Guest Relation Officer

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Resort Ras Al Khaimah and Make Every Moment Matter! where our guests can relax and enjoy the experience!

As Guest Relations Officer, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested? then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities:
-Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved
-Builds and maintains effective working relationships with all key stakeholders
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Key Requirements:
-Proven experience in Hotel Front Desk and / or Guest Relations with excellent communication and problem-solving capabilities
-Commitment to exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions, offering advice and recommendations
-Personal integrity, with the ability to work in an environment that demands excellence, time and energy
-Experienced in using IT systems on various platforms

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Resort Ras Al Khaimah and Make Every Moment Matter! where our guests can relax and enjoy the experience!

As Guest Relations Officer, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested? then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities:
-Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved
-Builds and maintains effective working relationships with all key stakeholders
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Key Requirements:
-Proven experience in Hotel Front Desk and / or Guest Relations with excellent communication and problem-solving capabilities
-Commitment to exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions, offering advice and recommendations
-Personal integrity, with the ability to work in an environment that demands excellence, time and energy
-Experienced in using IT systems on various platforms