THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life.  Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments.  We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story.  The iconic clock tower and bells giving the tempo to a timeless melody.  Various restaurants, bars and a state of the art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

A rare opportunity has arisen to seek a Business Administrator at entry level to support our HR and other administrative functions on an hourly basis, up to 12 hours per week.  You must be 100% compliant with Privacy and Confidentiality and have excellent administrative, organisational skills and attention to detail.

A DAY IN THE LIFE OF A BUSINESS ADMINISTRATOR AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

The Business Administrator plays a vital role in supporting the smooth operation of both the Human Resources and wider administrative functions within the hotel.  Acting as a key point of coordination, you will ensure that employee records, HR processes, compliance activities, communications and administrative systems are maintained to the highest standard, supporting our commitment to delivering exceptional experiences for our Heartists® to enable them to deliver 5 star luxury service to our guests.

KEY RESPONSIBILITIES

1. HR Administration & Employee Lifecycle

• Manage employee records, onboarding, offboarding, references and HR documentation, ensuring compliance and accuracy throughout the employee lifecycle.

• Coordinate new starter administration, including welcome communications, uniform preparation, system updates and employment paperwork.

• Process leaver administration, company asset returns and maintain secure storage of personnel files in line with GDPR requirements.

2. Training, Compliance & Systems Administration

• Administer HR and training systems, maintaining accurate employee data and assigning role-specific mandatory training.

• Monitor training compliance and statutory requirements, providing regular updates and reports to management teams.

• Ensure all activities comply with company policies, GDPR legislation and hotel policy / compliance standards

3. Employee Engagement & Internal Communications

• Organise employee engagement activities, wellbeing initiatives, staff events, recognition programmes and charity events throughout the year.

• Coordinate employee recognition initiatives including probation celebrations, birthdays, Employee of the Month and Employee of the Quarter programmes.

• Create and maintain internal communications, newsletters, noticeboards, posters and employee updates.

4. Uniform, Facilities & Operational Administration

•Manage the uniform store, stock levels, procurement requests and recorded distribution of uniforms to new and existing Heartists®

• Administer employee lockers, coordinate key access requirements and related employee facilities.

• Coordinate internal meeting room bookings and support general operational administration across the hotel.

5. Reporting & Administrative Support

• Prepare formal and informal meeting minutes, ensuring actions are accurately recorded and communicated.

• Conduct exit interviews and prepare regular reports highlighting trends, feedback and employee insights.

• Produce HR administration reports covering compliance, training, recruitment activity, employee turnover and key people metrics.

KEY COMPETENCIES AND KPI’s

• Highly organised with excellent time management and administrative skills.

• Able to maintain confidentiality, professionalism, professional boundaries and attention to detail when handling sensitive information.

• Positive, inquisitive, proactive, and able to work independently while building strong working relationships across all hotel department

• Accuracy and compliance of employee records, onboarding and offboarding documentation.

• Completion rates of mandatory training and statutory compliance requirements.

• Employee engagement participation, HR administration responsiveness within 48 hours and quality of reporting.

SKILL SET

·       Proficient in Microsoft Office (outlook, word, excel, PowerPoint).

·       Must be a people person with strong listening, verbal and written communication skills.

·       This is an entry level role and training will be provided on all aspects of Generalist HR and other Business Administration.  We are seeking a positive attitude, professionalism, confidentiality, high levels of organisation and attention to detail, confidence, a project finisher, inquisitive, efficient and proactive in nature.

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life.  Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments.  We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story.  The iconic clock tower and bells giving the tempo to a timeless melody.  Various restaurants, bars and a state of the art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

A rare opportunity has arisen to seek a Business Administrator at entry level to support our HR and other administrative functions on an hourly basis, up to 12 hours per week.  You must be 100% compliant with Privacy and Confidentiality and have excellent administrative, organisational skills and attention to detail.

A DAY IN THE LIFE OF A BUSINESS ADMINISTRATOR AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

The Business Administrator plays a vital role in supporting the smooth operation of both the Human Resources and wider administrative functions within the hotel.  Acting as a key point of coordination, you will ensure that employee records, HR processes, compliance activities, communications and administrative systems are maintained to the highest standard, supporting our commitment to delivering exceptional experiences for our Heartists® to enable them to deliver 5 star luxury service to our guests.

KEY RESPONSIBILITIES

1. HR Administration & Employee Lifecycle

• Manage employee records, onboarding, offboarding, references and HR documentation, ensuring compliance and accuracy throughout the employee lifecycle.

• Coordinate new starter administration, including welcome communications, uniform preparation, system updates and employment paperwork.

• Process leaver administration, company asset returns and maintain secure storage of personnel files in line with GDPR requirements.

2. Training, Compliance & Systems Administration

• Administer HR and training systems, maintaining accurate employee data and assigning role-specific mandatory training.

• Monitor training compliance and statutory requirements, providing regular updates and reports to management teams.

• Ensure all activities comply with company policies, GDPR legislation and hotel policy / compliance standards

3. Employee Engagement & Internal Communications

• Organise employee engagement activities, wellbeing initiatives, staff events, recognition programmes and charity events throughout the year.

• Coordinate employee recognition initiatives including probation celebrations, birthdays, Employee of the Month and Employee of the Quarter programmes.

• Create and maintain internal communications, newsletters, noticeboards, posters and employee updates.

4. Uniform, Facilities & Operational Administration

•Manage the uniform store, stock levels, procurement requests and recorded distribution of uniforms to new and existing Heartists®

• Administer employee lockers, coordinate key access requirements and related employee facilities.

• Coordinate internal meeting room bookings and support general operational administration across the hotel.

5. Reporting & Administrative Support

• Prepare formal and informal meeting minutes, ensuring actions are accurately recorded and communicated.

• Conduct exit interviews and prepare regular reports highlighting trends, feedback and employee insights.

• Produce HR administration reports covering compliance, training, recruitment activity, employee turnover and key people metrics.

KEY COMPETENCIES AND KPI’s

• Highly organised with excellent time management and administrative skills.

• Able to maintain confidentiality, professionalism, professional boundaries and attention to detail when handling sensitive information.

• Positive, inquisitive, proactive, and able to work independently while building strong working relationships across all hotel department

• Accuracy and compliance of employee records, onboarding and offboarding documentation.

• Completion rates of mandatory training and statutory compliance requirements.

• Employee engagement participation, HR administration responsiveness within 48 hours and quality of reporting.

SKILL SET

·       Proficient in Microsoft Office (outlook, word, excel, PowerPoint).

·       Must be a people person with strong listening, verbal and written communication skills.

·       This is an entry level role and training will be provided on all aspects of Generalist HR and other Business Administration.  We are seeking a positive attitude, professionalism, confidentiality, high levels of organisation and attention to detail, confidence, a project finisher, inquisitive, efficient and proactive in nature.

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com