Business Solutions Trainee at Radisson Hotel Group, Madrid Office- Meeting & Events

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Business Solutions Trainee

Radisson Hotel Group, Madrid Office- Meeting & Events

Business Solutions Trainee

Radisson Hotel Group, Madrid Office- Meeting & Events

Full Time

Competitive salary

Business Solutions Trainee

Radisson Hotel Group, Madrid Office- Meeting & Events

Full Time

Competitive salary

Skills

Fluent in English

Description

A internship with a duration between 6 and 12 months, in our offices in Madrid, Brussels, Frankfurt or Manchester.

To support the Business Solutions Team in their day-to-day tasks and (future) projects for which the following are the key roles and responsibilities addressed to the BST team:

· Support in Delivering a schedule of EMMA system and Tools Induction training, targeted at M&E users of Sales & Catering, and Groups liaise with internal stakeholders to identify new recruits to attend Virtual or Classroom EMMA Systems and Tools induction training.

· Fully understand and develop training content and materials in conjunction with the M&E Development Manager and Business Product Owners.

· Support on ensuring Standards is in place, being used and set up in all hotels for EMMA as based on JOB aids in Hotel Kit.

· Report any issues with any of the systems by raising the relevant tickets, Informing the relevant team or Business product Owner.

· Regularly liaise with the M&E Business Product team on new enhancements for training and run Webinar sessions for all L/M/F hotels where applicable.

· Support M&E Business Product Team with any required UAT of key projects coming into the area which require technical EMMA / Systems support based on relevant M&E Systems.

· Monitor Data Entry for all Clusters & Hotel teams and train accordingly to ensure compliance.

· Interest in creating and maintaining a high level of product knowledge, including pipeline hotels.

· Assist the ASO support team with their tasks when requested.

· Assist in any system related projects for Roll out into the area when needed.

· Liaise with BPO for M&E on development opportunities as fed from issues in Hotels/ Clusters/ Area. To drive Improved levels of efficiency and improved User experience.

· Performs all duties in a timely and effective manner in accordance with established company policies to achieve the

· Participate and listen in on cross work stream projects that impact the system landscape and processes of the Meeting & Events department.

· Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.

· All work is carried out in accordance with company corporate policies, procedures, and service concepts according to local requirements and regulations.

Skill & Experience Requirements

General knowledge or affinity in property Meetings & events. Understands, communicates and supports The Radisson Hotel Group corporate policies and guidelines.
Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone allowing high potential learning opportunities
Well organized with the ability to plan and manage own workload
Good PC and technical skills with a good working knowledge of the Microsoft Office.
Feels comfortable to work collaboratively across functions and cultures in a global environment.
Potential skills within system/tools to create analysis to support business results.
Interest in and willing to learn, using IT Systems on various platforms; SAP, TMS for Hotels/Meetings or Opera is an advantage.
Strong communication skills and are very comfortable over the phone and by email.
High achievement drive and willing to learn and deliver results.

Requirements

Be eligible to sign a 6 months internship agreement with your school or university.
Be fluent in English.
Able to work in Europe (EU citizens are).