Meetings & Events Business Solutions Trainee at Radisson Hotel Group, Madrid Office- Sales

Accessibility

Back to Hospitality Unite Jobs

Accessibility

Meetings & Events Business Solutions Trainee

Radisson Hotel Group, Madrid Office- Sales

Meetings & Events Business Solutions Trainee

Radisson Hotel Group, Madrid Office- Sales

Full Time

Competitive salary

Meetings & Events Business Solutions Trainee

Radisson Hotel Group, Madrid Office- Sales

Full Time

Competitive salary

Skills

Fluent in English

Description

Mission:

To support, cooperate with and being part of the M&E Business Solutions Department which is supporting the MICE teams across Leased Managed and Franchise Hotels for all Meetings & Events Systems and Tools.

Support Meetings and Events Areas to include but not exclusive to Data and Reporting.

Act as Key Support user for EMMA and all other Tools available within the M&E Landscape.

Key Roles & Responsibilities:

To support the Business Solutions Team in their day-to-day tasks and (future) projects for which the following are the key roles and responsibilities addressed to the BST team:

· Support in Delivering a schedule of EMMA system and Tools Induction training, targeted at M&E users of Sales & Catering, and Groups liaise with internal stakeholders to identify new recruits to attend Virtual or Classroom EMMA Systems and Tools induction training.

· Fully understand and develop training content and materials in conjunction with the M&E Development Manager and Business Product Owners.

· Support on ensuring Standards is in place, being used and set up in all hotels for EMMA as based on JOB aids in Hotel Kit.

· Report any issues with any of the systems by raising the relevant tickets, Informing the relevant team or Business product Owner.

· Regularly liaise with the M&E Business Product team on new enhancements for training and run Webinar sessions for all L/M/F hotels where applicable.

· Support M&E Business Product Team with any required UAT of key projects coming into the area which require technical EMMA / Systems support based on relevant M&E Systems and Tools.

· Monitor Data Entry for all Clusters & Hotel teams and train accordingly to ensure compliance.

· Interest in creating and maintaining a high level of product knowledge, including pipeline hotels.

· Assist the ASO support team with their tasks when requested.

· Assist in any system related projects for Roll out into the area when needed.

· Liaise with BPO for M&E on development opportunities as fed from issues in Hotels/ Clusters/ Area. To drive Improved levels of efficiency and improved User experience.

· Performs all duties in a timely and effective manner in accordance with established company policies to achieve the

· Participate and listen in on cross work stream projects that impact the system landscape and processes of the Meeting & Events department.

· Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.

· All work is carried out in accordance with company corporate policies, procedures, and service concepts according to local requirements and regulations.

Competencies & Skills Requirements

1. Skill & Experience Requirements

§ General knowledge or affinity in property Meetings & events. Understands, communicates and supports The Radisson Hotel Group corporate policies and guidelines.

§ Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone allowing high potential learning opportunities

§ Well organized with the ability to plan and manage own workload

§ Good PC and technical skills with a good working knowledge of the Microsoft Office.

§ Feels comfortable to work collaboratively across functions and cultures in a global environment

§ Potential skills within system/tools to create analysis to support business results

§ Interest in and willing to learn, using IT Systems on various platforms; SAP, TMS for Hotels/Meetings or Opera is an advantage

§ Strong communication skills and are very comfortable over the phone and by email

§ High achievement drive and willing to learn and deliver results.

2. Radisson Leadership Foundations

LEAD

UNDERSTANDS THE BIG PICTURE

Takes a broad view and recognizes opportunities and what can be achieved. Finds meaningful connections that drive the business forward.

IS EMOTIONALLY INTELLIGENT

Understands individual personalities and drivers and is able to build a team where everybody feels included and empowered to succeed. Leads by example and is a role model of desired behaviors. Has the ability to motivate and inspire the team to deliver the best results.

DEVELOPS SELF AND OTHERS

Develops self and team to enable the best performance possible and delivers on commitments. Learns from successes and failures. Genuinely celebrates the success of others. Instils the Yes I Can! Spirit and fully supports the team and colleagues. Takes responsibility for developing strong future leaders. Sets clear expectations and ensures team action plans are aligned and executed.

INFLUENCES

Understands when to lead and when to follow. Is able to break down barriers between groups and departments to reach a decision. Takes a proactive approach to getting involved.

COMMUNICATES

Is an active listener and is able to deliver messages clearly, honestly and timely. Is courageous and stands up for what he/she believes is right. Manages difficult conversations when needed. Is able to speak up, loud and clear, until a decision is made. Is able to ask questions when clarity is needed to finalize a decision quicker.

THINK

THINKS STRATEGICALLY

Has the ability to see different possibilities, different approaches and different potential outcomes. Structures verbal and written communication to focus on key message. Guides people through the process of identifying issues, shaping common understanding and framing strategic choices. Connect “me to we” to “they to us” (operations to strategy) by understanding the connection between corporate goals and day-to-day work.

IS A PROBLEM SOLVER

Asks the tough questions and is able to analyze information and data to solve problems. Identifies risks and is keen to determine best solutions.

IS CURIOUS AND CREATIVE

Is keen to learn and understand external innovative trends shaping the future of hospitality. Steps out of their comfort zone and is willing to try new things. Generates new ideas, enjoys being creative, thinks of original solutions. Has the ability to challenge the status quo and thinks out of the box. Asks “why not?”, focusing on what can be created without putting the “how we’re going to do it” in the creativity path.

OWN

IS A BUSINESS EXPERT

Puts the customer at the center of everything they do. Knows the hospitality business, the competitors and customers better than anyone else. Is obsessed with making memorable customer experiences. Is concerned for the business beyond the project list.

CONNECTS THE DOTS

Connects the dots between projects, goals and priorities across functions/units. Has the ability to think beyond own area of responsibility and understands how actions affect the entire organization.

TAKES RESPONSIBILITY

Holds self and others accountable for the results. Is keen to go the extra mile to drive business directions.

EMBRACES CHANGE

Is open to change and able to turn it into a business opportunity. Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone.

IS A CHANGE AGENT

Understands when change is needed and is able to initiate/navigate it effectively.

COLLABORATE

FOSTERS A FEEDBACK CULTURE

Places value on and is able to give and receive constructive and timely feedback.

BUILDS TRUST

Fosters an open, direct and transparent communication that builds trust. Champions and values diversity, and acts with integrity.

IS A TEAM PLAYER

Collaborates within and across units and geographies to share ideas, experiences and skills that enhance business results.

DELIVER

FOCUSES ON RESULTS

Acts with a sense of urgency and pushes for decisions to achieve the best results for the business. Is able to make decisions to move forward applying common sense when needed.

GETS THINGS DONE

Is able to prioritize and gets things done. Speaks up where a risk is identified and activates solutions.

EXECUTES PLAN

Develops and executes plans to deliver the strategy.