Payment Operations Reconciliation Technical Expert at Radisson Hotel Group, Madrid Office-Information Technology

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Payment Operations Reconciliation Technical Expert

Radisson Hotel Group, Madrid Office-Information Technology

Payment Operations Reconciliation Technical Expert

Radisson Hotel Group, Madrid Office-Information Technology

Full Time

Hybrid remote

2 Years Experience

To be discussed

Payment Operations Reconciliation Technical Expert

Radisson Hotel Group, Madrid Office-Information Technology

Full Time

Hybrid remote

2 Years Experience

To be discussed

Skills

Merchant of Record (MoR)

Fluent in English

Digital payments

End to end payment flows

SAP/ERP Integration

Description

Team Mission:

Our mission is to support the digital transformation journey of Radisson Hotel Group by ensuring the stability, evolution, and optimization of our Business Operations applications in our standard SAP platform, EMMA (Every Moment Matters).

As part of the broader IT landscape modernization, we focus on delivering reliable, scalable, and business-aligned application solutions. We support the transition of innovation into operational excellence by contributing to live services, enabling process automation, and ensuring a seamless user experience. Through agile delivery and collaboration with our business stakeholders, we contribute to RHG’s objectives and long-term success.

Role purpose:

The Payment Operations Reconciliation IT Specialist (aka Merchant of Records IT Specialist) will support the IT delivery of the Merchant of Record (MoR) transformation for Radisson Hotels Group across Europe and other target regions.

The role is part of the MoR program and will work closely with internal teams and external partners to support architecture, integrations, and system-related activities, helping ensure a secure, compliant, and scalable MoR platform.

Roles/Responsibilities:

1. MoR IT Support & Program Contribution

Support the MoR program in day-to-day IT delivery activities
Assist in translating business, legal, tax, and compliance requirements into IT scope and tasks
Contribute to tracking milestones, dependencies, and deliverables
Collaborate with team members to support alignment with the Digital Payments platform

2. Architecture & Systems Integration

Contribute to the MoR technical setup, including:

- Payment orchestration layer
- PSPs and acquiring setup
- Tokenization

Support integration activities with RHG internal systems:

- ERP / finance systems (settlement, reconciliation, invoicing)
- Web, app, and digital channels

Assist in ensuring systems are stable, secure, and scalable

3. Vendor & Partner Collaboration

Support communication with external vendors (payment orchestration provider, PSPs, system integrators, tax and invoicing solution providers)
Participate in technical discussions and solution reviews
Assist in reviewing vendor deliverables and following up on actions
Help ensure deliverables align with agreed requirements

4. Functional & Technical Design

Assist in the preparation and documentation of Functional Solution Design (FSD) and technical specifications
Support documentation of:

- Payment flows
- Funds flows
- Exception handling (refunds, chargebacks, disputes)
- Reporting and reconciliation
- Country-specific requirements

Ensure documentation follows RHG guidelines
Support onboarding and training activities when required

5. Risk, Compliance & Controls

Work with Legal, Tax, Finance, and Compliance teams to support IT implementation requirements
Help identify potential risks and escalate when needed
Support implementation of controls, logging, and monitoring

6. Testing, Rollout & Stabilization

Participate in testing activities, including:

- Integration testing
- End-to-end payment and funds-flow testing
- Country and PSP-specific validation

Support rollout activities across markets
Assist in issue tracking, triage, and resolution during post-go-live stabilization

7. Governance & Stakeholder Collaboration

Participate in team and project meetings
Provide updates on assigned tasks and activities
Collaborate with Digital Payments, Finance, Legal, Tax, and other teams

Accountabilities:

Support delivery of IT activities within the MoR program
Contribute to system integration and documentation efforts
Assist in coordination with vendors and internal teams
Support testing, rollout, and stabilization activities
Follow guidelines, processes, and compliance requirements

Job requirements and qualifications:

Location:

· Madrid, Spain

Language skills:

· English (fluent)

Highly desirable experience:

· 2–3 years of experience in IT, payments, or related areas (internships included)

· Basic understanding of digital payments (PSPs, acquirers, or payment flows)

· Exposure to system integrations or IT projects is a plus

· Willingness to learn about payment systems, finance processes, and compliance topics

· Ability to work with both technical and non-technical teams

· Good organizational and communication skills

· Experience in hospitality, travel, or e-commerce is a plus

Preferred Qualifications:

Exposure to SAP systems or similar enterprise platforms

Travel needs:

· Up to 20%, primarily European but could be international on occasion

Soft skills:

· Good interpersonal, verbal, and written communication skills

· Team player with a proactive and learning-oriented mindset

· Organized and detail-oriented

· Willingness to learn and grow within the role

Education:

· University Degree in Computer Science, Information Systems, Business Administration, or related field.

The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.

Team Mission:

Role purpose:

Roles/Responsibilities:

1. MoR IT Support & Program Contribution

Support the MoR program in day-to-day IT delivery activities
Assist in translating business, legal, tax, and compliance requirements into IT scope and tasks
Contribute to tracking milestones, dependencies, and deliverables
Collaborate with team members to support alignment with the Digital Payments platform

2. Architecture & Systems Integration

Contribute to the MoR technical setup, including:

- Payment orchestration layer
- PSPs and acquiring setup
- Tokenization

Support integration activities with RHG internal systems:

- ERP / finance systems (settlement, reconciliation, invoicing)
- Web, app, and digital channels

Assist in ensuring systems are stable, secure, and scalable

3. Vendor & Partner Collaboration

Support communication with external vendors (payment orchestration provider, PSPs, system integrators, tax and invoicing solution providers)
Participate in technical discussions and solution reviews
Assist in reviewing vendor deliverables and following up on actions
Help ensure deliverables align with agreed requirements

4. Functional & Technical Design

Assist in the preparation and documentation of Functional Solution Design (FSD) and technical specifications
Support documentation of:

- Payment flows
- Funds flows
- Exception handling (refunds, chargebacks, disputes)
- Reporting and reconciliation
- Country-specific requirements

Ensure documentation follows RHG guidelines
Support onboarding and training activities when required

5. Risk, Compliance & Controls

Work with Legal, Tax, Finance, and Compliance teams to support IT implementation requirements
Help identify potential risks and escalate when needed
Support implementation of controls, logging, and monitoring

6. Testing, Rollout & Stabilization

Participate in testing activities, including:

- Integration testing
- End-to-end payment and funds-flow testing
- Country and PSP-specific validation

Support rollout activities across markets
Assist in issue tracking, triage, and resolution during post-go-live stabilization

7. Governance & Stakeholder Collaboration

Participate in team and project meetings
Provide updates on assigned tasks and activities
Collaborate with Digital Payments, Finance, Legal, Tax, and other teams

Accountabilities:

Support delivery of IT activities within the MoR program
Contribute to system integration and documentation efforts
Assist in coordination with vendors and internal teams
Support testing, rollout, and stabilization activities
Follow guidelines, processes, and compliance requirements

Job requirements and qualifications:

Location:

· Madrid, Spain

Language skills:

· English (fluent)

Highly desirable experience:

· 2–3 years of experience in IT, payments, or related areas (internships included)

· Basic understanding of digital payments (PSPs, acquirers, or payment flows)

· Exposure to system integrations or IT projects is a plus

· Willingness to learn about payment systems, finance processes, and compliance topics

· Ability to work with both technical and non-technical teams

· Good organizational and communication skills

· Experience in hospitality, travel, or e-commerce is a plus

Preferred Qualifications:

Exposure to SAP systems or similar enterprise platforms

Travel needs:

· Up to 20%, primarily European but could be international on occasion

Soft skills:

· Good interpersonal, verbal, and written communication skills

· Team player with a proactive and learning-oriented mindset

· Organized and detail-oriented

· Willingness to learn and grow within the role

Education:

· University Degree in Computer Science, Information Systems, Business Administration, or related field.

Payment Operations Reconciliation Technical Expert

Skills

Merchant of Record (MoR)

Fluent in English

Digital payments

End to end payment flows

SAP/ERP Integration

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