CONSTITUENTS

§  Guests

§  Employees

§  Meeting planners, corporate customers

§  Hotel Owners

§  Management Team

§  Vendors

INDICATORS OF SUCCESS

§  Achievement of customer satisfaction and loyalty goals

§  Achievement of financial goals (GOP, Sales Revenue)

§  Achievement of revenue and market share goals

§  Achievement of employee engagement survey and retention goals

AREAS OF RESPONSIBLITY

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Hotel Group’s overall mission, vision values and strategies

§  Develops and implements strategies for achieving individual sales goals

Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments

§  Develops data and recommends programs to meet clients' needs

§  Prepares proposals and contracts that are geared to maximize profit while satisfying client needs

§  Solicits files on a timely basis to confirm business

§  Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business

§  Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotel Group Hotels

§  Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas

§  Ensure all materials used are in accordance with brand standards

Maintains proper flow of information to sales team, reviews sales work file of assigned accounts

§  Communicates clients' requests to all departments in an effective and timely manner

§  Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team

§  Assists with the completion of monthly booking report(s)

§  Prepares reports as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§  Keep Manager promptly and fully informed of all problems or unusual matters of significance

§  Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position

§  Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

§  Perform other duties as requested by the General Manager or Director of Sales and Marketing

REQUIREMENTS

§  Minimum one - three years hotel sales experience

§  Local market knowledge preferred

§  High school diploma required, bachelor’s degree preferred

§  Experience managing to brand standards

§  Able to collaborate effectively with other hotel employees and managers to ensure teamwork

§  General knowledge of contract laws

§  Proficient computer skills including Microsoft Office suite

§  Strong verbal and written communication skills

§  Strong negotiation skills

§  Ability to travel

CONSTITUENTS

§  Guests

§  Employees

§  Meeting planners, corporate customers

§  Hotel Owners

§  Management Team

§  Vendors

INDICATORS OF SUCCESS

§  Achievement of customer satisfaction and loyalty goals

§  Achievement of financial goals (GOP, Sales Revenue)

§  Achievement of revenue and market share goals

§  Achievement of employee engagement survey and retention goals

AREAS OF RESPONSIBLITY

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Hotel Group’s overall mission, vision values and strategies

§  Develops and implements strategies for achieving individual sales goals

Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments

§  Develops data and recommends programs to meet clients' needs

§  Prepares proposals and contracts that are geared to maximize profit while satisfying client needs

§  Solicits files on a timely basis to confirm business

§  Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business

§  Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotel Group Hotels

§  Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas

§  Ensure all materials used are in accordance with brand standards

Maintains proper flow of information to sales team, reviews sales work file of assigned accounts

§  Communicates clients' requests to all departments in an effective and timely manner

§  Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team

§  Assists with the completion of monthly booking report(s)

§  Prepares reports as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§  Keep Manager promptly and fully informed of all problems or unusual matters of significance

§  Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position

§  Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

§  Perform other duties as requested by the General Manager or Director of Sales and Marketing

REQUIREMENTS

§  Minimum one - three years hotel sales experience

§  Local market knowledge preferred

§  High school diploma required, bachelor’s degree preferred

§  Experience managing to brand standards

§  Able to collaborate effectively with other hotel employees and managers to ensure teamwork

§  General knowledge of contract laws

§  Proficient computer skills including Microsoft Office suite

§  Strong verbal and written communication skills

§  Strong negotiation skills

§  Ability to travel