders informed about the progress of the transition and any potential issues. 

·        Continuous Improvement: Assess and Improve Process Maturity and drive continuous improvement based on feedback and metrics. Support the process definition and process documentation that must guarantee a smooth transition from Projects to Hypercare and Business as Usual.


Key Accountabilities:

·        Successful delivery of service transitions on time, within scope and budget.

·        Minimizing disruption to business operations during transitions.

·        Ensuring compliance with governance, security, and quality standards.

·        Maintaining stakeholder satisfaction through effective communication and delivery.

·        Driving continuous improvement in transition processes and practices.


Job requirements and qualifications:

Location:

·        Madrid, Spain

Language skills:

·        Fluency in English is a must

Skills and Competencies:

·        Understanding of ITIL and the service lifecycle, especially Service Transition.

·        Familiarity with ITSM tools (e.g. ServiceNow) and Project Management tools (JIRA / Confluence). 

·        Strong project management skills, including planning, execution, and monitoring.

·        Strong organizational and time management skills.

·        Capacity to work consistently and in a structued way

·        Good communication and stakeholder engagement abilities.

·        Analytical mindset with attention to detail.

·        Willingness to learn and adapt in a fast-paced environment.

Must have experience:

·        1-3 years’ experience in IT-related roles such as IT support, service desk, or project coordination.

o   Exposure to IT service management processes (incident, change, release).

o   Participation in service introduction or deployment activities.

·        Experience assisting with:

o   Service documentation and knowledge base updates.

o   Coordination of testing, training, or handover activities.

o   Stakeholder communication and reporting.

Travel needs:

·        Occasional (within Spain and Europe).

Minimum education and qualifications:

·        University degree in Information Technology, Computer Science, Business Information Systems, or a related field.

·        Equivalent experience in IT service delivery or project coordination may be considered.

·        ITIL v3 or v4 Foundation (required)

·        Familiar with ITIL v3 Service Transition, PRINCE2 Foundation, PMI, AgilePM or Scrum Master for exposure to project methodologies

Radisson Hotel Group is a leading hospitality company serving as a true host and best partner to guests, owners, business partners and talent. Our unique hotel brands offer award-winning and exceptional hotel experiences, originating from our strong Scandinavian heritage of design and innovation.

To support our business operations, Radisson Hotel Group IT has a commitment to meet the changing travel industry and the bespoke needs of our users and ultimately our guests. We provide exceptional service in all of our hotels across the globe and strive to deliver a hospitality experience that is beyond guest expectations.

Role Purpose: Our IT Service Transition Specialist will play a critical role in ensuring that new or changed IT services are effectively transitioned into operations with minimal disruption. This role is critical in bridging the gap between project delivery and operational readiness.

Key Activities:

·        Service Transition Planning

·        Service Readiness & Acceptance

·        Documentation & Knowledge Management

·        Risk & Issue Management

·        Stakeholder Coordination

·        Continuous Improvement


Key Responsibilities:

·        Service Transition Planning: Develop and maintain comprehensive service transition strategies and plans and define the transition requirements based on projects complexity and scope.

·        Service Readiness & Acceptance: Validate that services meet operational readiness criteria and coordinate service acceptance testing and sign-off with stakeholders.

·        Documentation & Knowledge Management: Ensure all support documentation, runbooks, and knowledge articles are complete and accurate.

·        Risk & Issue Management: Identify, assess, and mitigate risks associated with service transitions.

·        Stakeholder Coordination: Engage with project managers, service owners, operations, and business stakeholders.

·        Communication and Reporting: Keeping stakeholders informed about the progress of the transition and any potential issues. 

·        Continuous Improvement: Assess and Improve Process Maturity and drive continuous improvement based on feedback and metrics. Support the process definition and process documentation that must guarantee a smooth transition from Projects to Hypercare and Business as Usual.


Key Accountabilities:

·        Successful delivery of service transitions on time, within scope and budget.

·        Minimizing disruption to business operations during transitions.

·        Ensuring compliance with governance, security, and quality standards.

·        Maintaining stakeholder satisfaction through effective communication and delivery.

·        Driving continuous improvement in transition processes and practices.


Job requirements and qualifications:

Location:

·        Madrid, Spain

Language skills:

·        Fluency in English is a must

Skills and Competencies:

·        Understanding of ITIL and the service lifecycle, especially Service Transition.

·        Familiarity with ITSM tools (e.g. ServiceNow) and Project Management tools (JIRA / Confluence). 

·        Strong project management skills, including planning, execution, and monitoring.

·        Strong organizational and time management skills.

·        Capacity to work consistently and in a structued way

·        Good communication and stakeholder engagement abilities.

·        Analytical mindset with attention to detail.

·        Willingness to learn and adapt in a fast-paced environment.

Must have experience:

·        1-3 years’ experience in IT-related roles such as IT support, service desk, or project coordination.

o   Exposure to IT service management processes (incident, change, release).

o   Participation in service introduction or deployment activities.

·        Experience assisting with:

o   Service documentation and knowledge base updates.

o   Coordination of testing, training, or handover activities.

o   Stakeholder communication and reporting.

Travel needs:

·        Occasional (within Spain and Europe).

Minimum education and qualifications:

·        University degree in Information Technology, Computer Science, Business Information Systems, or a related field.

·        Equivalent experience in IT service delivery or project coordination may be considered.

·        ITIL v3 or v4 Foundation (required)

·        Familiar with ITIL v3 Service Transition, PRINCE2 Foundation, PMI, AgilePM or Scrum Master for exposure to project methodologies

IT Service Transition Specialist
Full Time
Hybrid remote
3 Years Experience
Coins Icon To be discussed
Skills
ITIL
Fluency in English
Service Transitation
ITIL v3 or v4 Foundation
Project methodologies
{{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
Calle de Alfonso XII, 62, 28014 Madrid, Spain
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