Do you understand the complicated and are you able to make it sound simple? Can you be our IT Guru and keep our systems and hardware running smoothly whilst managing and executing projects? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! 

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit and collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments. 

We are now searching for a Cluster IT Manager covering assigned hotels and Area Support Offices in Oslo/Norway. You will work in a fast-paced environment and be a part of a great IT team in Scandinavia. The position is based in Oslo and the role does not have any direct reports.

If you are the hands-on type who enjoys working on projects as well implementing and maintaining different systems, then this role is for you! 

You are a self-driven person with a focus on high quality and business profits, always delivering quality results. You are motivated by order, responsibility, and accountability, yet open for new experiences, projects and tasks. 

About the role:
The Cluster IT Manager is responsible for the operation of all IT and Communication systems in the assigned hotels and Area Support Office in Oslo. 

The IT function is considered a support function to the primary operation of the company. It is therefore important that the Cluster IT Manager views his/her position in that light and acts as a service function within the organization. 

Key Responsibilities:

• Execution of established Hotel IT Activities to ensure smooth operation of our hotels 
• Systems administration and operation, including ensuring compliance with Corporate IT policies, ensuring daily operation, periodic preventive maintenance
• Overview and Management of User IT Support ; working with External Partners to ensure quality of all levels of service
• User accounts maintenance
• Project management
• License management
• Planning and budgeting for long range investments and management consulting
• Maintain security and overall compliance, including for data-processing and PCI-DSS standards
• Documentation
• Change Management.    

Required Skills and Experience: 

• Minimum 3 years experience from similar positions, such as IT management and people management
• Ability to develop working relationships very quickly and gain confidence of business colleagues
• Excellent communication skills, both orally and written in a Scandinavian language and English.
• Excellent forward planning and organization skills
• Experience of influencing and coaching people
• Experience of setting and achieving targets and producing work of high quality to agreed deadlines and budgets
• Able to hold a presentation to a smaller audience, such as the management group, employee groups etc.
• Hospitality, travel or service related industries is a plus
• Ability to travel throughout our hotels in Oslo and throughout Scandinavia is a must
• Work permit to work in a Scandinavian country is essential   

Knowledge of: 

• IT Infrastructure management (on-premise, cloud, network switches, firewalls etc.) 
• Windows Server management (Active Directory / DNS / DHCP / GPO, etc.) and Windows OS support. 
• Office 365.
• Hardware (Server / Workstations / POS etc.) lifecycle management. 
• Hospitality IT systems is a plus. 
• IT security standards, SOP implementation.
• Customer/User Support, including experience with ticketing systems (e.g. ServiceNow). 
• IT Suppliers relationship management. 
• PCI, GDPR
• Project Management skills – ideally experience with managing and coordinating projects across several business units, departments and countries
• Demonstrated ability to establish and maintain effective relationships and partnerships with clients, key stakeholders and cross-functional teams 

What We Offer Our Cluster IT Manager
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Becoming a part of the #3 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2023 
• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• A workplace covered by collective agreement
• Special prices for employees at our own restaurants
• An international workplace with colleagues and guests from all over the world
• Employee canteen with homemade food

Suitable candidates will be called forward for interviews throughout the entire recruitment process and the position may be filled prior to closing date. Therefore, we encourage you to apply as soon as possible. 

We look forward to receiving your resume.

Ready to say, 'Yes I Can!'? Join us in making every moment matter at Radisson Hotel Group!

Do you understand the complicated and are you able to make it sound simple? Can you be our IT Guru and keep our systems and hardware running smoothly whilst managing and executing projects? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! 

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit and collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments. 

We are now searching for a Cluster IT Manager covering assigned hotels and Area Support Offices in Oslo/Norway. You will work in a fast-paced environment and be a part of a great IT team in Scandinavia. The position is based in Oslo and the role does not have any direct reports.

If you are the hands-on type who enjoys working on projects as well implementing and maintaining different systems, then this role is for you! 

You are a self-driven person with a focus on high quality and business profits, always delivering quality results. You are motivated by order, responsibility, and accountability, yet open for new experiences, projects and tasks. 

About the role:
The Cluster IT Manager is responsible for the operation of all IT and Communication systems in the assigned hotels and Area Support Office in Oslo. 

The IT function is considered a support function to the primary operation of the company. It is therefore important that the Cluster IT Manager views his/her position in that light and acts as a service function within the organization. 

Key Responsibilities:

• Execution of established Hotel IT Activities to ensure smooth operation of our hotels 
• Systems administration and operation, including ensuring compliance with Corporate IT policies, ensuring daily operation, periodic preventive maintenance
• Overview and Management of User IT Support ; working with External Partners to ensure quality of all levels of service
• User accounts maintenance
• Project management
• License management
• Planning and budgeting for long range investments and management consulting
• Maintain security and overall compliance, including for data-processing and PCI-DSS standards
• Documentation
• Change Management.    

Required Skills and Experience: 

• Minimum 3 years experience from similar positions, such as IT management and people management
• Ability to develop working relationships very quickly and gain confidence of business colleagues
• Excellent communication skills, both orally and written in a Scandinavian language and English.
• Excellent forward planning and organization skills
• Experience of influencing and coaching people
• Experience of setting and achieving targets and producing work of high quality to agreed deadlines and budgets
• Able to hold a presentation to a smaller audience, such as the management group, employee groups etc.
• Hospitality, travel or service related industries is a plus
• Ability to travel throughout our hotels in Oslo and throughout Scandinavia is a must
• Work permit to work in a Scandinavian country is essential   

Knowledge of: 

• IT Infrastructure management (on-premise, cloud, network switches, firewalls etc.) 
• Windows Server management (Active Directory / DNS / DHCP / GPO, etc.) and Windows OS support. 
• Office 365.
• Hardware (Server / Workstations / POS etc.) lifecycle management. 
• Hospitality IT systems is a plus. 
• IT security standards, SOP implementation.
• Customer/User Support, including experience with ticketing systems (e.g. ServiceNow). 
• IT Suppliers relationship management. 
• PCI, GDPR
• Project Management skills – ideally experience with managing and coordinating projects across several business units, departments and countries
• Demonstrated ability to establish and maintain effective relationships and partnerships with clients, key stakeholders and cross-functional teams 

What We Offer Our Cluster IT Manager
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Becoming a part of the #3 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2023 
• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• A workplace covered by collective agreement
• Special prices for employees at our own restaurants
• An international workplace with colleagues and guests from all over the world
• Employee canteen with homemade food

Suitable candidates will be called forward for interviews throughout the entire recruitment process and the position may be filled prior to closing date. Therefore, we encourage you to apply as soon as possible. 

We look forward to receiving your resume.

Ready to say, 'Yes I Can!'? Join us in making every moment matter at Radisson Hotel Group!