WE CONNECT WITH THAT AGELESS MILLENNIAL MINDSET AND BELIEVE THAT HOTELS CAN ENHANCE THEIR WORLD VIA ART, MUSIC, FASHION AND A DISTINCTIVE CONNECTION

Radisson RED Hotel sees things differently. We don’t have ‘staff’ we have ‘Creatives’. We don't have "manager” we have "LEAD".

WE ARE ON THE LOOK OUT FOR: LEAD CREATIVE NIGHT aka GUEST SERVICE NIGHT SUPERVISOR to join our incREDible ROOMS Department

Tasks

·         Promote good Crew and public relations. Support Crew/s decisions relative to customer satisfaction.

·         Trains on-the-job skills and knowledge. Certify each employee on his/her tasks.

·         Achieves customer satisfaction and rooms revenue goals by supervising Front Office Crews.

·         Is proficient in all Front Office procedures.

·         Uses coaching techniques and motivation to maximize employee productivity and satisfaction.

·         Prepares technical equipment list weekly, brings needs for repair to the attention of the Front Office Manager.

·         Assist the Lead Rooms in the Front office operation and validate all the Standards and Procedure for the department.

·         Supervises and participates in the prompt and courteous check-in, check-out and guest services.

·         Ensures that guest mail and messages are delivered promptly.

·         Informs the Lead Rooms on VIP guests and returning guests, and follows-up on VIP lists and room blockings.

·         Room checks for arrivals and request amenities for VIP.

·         Checks rates relevant to booking.

·         Blocks rooms, checks support i.e. TA, Billing letters, Tour, comp/upgrade-request.

·         Audits and follows up room detail report on sleep-out with luggage, without luggage.

·         Handles all incoming reservations by internet, telephone and faxes after office hours, and on Public holidays.

·         Completes all forms in cases of accident or theft in the hotel during the shift.

·         Comply with the CID Procedure.

·         Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.

·         Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.

·         Develops and implements strategies where key front office metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.

·         Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values.

·         Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained

·         Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.

·         Establish and deliver an effective planned guest engagement program, including environmental and conservation matters, which may include working with internal and external stakeholders on adhoc projects.

·         Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Are you REDy?

We don’t need experience but we do need personality. You should be innovative, creative, demonstrate a positive mind-set and love a challenge. Be genuine, yourself, we love that and won’t change that, promise!

DO You love people’s interaction, want to be yourself and are passionate for Music, Art & Fashion? We want to talk to you then!

Come as you are, wear a big smile and become the one who greets like no other. Forget the script. There is no script. Forget traditional, be bold. Have a chat. Make Red the place to be!.

Are you READY? So, tell us. Show us. Make us smile. Use your phone and send us a video clip/ a selfie/ photos/ an Instagram link… anything giving us insight into why you’re ready to welcome the world to the RED side.

Come join us and Make Every Moment Matter and make RED the place to be in the City.

WE CONNECT WITH THAT AGELESS MILLENNIAL MINDSET AND BELIEVE THAT HOTELS CAN ENHANCE THEIR WORLD VIA ART, MUSIC, FASHION AND A DISTINCTIVE CONNECTION

Radisson RED Hotel sees things differently. We don’t have ‘staff’ we have ‘Creatives’. We don't have "manager” we have "LEAD".

WE ARE ON THE LOOK OUT FOR: LEAD CREATIVE NIGHT aka GUEST SERVICE NIGHT SUPERVISOR to join our incREDible ROOMS Department

Tasks

·         Promote good Crew and public relations. Support Crew/s decisions relative to customer satisfaction.

·         Trains on-the-job skills and knowledge. Certify each employee on his/her tasks.

·         Achieves customer satisfaction and rooms revenue goals by supervising Front Office Crews.

·         Is proficient in all Front Office procedures.

·         Uses coaching techniques and motivation to maximize employee productivity and satisfaction.

·         Prepares technical equipment list weekly, brings needs for repair to the attention of the Front Office Manager.

·         Assist the Lead Rooms in the Front office operation and validate all the Standards and Procedure for the department.

·         Supervises and participates in the prompt and courteous check-in, check-out and guest services.

·         Ensures that guest mail and messages are delivered promptly.

·         Informs the Lead Rooms on VIP guests and returning guests, and follows-up on VIP lists and room blockings.

·         Room checks for arrivals and request amenities for VIP.

·         Checks rates relevant to booking.

·         Blocks rooms, checks support i.e. TA, Billing letters, Tour, comp/upgrade-request.

·         Audits and follows up room detail report on sleep-out with luggage, without luggage.

·         Handles all incoming reservations by internet, telephone and faxes after office hours, and on Public holidays.

·         Completes all forms in cases of accident or theft in the hotel during the shift.

·         Comply with the CID Procedure.

·         Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.

·         Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.

·         Develops and implements strategies where key front office metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.

·         Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values.

·         Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained

·         Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.

·         Establish and deliver an effective planned guest engagement program, including environmental and conservation matters, which may include working with internal and external stakeholders on adhoc projects.

·         Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Are you REDy?

We don’t need experience but we do need personality. You should be innovative, creative, demonstrate a positive mind-set and love a challenge. Be genuine, yourself, we love that and won’t change that, promise!

DO You love people’s interaction, want to be yourself and are passionate for Music, Art & Fashion? We want to talk to you then!

Come as you are, wear a big smile and become the one who greets like no other. Forget the script. There is no script. Forget traditional, be bold. Have a chat. Make Red the place to be!.

Are you READY? So, tell us. Show us. Make us smile. Use your phone and send us a video clip/ a selfie/ photos/ an Instagram link… anything giving us insight into why you’re ready to welcome the world to the RED side.

Come join us and Make Every Moment Matter and make RED the place to be in the City.