Reporting to:                      Sales Strategies Manager

Direct Reports:                  N/A

Scope of Responsibility: Globally, all Brands

Role Type:                           CSO

Department:                      Sales

Employment Status:        Full-Time

Location:                             Madrid

Focus is on strategies to deliver the customer journey

Objective, tasks and duties of the Position

Objective:

§  Learn about growing Total Hotel Profitable Revenue by identifying strategic industries and segments.

§  Gain experience in increasing group-related revenues through analysis and strategic planning while adhering to Radisson Hotel Group brand commitments.

§  Assist in developing and implementing strategies to support the company's goals and customer experience improvement.

Tasks, Duties & Responsibilities

Priorities:

§  Support to conduct analysis on strategic industries and segments on an ongoing basis, ad hoc or as directed to and formulates recommendations for improving performance where needed to ensure goals are met or exceeded

§  Support to define the strategies for sales processes to deliver year on year improvements in sales performance, direct costs savings, improved customer experience and profitable revenues

§  Collaborate with all relevant stakeholder’s hotel/area/global to deliver change throughout the organization

§  Work closely with the Marketing team to provide input and recommendations on marketing activities and ensure the activities are appropriately targeted and performance assessed to meet the gaps in the business.

§  Support to monitor market share performance (where applicable)

§  Be on top of industry trends, news, competitor activities and update the team accordingly.

§  Participate in workgroups to support the transformation teams with knowledge transfer

§  Assist in evaluating channel and intermediary in line with segmentation goals and in compliance with corporate guidelines.

§  Work closely with Sales teams to provide input and recommendations on sales activities and ensure the activities are appropriately targeted and performance assessed.

§  Support reviewing key KPI’s and CRM systems ensuring standards of entry and data analysis to support the strategy of the company

§  Ensures relevant strategic industry SOPs are in place for departments and sales teams, reviews and suggests changes and supports implementation of new SOP’s.

§  Support RHG in business coordination and execution via a consistent delivery of related processes and procedures

General responsibilities:

§  Perform all duties in a timely and effective manner in accordance with established company policies in order to achieve the objectives of the position

§  Shares best practices within the area and the company

§  Assists in implementation and training of company policies and guidelines

Health and Security:

§  Ensure that all potential and real hazards are reported and reduced immediately

§  Fully understands the fire, emergency and bomb procedures

§  Ensure the safety of the people and property within the premises by applying office regulations and adhering to existing laws and regulations

§  Anticipate possible and probable hazards and conditions and either corrects them or take action to prevent them from happening

§  Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

Laws, Regulations and Policies:

§  Follow all applicable laws, corporate standards and guidelines

Miscellaneous:

§  Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies in order to achieve the overall objectives of this position

§  Attend meetings and training required by the manager

§  Assist colleagues to perform similar or related jobs when necessary

§  Accept flexible work schedule

§  Continuously seeks to endeavor and improve the department’s efficient operation and knowledge of own job function

§  Share best practices within the team

Please note these duties are not exhaustive and may be modified and amended in line with responsibilities of this role at any time.

I confirm to have read and fully understood the above standards and responsibilities. In agreeing to this job description I accept that it only gives a description of my job tasks and does not exclude other tasks in order to be able to meet the requirements of Radisson Hotel Group at any time.

I accept and fully commit to work in accordance with these guidelines. I am aware that any breach of the above listed specifications will be addressed and can lead to disciplinary action.

Reporting to:                      Sales Strategies Manager

Direct Reports:                  N/A

Scope of Responsibility: Globally, all Brands

Role Type:                           CSO

Department:                      Sales

Employment Status:        Full-Time

Location:                             Madrid

Focus is on strategies to deliver the customer journey

Objective, tasks and duties of the Position

Objective:

§  Learn about growing Total Hotel Profitable Revenue by identifying strategic industries and segments.

§  Gain experience in increasing group-related revenues through analysis and strategic planning while adhering to Radisson Hotel Group brand commitments.

§  Assist in developing and implementing strategies to support the company's goals and customer experience improvement.

Tasks, Duties & Responsibilities

Priorities:

§  Support to conduct analysis on strategic industries and segments on an ongoing basis, ad hoc or as directed to and formulates recommendations for improving performance where needed to ensure goals are met or exceeded

§  Support to define the strategies for sales processes to deliver year on year improvements in sales performance, direct costs savings, improved customer experience and profitable revenues

§  Collaborate with all relevant stakeholder’s hotel/area/global to deliver change throughout the organization

§  Work closely with the Marketing team to provide input and recommendations on marketing activities and ensure the activities are appropriately targeted and performance assessed to meet the gaps in the business.

§  Support to monitor market share performance (where applicable)

§  Be on top of industry trends, news, competitor activities and update the team accordingly.

§  Participate in workgroups to support the transformation teams with knowledge transfer

§  Assist in evaluating channel and intermediary in line with segmentation goals and in compliance with corporate guidelines.

§  Work closely with Sales teams to provide input and recommendations on sales activities and ensure the activities are appropriately targeted and performance assessed.

§  Support reviewing key KPI’s and CRM systems ensuring standards of entry and data analysis to support the strategy of the company

§  Ensures relevant strategic industry SOPs are in place for departments and sales teams, reviews and suggests changes and supports implementation of new SOP’s.

§  Support RHG in business coordination and execution via a consistent delivery of related processes and procedures

General responsibilities:

§  Perform all duties in a timely and effective manner in accordance with established company policies in order to achieve the objectives of the position

§  Shares best practices within the area and the company

§  Assists in implementation and training of company policies and guidelines

Health and Security:

§  Ensure that all potential and real hazards are reported and reduced immediately

§  Fully understands the fire, emergency and bomb procedures

§  Ensure the safety of the people and property within the premises by applying office regulations and adhering to existing laws and regulations

§  Anticipate possible and probable hazards and conditions and either corrects them or take action to prevent them from happening

§  Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

Laws, Regulations and Policies:

§  Follow all applicable laws, corporate standards and guidelines

Miscellaneous:

§  Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies in order to achieve the overall objectives of this position

§  Attend meetings and training required by the manager

§  Assist colleagues to perform similar or related jobs when necessary

§  Accept flexible work schedule

§  Continuously seeks to endeavor and improve the department’s efficient operation and knowledge of own job function

§  Share best practices within the team

Please note these duties are not exhaustive and may be modified and amended in line with responsibilities of this role at any time.

I confirm to have read and fully understood the above standards and responsibilities. In agreeing to this job description I accept that it only gives a description of my job tasks and does not exclude other tasks in order to be able to meet the requirements of Radisson Hotel Group at any time.

I accept and fully commit to work in accordance with these guidelines. I am aware that any breach of the above listed specifications will be addressed and can lead to disciplinary action.