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Reservations Team
Ramada Belfast
Reservations Team
Ramada Belfast
Full Time
2
Years
Experience
£26734 / Year
Full Time
2
Years
Experience
£26734 / Year
Skills
attention to detail
time management
POS Managament
communication
organisational skills
Description
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A RESERVATIONS COORDINATOR AT OUR HOTEL
As our Reservations Coordinator, you are the first point of contact for many of our guests and groups — helping to create a seamless and welcoming experience from the very first enquiry.
Your day will involve:
- Managing the hotel’s reservations inbox and phone lines, handling individual and group enquiries with professionalism, accuracy, and warmth
- Taking ownership of group bookings from enquiry through to arrival — quoting rates, issuing contracts, managing rooming lists, coordinating dinner times, and ensuring all details are confirmed and communicated
- Issuing invoices and managing payment schedules for group bookings in coordination with accounts and the revenue manager
- Collaborating with the sales, marketing, and revenue team, ensuring promotional offers, group bookings, and VIP requests are seamlessly coordinated for a smooth guest experience
- Working closely with the revenue manager and front office team to ensure booking information is up to date and aligned with overall targets
- Playing a key role in managing room inventory and availability, always looking for ways to boost occupancy and drive average rate
- Handling daily administrative tasks such as inputting reservations into the system, updating guest profiles, and responding promptly to changes or cancellations
- Acting as the liaison between groups and internal departments (e.g. F&B, front office) to ensure smooth operations and a great experience for all
- Supporting with special requests, VIP bookings, and other ad hoc duties as needed
WHAT WE NEED FROM YOU
- Experience in a hotel reservations or front office role is preferred, especially with exposure to group bookings and coordination
- Strong communication and interpersonal skills — you’re confident on the phone, detail-oriented over email, and enjoy building rapport with clients
- Organisational skills and the ability to manage multiple bookings and deadlines simultaneously
- Familiarity with hotel reservation systems (ideally Opera or similar), email platforms, and Microsoft Office tools would be an advantage
- A collaborative attitude with the flexibility to adapt to daily operational needs
- A guest-focused mindset with a genuine desire to deliver excellent service, even before guests arrive
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A RESERVATIONS COORDINATOR AT OUR HOTEL
As our Reservations Coordinator, you are the first point of contact for many of our guests and groups — helping to create a seamless and welcoming experience from the very first enquiry.
Your day will involve:
- Managing the hotel’s reservations inbox and phone lines, handling individual and group enquiries with professionalism, accuracy, and warmth
- Taking ownership of group bookings from enquiry through to arrival — quoting rates, issuing contracts, managing rooming lists, coordinating dinner times, and ensuring all details are confirmed and communicated
- Issuing invoices and managing payment schedules for group bookings in coordination with accounts and the revenue manager
- Collaborating with the sales, marketing, and revenue team, ensuring promotional offers, group bookings, and VIP requests are seamlessly coordinated for a smooth guest experience
- Working closely with the revenue manager and front office team to ensure booking information is up to date and aligned with overall targets
- Playing a key role in managing room inventory and availability, always looking for ways to boost occupancy and drive average rate
- Handling daily administrative tasks such as inputting reservations into the system, updating guest profiles, and responding promptly to changes or cancellations
- Acting as the liaison between groups and internal departments (e.g. F&B, front office) to ensure smooth operations and a great experience for all
- Supporting with special requests, VIP bookings, and other ad hoc duties as needed
WHAT WE NEED FROM YOU
- Experience in a hotel reservations or front office role is preferred, especially with exposure to group bookings and coordination
- Strong communication and interpersonal skills — you’re confident on the phone, detail-oriented over email, and enjoy building rapport with clients
- Organisational skills and the ability to manage multiple bookings and deadlines simultaneously
- Familiarity with hotel reservation systems (ideally Opera or similar), email platforms, and Microsoft Office tools would be an advantage
- A collaborative attitude with the flexibility to adapt to daily operational needs
- A guest-focused mindset with a genuine desire to deliver excellent service, even before guests arrive
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
Reservations Team
Full Time
2
Years
Experience
£26734 / Year
Skills
attention to detail
time management
POS Managament
communication
organisational skills
Saint Annes Square 20 Talbot Street, Belfast, Northern Ireland BT1 2LD, United Kingdom