Membership and Member Events Coordinator

Job Description

Job title: Membership and Member Events Coordinator  

Responsible to: Membership Manager

Location of work: St James’s, London

Duration: Full Time/Permanent (40 hours a week)

Salary: £28,500 (plus benefits)

Start date: As soon as possible

Company Profile

Founded in 1837, the Army and Navy Club – affectionately known as The Rag - is one of London’s most prestigious private clubs. Welcoming members from around the globe, all walks of life and from both military and non-military backgrounds. Situated at 36 Pall Mall with views over St James’s Square the Club is dedicated to providing a true home away from home that is familiar, comfortable and welcoming.

Membership at The Rag unlocks a wealth of benefits and facilities including an extensive member event programme, competitively priced accommodation, formal dining room, bar and terrace and a range of event spaces. Most importantly, membership grants access to a likeminded community of members and a dedicated team here to make every visit memorable.

Scope and Purpose of the Job

As the Membership and Member Events Coordinator you will serve as the first point of contact for current and prospective members, delivering a professional and personal customer service. Your role will also encompass comprehensive administrative support for the Membership Department including managing the new member application process, assisting prospective members from the initial inquiry to presenting their completed application to the Membership Committee on a weekly basis.

Your role will also include supporting the development of member events and initiatives, enhancing member engagement and fostering the welcoming and friendly atmosphere our members expect and enjoy. Together with the Membership Manager, you will be a key representative of the Club, building professional relationships with members to create a personalised service, strengthening the Club’s home-away-from-home philosophy.

This role would suit any candidate looking to develop their marketing, events, administrative and interpersonal skills in a luxury sector or pursue a career in the hospitality industry. As one of London’s most prestigious private members Clubs, we expect high standards of professionalism that reflect the exceptional service we offer.

Role responsibilities:

Membership duties

• Assist the Membership Manager with member engagement, including responding to phone and email inquiries and processing payments
• Hosting tours of the Club for prospective members
• Support the Membership Committee in managing the new member application and approval process
• Maintain member data and ensure the CRM system is kept up to date
• Create membership reports as needed

Member Event duties

• Create and update marketing collateral as required (InDesign, Canva)
• Support in keeping social media channels and website pages up to date
• Address member inquiries regarding event bookings
• Along with the Marketing Coordinator, deliver and provide a membership presence at Member Events (including out of hours)
• Assist the wider team in ensuring the events programme is well balanced by suggesting and developing new member event ideas and activities

General

• Ensure strict confidentiality of correspondence, reports, meetings and verbal communications as appropriate
• Perform additional duties within the scope of the role as required
• Be fully conversant with Club Rules, Regulations and Staff Handbook

Note: Responsibilities may be amended or added based on the Club's evolving needs.

Skills and Experience Desired:

• Relevant experience in an administrative role and customer relations
• Excellent verbal, written and interpersonal skills
• Confidence in engaging with members both in person and over the phone
• Experience with Microsoft Office, Zoom, InDesign, Campaign Monitor, Canva and WordPress (or similar) and CRM systems desired, but not essential
• Experience with social media platforms in a business context (Instagram, LinkedIn) desired, but not essential
• Able to write social-media copy and other engaging material as requested
• Strong organisational skills with the ability to work independently, meet deadlines, and manage workload effectively.
• A positive attitude and a willingness to learn; training will be provided for any skills gaps.

Work Hours

• Monday to Friday, 0900 - 1730 inclusive of a 30 minute lunch break
• Occasional weekend or evening work to cover member events will be necessary with time off in lieu

Benefits

• Progression within the Club
• Additional holidays during the Christmas break
• Interest-free season ticket loan
• Long service award scheme
• Retirement Gift Scheme
• All meals provided during working hours
• Free eye test and glasses vouchers
• Generous Pension scheme
• EAP & Employee wellbeing services

Membership and Member Events Coordinator

Job Description

Job title: Membership and Member Events Coordinator  

Responsible to: Membership Manager

Location of work: St James’s, London

Duration: Full Time/Permanent (40 hours a week)

Salary: £28,500 (plus benefits)

Start date: As soon as possible

Company Profile

Founded in 1837, the Army and Navy Club – affectionately known as The Rag - is one of London’s most prestigious private clubs. Welcoming members from around the globe, all walks of life and from both military and non-military backgrounds. Situated at 36 Pall Mall with views over St James’s Square the Club is dedicated to providing a true home away from home that is familiar, comfortable and welcoming.

Membership at The Rag unlocks a wealth of benefits and facilities including an extensive member event programme, competitively priced accommodation, formal dining room, bar and terrace and a range of event spaces. Most importantly, membership grants access to a likeminded community of members and a dedicated team here to make every visit memorable.

Scope and Purpose of the Job

As the Membership and Member Events Coordinator you will serve as the first point of contact for current and prospective members, delivering a professional and personal customer service. Your role will also encompass comprehensive administrative support for the Membership Department including managing the new member application process, assisting prospective members from the initial inquiry to presenting their completed application to the Membership Committee on a weekly basis.

Your role will also include supporting the development of member events and initiatives, enhancing member engagement and fostering the welcoming and friendly atmosphere our members expect and enjoy. Together with the Membership Manager, you will be a key representative of the Club, building professional relationships with members to create a personalised service, strengthening the Club’s home-away-from-home philosophy.

This role would suit any candidate looking to develop their marketing, events, administrative and interpersonal skills in a luxury sector or pursue a career in the hospitality industry. As one of London’s most prestigious private members Clubs, we expect high standards of professionalism that reflect the exceptional service we offer.

Role responsibilities:

Membership duties

• Assist the Membership Manager with member engagement, including responding to phone and email inquiries and processing payments
• Hosting tours of the Club for prospective members
• Support the Membership Committee in managing the new member application and approval process
• Maintain member data and ensure the CRM system is kept up to date
• Create membership reports as needed

Member Event duties

• Create and update marketing collateral as required (InDesign, Canva)
• Support in keeping social media channels and website pages up to date
• Address member inquiries regarding event bookings
• Along with the Marketing Coordinator, deliver and provide a membership presence at Member Events (including out of hours)
• Assist the wider team in ensuring the events programme is well balanced by suggesting and developing new member event ideas and activities

General

• Ensure strict confidentiality of correspondence, reports, meetings and verbal communications as appropriate
• Perform additional duties within the scope of the role as required
• Be fully conversant with Club Rules, Regulations and Staff Handbook

Note: Responsibilities may be amended or added based on the Club's evolving needs.

Skills and Experience Desired:

• Relevant experience in an administrative role and customer relations
• Excellent verbal, written and interpersonal skills
• Confidence in engaging with members both in person and over the phone
• Experience with Microsoft Office, Zoom, InDesign, Campaign Monitor, Canva and WordPress (or similar) and CRM systems desired, but not essential
• Experience with social media platforms in a business context (Instagram, LinkedIn) desired, but not essential
• Able to write social-media copy and other engaging material as requested
• Strong organisational skills with the ability to work independently, meet deadlines, and manage workload effectively.
• A positive attitude and a willingness to learn; training will be provided for any skills gaps.

Work Hours

• Monday to Friday, 0900 - 1730 inclusive of a 30 minute lunch break
• Occasional weekend or evening work to cover member events will be necessary with time off in lieu

Benefits

• Progression within the Club
• Additional holidays during the Christmas break
• Interest-free season ticket loan
• Long service award scheme
• Retirement Gift Scheme
• All meals provided during working hours
• Free eye test and glasses vouchers
• Generous Pension scheme
• EAP & Employee wellbeing services