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Business Solutions Specialist
Radisson Hotel Group, Madrid Office- Sales
Business Solutions Specialist
Radisson Hotel Group, Madrid Office- Sales
Full Time
1
Year
Experience
To be discussed
Business Solutions Specialist
Radisson Hotel Group, Madrid Office- Sales
Full Time
1
Year
Experience
To be discussed
Skills
Fluent in English
Description
Radisson Hotel Group is one of the
world's largest hotel groups with ten distinctive hotel brands, and more than
1,460 hotels in operation and under development in 95+ countries. The Group’s overarching
brand promise is Every Moment Matters with a signature Yes I Can! service
ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment and
opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.
The position exists out of three main pilars: Training, Configuration and Support to the Sales teams across the RHG estate on all processes in conjunction to systems and tools.
Training, Configuration & Support – Specific Responsibilities
- Deliver system and tools induction training, targeted at users of Sales teams both onsite as well as Club users
- Fully understand and develop training content and materials to various stakeholders needs (ie. hotel sales teams, corporate sales / Club users)
- Support on ensuring Standards are in place, being used and set up in all hotels as based on JOB aids
- Regularly liaise with the Business Product team on new enhancements for training and run Webinar sessions for all L/M/F hotels where applicable.
- Support with any required UAT of key projects coming into the area which require systems support based on relevant Systems and Tools.
- Support Franchise hotels on Training and best usage of the systems, Support on (Config) Ticket requests
- Always maintain a high level of product knowledge, including pipeline hotels.
- Liaise with Business Solutions Team on development opportunities as fed from issues in Hotels/ Clubs / etc to drive Improved levels of efficiency and improved User experience.
- Performs all duties in a timely and effective manner in accordance with established company
- Participate and listen to cross work stream projects that impact the system landscape and processes
Business Transient RFP Tool (Lanyon) – Specific Responsibilities
- Coordinate the annual RFP season, ensuring hotels are correctly loaded and ready to respond to corporate travel bids.
- Support hotels in responding to RFPs within required timelines, with accurate rate loading, amenity selection, and policy compliance.
- Liaise with RHG Global AH + Cvent Layon support team to troubleshoot technical issues or escalate complex cases.
- Analyze RFP outcomes and system usage to provide insights and suggest product & process improvements.
Sales CRM Tool (SAP C4C) – Specific Responsibilities
- Ensure account hierarchies, contact data, and sales activities are accurately maintained across the CRM.
- Support pipeline management and reporting by guiding users on opportunity tracking and data quality standards.
- Assist in integrating CRM insights into strategic sales reporting and performance reviews.
- Collaborate with the CRM product owner to gather user feedback and define future system enhancements.
All work is carried out in accordance with company corporate policies, procedures, and service concepts according to local requirements and regulations.
Competencies & skills requirements
1. Skill & Experience Requirements
Understands, communicates and supports The Radisson Hotel Group corporate policies and guidelines.
We are looking for someone with a growth mindset—a proactive individual who embraces change, seeks continuous improvement, and is eager to learn and adapt in a fast-paced, evolving commercial environment.
Well organized with the ability to plan and manage own workload.
Good PC and technical skills with a good working knowledge of the Microsoft Office.
Excellent ability to work collaboratively across functions and cultures in a global environment
Skilled within system/tools to create analysis to support business results.
Experience of using IT Systems on various platforms; Lanyon SAP, TMS for Hotels/Meetings or Opera is an advantage.
Strong communication skills and are very comfortable over the phone and by email.
High achievement drive with a proven ability to deliver results.
2. Radisson Leadership Foundations
LEAD
UNDERSTANDS THE BIG PICTURE
Takes a broad view and recognizes opportunities and what can be achieved. Finds meaningful connections that drive the business forward.
IS EMOTIONALLY INTELLIGENT
Understands individual personalities and drivers and is able to build a team where everybody feels included and empowered to succeed. Leads by example and is a role model of desired behaviors. Has the ability to motivate and inspire the team to deliver the best results.
DEVELOPS SELF AND OTHERS
Develops self and team to enable the best performance possible and delivers on commitments. Learns from successes and failures. Genuinely celebrates the success of others. Instils the Yes I Can! Spirit and fully supports the team and colleagues. Takes responsibility for developing strong future leaders. Sets clear expectations and ensures team action plans are aligned and executed.
INFLUENCES
Understands when to lead and when to follow. Is able to break down barriers between groups and departments to reach a decision. Takes a proactive approach to getting involved
COMMUNICATES
Is an active listener and is able to deliver messages clearly, honestly and timely. Is courageous and stands up for what he/she believes is right. Manages difficult conversations when needed. Is able to speak up, loud and clear, until a decision is made. Is able to ask questions when clarity is needed to finalize a decision quicker.
THINK
THINKS STRATEGICALLY
Has the ability to see different possibilities, different approaches and different potential outcomes. Structures verbal and written communication to focus on key message. Guides people through the process of identifying issues, shaping common understanding and framing strategic choices. Connect “me to we” to “they to us” (operations to strategy) by understanding the connection between corporate goals and day-to-day work.
IS A PROBLEM SOLVER
Asks the tough questions and is able to analyze information and data to solve problems. Identifies risks and is keen to determine best solutions.
IS CURIOUS AND CREATIVE
Is keen to learn and understand external innovative trends shaping the future of hospitality. Steps out of their comfort zone and is willing to try new things. Generates new ideas, enjoys being creative, thinks of original solutions. Has the ability to challenge the status quo and thinks out of the box. Asks “why not?”, focusing on what can be created without putting the “how we’re going to do it” in the creativity path.
OWN
IS A BUSINESS EXPERT
Puts the customer at the center of everything they do. Knows the hospitality business, the competitors, and customers better than anyone else. Is obsessed with making memorable customer experiences. Is concerned for the business beyond the project list.
CONNECTS THE DOTS
Connects the dots between projects, goals and priorities across functions/units. Has the ability to think beyond own area of responsibility and understands how actions affect the entire organization.
TAKES RESPONSIBILITY
Holds self and others accountable for the results. Is keen to go the extra mile to drive business directions.
EMBRACES CHANGE
Is open to change and able to turn it into a business opportunity. Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone.
IS A CHANGE AGENT
Understands when change is needed and can initiate/navigate it effectively.
COLLABORATE
FOSTERS A FEEDBACK CULTURE
Places value on and can give and receive constructive and timely feedback.
BUILDS TRUST
Fosters an open, direct and transparent communication that builds trust. Champions and values diversity and acts with integrity.
IS A TEAM PLAYER
Collaborates within and across units and geographies to share ideas, experiences and skills that enhance business results.
DELIVER
FOCUSES ON RESULTS
Acts with a sense of urgency and pushes for decisions to achieve the best results for the business. Can make decisions to move forward applying common sense when needed.
GETS THINGS DONE
Is able to prioritize and gets things done. Speaks up where a risk is identified and activates solutions.
EXECUTES PLAN
Develops and executes plans to deliver the strategy.
Minimum education: Higher education qualification or equivalent previous experience in the hotel or events industry
Language skills: English
Radisson Hotel Group is one of the
world's largest hotel groups with ten distinctive hotel brands, and more than
1,460 hotels in operation and under development in 95+ countries. The Group’s overarching
brand promise is Every Moment Matters with a signature Yes I Can! service
ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment and
opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.
The position exists out of three main pilars: Training, Configuration and Support to the Sales teams across the RHG estate on all processes in conjunction to systems and tools.
Training, Configuration & Support – Specific Responsibilities
- Deliver system and tools induction training, targeted at users of Sales teams both onsite as well as Club users
- Fully understand and develop training content and materials to various stakeholders needs (ie. hotel sales teams, corporate sales / Club users)
- Support on ensuring Standards are in place, being used and set up in all hotels as based on JOB aids
- Regularly liaise with the Business Product team on new enhancements for training and run Webinar sessions for all L/M/F hotels where applicable.
- Support with any required UAT of key projects coming into the area which require systems support based on relevant Systems and Tools.
- Support Franchise hotels on Training and best usage of the systems, Support on (Config) Ticket requests
- Always maintain a high level of product knowledge, including pipeline hotels.
- Liaise with Business Solutions Team on development opportunities as fed from issues in Hotels/ Clubs / etc to drive Improved levels of efficiency and improved User experience.
- Performs all duties in a timely and effective manner in accordance with established company
- Participate and listen to cross work stream projects that impact the system landscape and processes
Business Transient RFP Tool (Lanyon) – Specific Responsibilities
- Coordinate the annual RFP season, ensuring hotels are correctly loaded and ready to respond to corporate travel bids.
- Support hotels in responding to RFPs within required timelines, with accurate rate loading, amenity selection, and policy compliance.
- Liaise with RHG Global AH + Cvent Layon support team to troubleshoot technical issues or escalate complex cases.
- Analyze RFP outcomes and system usage to provide insights and suggest product & process improvements.
Sales CRM Tool (SAP C4C) – Specific Responsibilities
- Ensure account hierarchies, contact data, and sales activities are accurately maintained across the CRM.
- Support pipeline management and reporting by guiding users on opportunity tracking and data quality standards.
- Assist in integrating CRM insights into strategic sales reporting and performance reviews.
- Collaborate with the CRM product owner to gather user feedback and define future system enhancements.
All work is carried out in accordance with company corporate policies, procedures, and service concepts according to local requirements and regulations.
Competencies & skills requirements
1. Skill & Experience Requirements
Understands, communicates and supports The Radisson Hotel Group corporate policies and guidelines.
We are looking for someone with a growth mindset—a proactive individual who embraces change, seeks continuous improvement, and is eager to learn and adapt in a fast-paced, evolving commercial environment.
Well organized with the ability to plan and manage own workload.
Good PC and technical skills with a good working knowledge of the Microsoft Office.
Excellent ability to work collaboratively across functions and cultures in a global environment
Skilled within system/tools to create analysis to support business results.
Experience of using IT Systems on various platforms; Lanyon SAP, TMS for Hotels/Meetings or Opera is an advantage.
Strong communication skills and are very comfortable over the phone and by email.
High achievement drive with a proven ability to deliver results.
2. Radisson Leadership Foundations
LEAD
UNDERSTANDS THE BIG PICTURE
Takes a broad view and recognizes opportunities and what can be achieved. Finds meaningful connections that drive the business forward.
IS EMOTIONALLY INTELLIGENT
Understands individual personalities and drivers and is able to build a team where everybody feels included and empowered to succeed. Leads by example and is a role model of desired behaviors. Has the ability to motivate and inspire the team to deliver the best results.
DEVELOPS SELF AND OTHERS
Develops self and team to enable the best performance possible and delivers on commitments. Learns from successes and failures. Genuinely celebrates the success of others. Instils the Yes I Can! Spirit and fully supports the team and colleagues. Takes responsibility for developing strong future leaders. Sets clear expectations and ensures team action plans are aligned and executed.
INFLUENCES
Understands when to lead and when to follow. Is able to break down barriers between groups and departments to reach a decision. Takes a proactive approach to getting involved
COMMUNICATES
Is an active listener and is able to deliver messages clearly, honestly and timely. Is courageous and stands up for what he/she believes is right. Manages difficult conversations when needed. Is able to speak up, loud and clear, until a decision is made. Is able to ask questions when clarity is needed to finalize a decision quicker.
THINK
THINKS STRATEGICALLY
Has the ability to see different possibilities, different approaches and different potential outcomes. Structures verbal and written communication to focus on key message. Guides people through the process of identifying issues, shaping common understanding and framing strategic choices. Connect “me to we” to “they to us” (operations to strategy) by understanding the connection between corporate goals and day-to-day work.
IS A PROBLEM SOLVER
Asks the tough questions and is able to analyze information and data to solve problems. Identifies risks and is keen to determine best solutions.
IS CURIOUS AND CREATIVE
Is keen to learn and understand external innovative trends shaping the future of hospitality. Steps out of their comfort zone and is willing to try new things. Generates new ideas, enjoys being creative, thinks of original solutions. Has the ability to challenge the status quo and thinks out of the box. Asks “why not?”, focusing on what can be created without putting the “how we’re going to do it” in the creativity path.
OWN
IS A BUSINESS EXPERT
Puts the customer at the center of everything they do. Knows the hospitality business, the competitors, and customers better than anyone else. Is obsessed with making memorable customer experiences. Is concerned for the business beyond the project list.
CONNECTS THE DOTS
Connects the dots between projects, goals and priorities across functions/units. Has the ability to think beyond own area of responsibility and understands how actions affect the entire organization.
TAKES RESPONSIBILITY
Holds self and others accountable for the results. Is keen to go the extra mile to drive business directions.
EMBRACES CHANGE
Is open to change and able to turn it into a business opportunity. Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone.
IS A CHANGE AGENT
Understands when change is needed and can initiate/navigate it effectively.
COLLABORATE
FOSTERS A FEEDBACK CULTURE
Places value on and can give and receive constructive and timely feedback.
BUILDS TRUST
Fosters an open, direct and transparent communication that builds trust. Champions and values diversity and acts with integrity.
IS A TEAM PLAYER
Collaborates within and across units and geographies to share ideas, experiences and skills that enhance business results.
DELIVER
FOCUSES ON RESULTS
Acts with a sense of urgency and pushes for decisions to achieve the best results for the business. Can make decisions to move forward applying common sense when needed.
GETS THINGS DONE
Is able to prioritize and gets things done. Speaks up where a risk is identified and activates solutions.
EXECUTES PLAN
Develops and executes plans to deliver the strategy.
Minimum education: Higher education qualification or equivalent previous experience in the hotel or events industry
Language skills: English
Business Solutions Specialist
Full Time
1
Year
Experience
To be discussed
Skills
Fluent in English
C. de Alfonso XII, 62, 28014 Madrid, Spain