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Reception Supervisor
Wotton House
Reception Supervisor
Wotton House
Full Time
1
Year
Experience
To be discussed
Full Time
1
Year
Experience
To be discussed
Skills
customer service
Fluent in English
administration skills
Microsoft Office
Description
JOIN US
At Wotton House, we make every guest and team member feel part of our story – like anything is possible. Our space is your space, and we redefine what it means to offer bespoke experiences. Our experiences are crafted exclusively for you. We offer friendly, welcoming and authentic service that is personal to everyone, with little touches that make all guests and staff feel wanted. We make people feel special. They deserve to be here.
The answer is yes, what is the question? We are architects of innovation; a little bit quirky and eccentric with a can-do attitude that helps to craft different and inventive experiences for all our guests. Wotton House is steeped in history and natural wonder, and we want everyone who visits to explore our story and become part of it. Botanicals are in our fabric and everything we do reflects this. We are aware of our impact on the world around us, and our choices reflect this. We are proud to have a Green Key award, and we work closely with our local community and hyper local suppliers when we can. We are brave and we have a sense of humour – we are the flamingo in a flock of pigeons. Everything we do is Wonderfully Wotton.
OUR HOTEL
Wotton House is a countryside escape and a space to gather, meet, stay and dine; an experience in itself, steeped in history and natural wonder, bringing people together to create memories. We are architects of innovation with a make it happen attitude. Our space is your space, crafted exclusively for you.
It’s Wonderfully Wotton.
It’s Wonderfully Wotton
Wonderfully welcoming, wonderfully Wotton
Wonderfully whimsical, wonderfully Wotton
Oh, it’s just wonderfully Wotton!
The Wotton way – it’s wonderfully Wotton
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A RECEPTION SUPERVISOR AT OUR HOTEL
- Supervising the day-to-day operations of the front desk to ensure a smooth and professional guest experience
- Leading, training, and supporting the reception team to maintain high service standards
- Handling guest check-ins and check-outs efficiently and courteously
- Responding to guest enquiries, requests, and complaints in a timely and professional manner
- Assisting with staff scheduling and ensuring adequate cover across shifts
- Monitoring and maintaining booking systems, reservations, and room allocations
- Ensuring all front office procedures and standards are consistently followed
- Supporting with administrative duties, including reporting and record-keeping
- Liaising with housekeeping and other departments to coordinate guest services
- Acting as a point of escalation for complex guest issues and ensuring swift resolution
WHAT WE NEED FROM YOU
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
JOIN US
At Wotton House, we make every guest and team member feel part of our story – like anything is possible. Our space is your space, and we redefine what it means to offer bespoke experiences. Our experiences are crafted exclusively for you. We offer friendly, welcoming and authentic service that is personal to everyone, with little touches that make all guests and staff feel wanted. We make people feel special. They deserve to be here.
The answer is yes, what is the question? We are architects of innovation; a little bit quirky and eccentric with a can-do attitude that helps to craft different and inventive experiences for all our guests. Wotton House is steeped in history and natural wonder, and we want everyone who visits to explore our story and become part of it. Botanicals are in our fabric and everything we do reflects this. We are aware of our impact on the world around us, and our choices reflect this. We are proud to have a Green Key award, and we work closely with our local community and hyper local suppliers when we can. We are brave and we have a sense of humour – we are the flamingo in a flock of pigeons. Everything we do is Wonderfully Wotton.
OUR HOTEL
Wotton House is a countryside escape and a space to gather, meet, stay and dine; an experience in itself, steeped in history and natural wonder, bringing people together to create memories. We are architects of innovation with a make it happen attitude. Our space is your space, crafted exclusively for you.
It’s Wonderfully Wotton.
It’s Wonderfully Wotton
Wonderfully welcoming, wonderfully Wotton
Wonderfully whimsical, wonderfully Wotton
Oh, it’s just wonderfully Wotton!
The Wotton way – it’s wonderfully Wotton
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A RECEPTION SUPERVISOR AT OUR HOTEL
- Supervising the day-to-day operations of the front desk to ensure a smooth and professional guest experience
- Leading, training, and supporting the reception team to maintain high service standards
- Handling guest check-ins and check-outs efficiently and courteously
- Responding to guest enquiries, requests, and complaints in a timely and professional manner
- Assisting with staff scheduling and ensuring adequate cover across shifts
- Monitoring and maintaining booking systems, reservations, and room allocations
- Ensuring all front office procedures and standards are consistently followed
- Supporting with administrative duties, including reporting and record-keeping
- Liaising with housekeeping and other departments to coordinate guest services
- Acting as a point of escalation for complex guest issues and ensuring swift resolution
WHAT WE NEED FROM YOU
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
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Reception Supervisor
Full Time
1
Year
Experience
To be discussed
Skills
customer service
Fluent in English
administration skills
Microsoft Office
Guildford Road, Dorking, England RH5 6HS, United Kingdom