CONSTITUENTS

§  Hotel Owners

§  Employees

§  Guests

§  Vendors

§  RHAP Accounting

§  Internal and External Auditors

INDICATORS OF SUCCESS

§  Achievement of financial goals and improvement over prior year performance (GOP, Rev PAR, RSI)

§  Customer satisfaction and loyalty goals (100% Guest Satisfaction)

§  Timeliness & accuracy of financial reporting

§  Achievement of employee engagement survey and retention goals

AREAS OF RESPONSIBILITY

Participates in the development of financial and accounting strategies which are aligned with the overall objectives of the Hotel.

§  Monitors status and recommends adjustments to strategies as appropriate

§  Participates in developing the annual budget

§  Participates in developing and implementing financial and purchasing strategies which are aligned with the Hotel’s objectives and internal control practices

Ensure that all work is accurate, timely and done in accordance with Brand standards

§  Supervisors and participates in the operation of the Accounting Department

§  Oversees training and cross-training of accounting employees

§  Assures compliance with internal controls, policies and procedures

§  Maintains smooth flow of communication in department

§  Supervises and participates in regular periodic reports and inventories

§  Performs required audits, reviews submitted reports and follows up as needed

Prepares reports as requested to improve management decision making and critical evaluation of work activities.

§  Recommends systems and procedures for accurate and orderly reporting of financial matters

§  Reviews and analyses business results throughout the Hotel to ensure alignment with the Hotel’s financial objectives

§  Reports on all areas of non-compliance to standard operating procedures and recommends changes or improvements

Develops and implements strategies and practices which support employee engagement.

§  Provide employees with the orientation and training needed to understand expectations and perform job responsibilities

§  Communicates performance expectations and provides employees with on-going feedback

§  Provides employees with coaching and counselling as needed to achieve performance objectives and to reach their fullest potential

Ensures accuracy of financial information by performing a variety of control functions.

§  Ensures accounts payable is accurately maintained and all supplies are paid within credit terms

§  Review night audit and daily banking processes to ensure efficient, accurate and timely reporting

§  Performs daily banking reconciliations, delivers monies and related matters on a regular basis

§  Manages the due back system and Front Office float change requirements

§  Manages petty cash process, ensures adequate supply of petty cash and co-ordinates the using of petty cash to Brand standards

§  Summarises payments due and communicates needs to the Financial Controller for approval

§  Processing of Travel Agents commission payments

§  Resolve all guest requests for account information

§  Informs Financial Controller of all circumstances which may highlight unusual results

§  Makes appropriate recommendations to insure smooth flow of financial transactions

§  Ensures accurate and timely processing of weekly payroll and distribution of payslips to Department Heads

§  Processing and management of all employee superannuation contributions

§  Preparation of weekly payroll reports

§  Payment of all statutory requirements

§  Ensures all deductions made on behalf of employees are forwarded to the relevant party

Participates in month end financial processes

§  Ensures all relevant financial information is included in fiscal period through direct entry or accrual basis

Participates and reviews month end stocktake

§  Monitors inventory results and takes appropriate action if necessary

Purchasing Management

§  Timely procurement of goods for use at competitive pricing

§  Manages the stock take process in a timely and accurate manner

§  Compiles monthly stock take sheets and updates prices in a timely manner

§  Analysis stock par levels to ensure effective and efficient management

§  Confers closely with the Financial Controller at all times and takes every opportunity to become familiar with all aspects of the position in order to fill in whenever required.

§  Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports.

§  Maintains and controls Hotel stationery store.

§  Complete balance sheet reconciliations on a monthly basis ensuring that outstanding items are resolved in a timely manner.

§  Monitors and ensures collection of Accounts Receivable.

§  Maintain control over daily cash receipts and banking by supervising the General Cashier functions.

§  Review the ‘Daily Revenue Report’ ensuring that revenue is accounted for and reported correctly.

§  Provides accounting assistance to Department Heads as required.

§  Ensure full compliance with Hotel Management Agreement.

§  Assist the Financial Controller in the preparation of daily, weekly, monthly and yearly reports in accordance with reporting calendars, ensuring that reports are submitted in a timely and accurate manner.

§  Reviews daily PM/PX accounts to ensure full and prompt check-out and collection.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. 

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

Adheres to hotel policies and procedures:

§  Attends work on time and as scheduled.

§  Follows hotel grooming and hygiene standards.

§  Performs other duties and tasks as directed

§  Maintains safe working conditions within the department and Hotel.

§  Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

§  At all times projects a favourable image of the Hotel to the public.

CONSTITUENTS

§  Hotel Owners

§  Employees

§  Guests

§  Vendors

§  RHAP Accounting

§  Internal and External Auditors

INDICATORS OF SUCCESS

§  Achievement of financial goals and improvement over prior year performance (GOP, Rev PAR, RSI)

§  Customer satisfaction and loyalty goals (100% Guest Satisfaction)

§  Timeliness & accuracy of financial reporting

§  Achievement of employee engagement survey and retention goals

AREAS OF RESPONSIBILITY

Participates in the development of financial and accounting strategies which are aligned with the overall objectives of the Hotel.

§  Monitors status and recommends adjustments to strategies as appropriate

§  Participates in developing the annual budget

§  Participates in developing and implementing financial and purchasing strategies which are aligned with the Hotel’s objectives and internal control practices

Ensure that all work is accurate, timely and done in accordance with Brand standards

§  Supervisors and participates in the operation of the Accounting Department

§  Oversees training and cross-training of accounting employees

§  Assures compliance with internal controls, policies and procedures

§  Maintains smooth flow of communication in department

§  Supervises and participates in regular periodic reports and inventories

§  Performs required audits, reviews submitted reports and follows up as needed

Prepares reports as requested to improve management decision making and critical evaluation of work activities.

§  Recommends systems and procedures for accurate and orderly reporting of financial matters

§  Reviews and analyses business results throughout the Hotel to ensure alignment with the Hotel’s financial objectives

§  Reports on all areas of non-compliance to standard operating procedures and recommends changes or improvements

Develops and implements strategies and practices which support employee engagement.

§  Provide employees with the orientation and training needed to understand expectations and perform job responsibilities

§  Communicates performance expectations and provides employees with on-going feedback

§  Provides employees with coaching and counselling as needed to achieve performance objectives and to reach their fullest potential

Ensures accuracy of financial information by performing a variety of control functions.

§  Ensures accounts payable is accurately maintained and all supplies are paid within credit terms

§  Review night audit and daily banking processes to ensure efficient, accurate and timely reporting

§  Performs daily banking reconciliations, delivers monies and related matters on a regular basis

§  Manages the due back system and Front Office float change requirements

§  Manages petty cash process, ensures adequate supply of petty cash and co-ordinates the using of petty cash to Brand standards

§  Summarises payments due and communicates needs to the Financial Controller for approval

§  Processing of Travel Agents commission payments

§  Resolve all guest requests for account information

§  Informs Financial Controller of all circumstances which may highlight unusual results

§  Makes appropriate recommendations to insure smooth flow of financial transactions

§  Ensures accurate and timely processing of weekly payroll and distribution of payslips to Department Heads

§  Processing and management of all employee superannuation contributions

§  Preparation of weekly payroll reports

§  Payment of all statutory requirements

§  Ensures all deductions made on behalf of employees are forwarded to the relevant party

Participates in month end financial processes

§  Ensures all relevant financial information is included in fiscal period through direct entry or accrual basis

Participates and reviews month end stocktake

§  Monitors inventory results and takes appropriate action if necessary

Purchasing Management

§  Timely procurement of goods for use at competitive pricing

§  Manages the stock take process in a timely and accurate manner

§  Compiles monthly stock take sheets and updates prices in a timely manner

§  Analysis stock par levels to ensure effective and efficient management

§  Confers closely with the Financial Controller at all times and takes every opportunity to become familiar with all aspects of the position in order to fill in whenever required.

§  Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports.

§  Maintains and controls Hotel stationery store.

§  Complete balance sheet reconciliations on a monthly basis ensuring that outstanding items are resolved in a timely manner.

§  Monitors and ensures collection of Accounts Receivable.

§  Maintain control over daily cash receipts and banking by supervising the General Cashier functions.

§  Review the ‘Daily Revenue Report’ ensuring that revenue is accounted for and reported correctly.

§  Provides accounting assistance to Department Heads as required.

§  Ensure full compliance with Hotel Management Agreement.

§  Assist the Financial Controller in the preparation of daily, weekly, monthly and yearly reports in accordance with reporting calendars, ensuring that reports are submitted in a timely and accurate manner.

§  Reviews daily PM/PX accounts to ensure full and prompt check-out and collection.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. 

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

Adheres to hotel policies and procedures:

§  Attends work on time and as scheduled.

§  Follows hotel grooming and hygiene standards.

§  Performs other duties and tasks as directed

§  Maintains safe working conditions within the department and Hotel.

§  Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

§  At all times projects a favourable image of the Hotel to the public.