JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do.  Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued.  We will empower you to bring ideas to elevate our services, creating personalised experiences for guests.  Help them to feel special, and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life.  Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments.  We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story.  The iconic clock tower and bells giving the tempo to a timeless melody.  Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

MGallery – Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN THE LIFE OF A DOOR PERSON AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

When you enter our hotel, we want you to be wowed—just as we aspire for every guest to feel that same sense of awe during their first interaction with our space and our Heartists®.

As the Doorperson at The Municipal Hotel, you will be the welcoming face and gracious farewell of our guest journey. You’ll set the tone for each stay with your warm demeanour, refined presence, and impeccable attention to detail. Your role is essential in crafting a seamless and elevated experience that reflects the character and charm of both the hotel and the MGallery brand.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

• Previous experience in a luxury or boutique hospitality setting preferred.
• Excellent communication skills and a natural, engaging manner.
• Highly presentable with strong attention to grooming and detail.
• A passion for storytelling, local culture, and delivering bespoke guest service.
• Welcoming the guests at the doorstep, manoeuvring and portering of guest luggage to desired locations.
• Flexible availability, including weekends, evenings, and holidays.
• Knowledge of the Accor brand and MGallery ethos is a plus.

Other duties include:

·       Providing prompt and efficient assistance with opening doors, loading and unloading luggage, and assisting with transportation

·       Greeting guests upon arrival and departure, ensuring a warm and positive experience. 

·       Ensure the entrance area is pristine and always inviting.

·       Provide local insight and directions, reflecting the unique story and spirit of the hotel’s surroundings.

·       Anticipate guest needs and act as a liaison between departments

·       Monitor the hotel entrance discreetly to maintain guest safety and privacy.

·       Serve as the primary point of contact for guests and visitors, offering assistance and accurate information as needed

·       Deliver exceptional customer service consistently, creating positive and memorable guest experiences. 

·       Addressing guest questions and concerns in a courteous and professional manner, and referring them to the appropriate department if necessary

·       Stay up to date on hotel events, promotions, and the MGallery narrative to enhance guest engagement.

·       Uphold luxury service standards through every guest interaction

WHAT WE OFFER

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®.  It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.  The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme.  To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.  What’s not to love?

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, click here to watch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

Apply now.  Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH 

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do.  Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued.  We will empower you to bring ideas to elevate our services, creating personalised experiences for guests.  Help them to feel special, and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life.  Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments.  We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story.  The iconic clock tower and bells giving the tempo to a timeless melody.  Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

MGallery – Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN THE LIFE OF A DOOR PERSON AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

When you enter our hotel, we want you to be wowed—just as we aspire for every guest to feel that same sense of awe during their first interaction with our space and our Heartists®.

As the Doorperson at The Municipal Hotel, you will be the welcoming face and gracious farewell of our guest journey. You’ll set the tone for each stay with your warm demeanour, refined presence, and impeccable attention to detail. Your role is essential in crafting a seamless and elevated experience that reflects the character and charm of both the hotel and the MGallery brand.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

• Previous experience in a luxury or boutique hospitality setting preferred.
• Excellent communication skills and a natural, engaging manner.
• Highly presentable with strong attention to grooming and detail.
• A passion for storytelling, local culture, and delivering bespoke guest service.
• Welcoming the guests at the doorstep, manoeuvring and portering of guest luggage to desired locations.
• Flexible availability, including weekends, evenings, and holidays.
• Knowledge of the Accor brand and MGallery ethos is a plus.

Other duties include:

·       Providing prompt and efficient assistance with opening doors, loading and unloading luggage, and assisting with transportation

·       Greeting guests upon arrival and departure, ensuring a warm and positive experience. 

·       Ensure the entrance area is pristine and always inviting.

·       Provide local insight and directions, reflecting the unique story and spirit of the hotel’s surroundings.

·       Anticipate guest needs and act as a liaison between departments

·       Monitor the hotel entrance discreetly to maintain guest safety and privacy.

·       Serve as the primary point of contact for guests and visitors, offering assistance and accurate information as needed

·       Deliver exceptional customer service consistently, creating positive and memorable guest experiences. 

·       Addressing guest questions and concerns in a courteous and professional manner, and referring them to the appropriate department if necessary

·       Stay up to date on hotel events, promotions, and the MGallery narrative to enhance guest engagement.

·       Uphold luxury service standards through every guest interaction

WHAT WE OFFER

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®.  It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.  The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme.  To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.  What’s not to love?

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, click here to watch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

Apply now.  Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH