CONSTITUENTS

§  Hotel Management

§  Guests

§  Brand Management Services

§  RHAP Accounting

INDICATORS OF SUCCESS

§  Achievement of financial goals and improvement over prior year performance (GOP, Rev PAR, RSI)

§  Timeliness and accuracy of financial reporting

AREAS OF RESPONSIBILITY

Executes all accounting activity related to tracking and expediting accounts receivable

§  Performs accurate and timely mailing of invoices to customers with recent activity, attaching pertinent back-up

§  Posts payments received and reconciles theses payments to open invoices

§  Follows up on all accounts in arrears

§  Researches declined bank cards and other credit card charge backs for justification and validity

§  Balances accounts receivable system to the general ledger on a routine basis

§  Balances and adjusts all house accounts weekly

§  Ensures transfers from guest ledger to city ledger are accurate and done in a timely fashion

§  Assists in the preparation of month end reconciliation and in the final monthly closing of the accounts receivable system

Manages the different payments types:

§  Copies, checks and distributes all city ledger accounts to appropriate debtors

§  Liaises with Financial Controller regarding the status of new and existing debtor accounts

§  Receipts and allocates payments from various sources i.e. cheque, credit card and direct transfer

Maintains all necessary files and registers for accounts receivable:

§  Maintains all necessary files and registers for accounts receivable

§  Keeps relevant files in an ordered and retrievable system

§  Performs any other duties or task as directed

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. 

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

Adheres to hotel policies and procedures:

§  Attends work on time and as scheduled.

§  Follows hotel grooming, hygiene and dress standards.

§  Maintains safety hazards by following all safety rules and procedures

§  Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of Hotel to the public

CONSTITUENTS

§  Hotel Management

§  Guests

§  Brand Management Services

§  RHAP Accounting

INDICATORS OF SUCCESS

§  Achievement of financial goals and improvement over prior year performance (GOP, Rev PAR, RSI)

§  Timeliness and accuracy of financial reporting

AREAS OF RESPONSIBILITY

Executes all accounting activity related to tracking and expediting accounts receivable

§  Performs accurate and timely mailing of invoices to customers with recent activity, attaching pertinent back-up

§  Posts payments received and reconciles theses payments to open invoices

§  Follows up on all accounts in arrears

§  Researches declined bank cards and other credit card charge backs for justification and validity

§  Balances accounts receivable system to the general ledger on a routine basis

§  Balances and adjusts all house accounts weekly

§  Ensures transfers from guest ledger to city ledger are accurate and done in a timely fashion

§  Assists in the preparation of month end reconciliation and in the final monthly closing of the accounts receivable system

Manages the different payments types:

§  Copies, checks and distributes all city ledger accounts to appropriate debtors

§  Liaises with Financial Controller regarding the status of new and existing debtor accounts

§  Receipts and allocates payments from various sources i.e. cheque, credit card and direct transfer

Maintains all necessary files and registers for accounts receivable:

§  Maintains all necessary files and registers for accounts receivable

§  Keeps relevant files in an ordered and retrievable system

§  Performs any other duties or task as directed

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. 

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

Adheres to hotel policies and procedures:

§  Attends work on time and as scheduled.

§  Follows hotel grooming, hygiene and dress standards.

§  Maintains safety hazards by following all safety rules and procedures

§  Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of Hotel to the public