THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life.  Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments.  We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story.  The iconic clock tower and bells giving the tempo to a timeless melody.  Various restaurants, bars and a state of the art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

Our hotel is home to unforgettable high-profile VIP functions, the host to luxury affiliations, leisure and events, stylish private dinners and professional conferences.  We are now seeking a passionate and driven Commercial Director (Sales and Marketing) to join our Senior Leadership Team.

The Commercial Director is responsible for developing and executing the Company’s commercial strategy, driving revenue growth, expanding market share, and strengthening brand positioning.  This role oversees the proactive Sales and Marketing functions, ensuring alignment with business objectives, profitability targets and long-term strategic goals.  Frequent UK and International Travel is essential to this role in order to explore sales and revenue opportunties for Commercial growth.

MGallery – Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN THE LIFE OF A COMMERCIAL DIRECTOR (SALES AND MARKETING) AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

KEY RESPONSIBILITIES

1. Commercial Strategy & Leadership

• Develop and implement the overall commercial strategy in alignment with company vision and objectives.
• Identify new market opportunities, partnerships and revenue streams.
• Support and shape the agreed pricing strategy, through positioning, market intelligence and relationships, leading growth
• Provide commercial insight to executive leadership for strategic decision-making.
• Confident to present and discuss commercial strategy and results with management company and ownership when required

2. Sales Management

• Agree annual sales targets, KPIs, and revenue forecasts.
• Lead and manage the sales and marketing team to achieve and exceed targets.
• Develop sales policies, processes and performance standards.
• Monitor sales performance and implement corrective actions where needed.
• Manage key accounts and strategic customer relationships.
• Identify opportunities to support continued growth

3. Marketing Leadership

• Oversee brand strategy, marketing campaigns and promotional activities.
• Lead strategically digital marketing, lead generation and customer acquisition initiatives.
• Conduct market research and competitor analysis.
• Ensure consistent brand messaging across all channels.

4. Financial & Performance Management

• Prepare and manage sales and marketing budgets.
• Ability to forecast revenue and monitor profitability.
• Analyse commercial metrics and performance reports, driving action and output.
• Optimise return on investment (ROI) for marketing and sales initiatives.

5. Stakeholder & Relationship Management

• Build strong relationships with customers, distributors, and partners.
• Negotiate contracts and commercial agreements.
• Collaborate with Senior Team Revenue, Operations, Finance, and others to ensure seamless execution.

Key Performance Indicators (KPIs)

• Revenue growth
• Market share growth
• Customer acquisition & retention rates
• Gross margin improvement
• Sales pipeline strength
• Marketing ROI

WHAT WE NEED FROM YOU

• Bachelor’s degree in Business Administration, Marketing, Sales or related field
• 5+ years of progressive experience in sales and marketing leadership roles.
• Proven track record of driving revenue growth and market expansion.
• Strong leadership and team management skills.
• Excellent negotiation, communication and analytical abilities.
• Experience in strategic planning and commercial forecasting.
• Accor brand experience preferred but not necessary
• Experience with luxury markets, programs and agents

Key Competencies

• Strategic thinking
• Results-driven mindset
• Leadership, collaboration and people development
• Commercial acumen
• Financial literacy
• Strong decision-making skills

WHAT WE OFFER

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®.  It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.  The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme.  To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.  What’s not to love?

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, click here to watch our RBH employee benefits video.

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do.  Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued.  We will empower you to bring ideas to elevate our services, creating personalised luxury experiences for agents and guests.  Help them to feel special, and we will do the same for you.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

Apply now.  Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH 

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life.  Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments.  We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story.  The iconic clock tower and bells giving the tempo to a timeless melody.  Various restaurants, bars and a state of the art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

Our hotel is home to unforgettable high-profile VIP functions, the host to luxury affiliations, leisure and events, stylish private dinners and professional conferences.  We are now seeking a passionate and driven Commercial Director (Sales and Marketing) to join our Senior Leadership Team.

The Commercial Director is responsible for developing and executing the Company’s commercial strategy, driving revenue growth, expanding market share, and strengthening brand positioning.  This role oversees the proactive Sales and Marketing functions, ensuring alignment with business objectives, profitability targets and long-term strategic goals.  Frequent UK and International Travel is essential to this role in order to explore sales and revenue opportunties for Commercial growth.

MGallery – Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN THE LIFE OF A COMMERCIAL DIRECTOR (SALES AND MARKETING) AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

KEY RESPONSIBILITIES

1. Commercial Strategy & Leadership

• Develop and implement the overall commercial strategy in alignment with company vision and objectives.
• Identify new market opportunities, partnerships and revenue streams.
• Support and shape the agreed pricing strategy, through positioning, market intelligence and relationships, leading growth
• Provide commercial insight to executive leadership for strategic decision-making.
• Confident to present and discuss commercial strategy and results with management company and ownership when required

2. Sales Management

• Agree annual sales targets, KPIs, and revenue forecasts.
• Lead and manage the sales and marketing team to achieve and exceed targets.
• Develop sales policies, processes and performance standards.
• Monitor sales performance and implement corrective actions where needed.
• Manage key accounts and strategic customer relationships.
• Identify opportunities to support continued growth

3. Marketing Leadership

• Oversee brand strategy, marketing campaigns and promotional activities.
• Lead strategically digital marketing, lead generation and customer acquisition initiatives.
• Conduct market research and competitor analysis.
• Ensure consistent brand messaging across all channels.

4. Financial & Performance Management

• Prepare and manage sales and marketing budgets.
• Ability to forecast revenue and monitor profitability.
• Analyse commercial metrics and performance reports, driving action and output.
• Optimise return on investment (ROI) for marketing and sales initiatives.

5. Stakeholder & Relationship Management

• Build strong relationships with customers, distributors, and partners.
• Negotiate contracts and commercial agreements.
• Collaborate with Senior Team Revenue, Operations, Finance, and others to ensure seamless execution.

Key Performance Indicators (KPIs)

• Revenue growth
• Market share growth
• Customer acquisition & retention rates
• Gross margin improvement
• Sales pipeline strength
• Marketing ROI

WHAT WE NEED FROM YOU

• Bachelor’s degree in Business Administration, Marketing, Sales or related field
• 5+ years of progressive experience in sales and marketing leadership roles.
• Proven track record of driving revenue growth and market expansion.
• Strong leadership and team management skills.
• Excellent negotiation, communication and analytical abilities.
• Experience in strategic planning and commercial forecasting.
• Accor brand experience preferred but not necessary
• Experience with luxury markets, programs and agents

Key Competencies

• Strategic thinking
• Results-driven mindset
• Leadership, collaboration and people development
• Commercial acumen
• Financial literacy
• Strong decision-making skills

WHAT WE OFFER

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®.  It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.  The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme.  To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.  What’s not to love?

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, click here to watch our RBH employee benefits video.

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do.  Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued.  We will empower you to bring ideas to elevate our services, creating personalised luxury experiences for agents and guests.  Help them to feel special, and we will do the same for you.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

Apply now.  Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH