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Assistant Night Manager
The Imperial Hotel Blackpool
Assistant Night Manager
The Imperial Hotel Blackpool
Full Time
2
Years
Experience
To be discussed
Assistant Night Manager
The Imperial Hotel Blackpool
Full Time
2
Years
Experience
To be discussed
Skills
nights
Description
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF AN ASSISTANT NIGHT MANAGER AT THE IMPERIAL HOTEL
What you'll be doing...
Oversee all front office operations during the night shift.
Supervise and support night staff across departments.
Handle guest check-ins, check-outs, and room assignments.
Respond promptly to guest inquiries, complaints, and special requests.
Ensure excellent customer service and guest satisfaction.
Conduct the nightly audit and reconcile daily financial transactions.
Prepare and distribute night reports for management review.
Verify cash floats, credit card charges, and resolve discrepancies.
Monitor hotel safety and security systems throughout the night.
Conduct property inspections to ensure cleanliness and order.
Coordinate with housekeeping and maintenance to address overnight issues.
Handle emergency situations following hotel procedures.
Maintain accurate records of occupancy, revenue, and incidents.
Communicate effectively with the morning shift for smooth handovers.
Enforce company policies, procedures, and staff grooming standards.
Train and guide new or junior night shift employees.
Ensure guest and staff safety at all times.
Report any maintenance, security, or operational concerns to management.
WHAT WE NEED FROM YOU
- A natural night owl who’s comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
- Good with numbers and detail-oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
- Experienced in Opera PMS, confidently managing check-ins, check-outs, reservations, and night audits
- Strong leadership and decision-making abilities during overnight operations
- Maintains a safe and secure environment for guests and staff throughout the night
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF AN ASSISTANT NIGHT MANAGER AT THE IMPERIAL HOTEL
What you'll be doing...
Oversee all front office operations during the night shift.
Supervise and support night staff across departments.
Handle guest check-ins, check-outs, and room assignments.
Respond promptly to guest inquiries, complaints, and special requests.
Ensure excellent customer service and guest satisfaction.
Conduct the nightly audit and reconcile daily financial transactions.
Prepare and distribute night reports for management review.
Verify cash floats, credit card charges, and resolve discrepancies.
Monitor hotel safety and security systems throughout the night.
Conduct property inspections to ensure cleanliness and order.
Coordinate with housekeeping and maintenance to address overnight issues.
Handle emergency situations following hotel procedures.
Maintain accurate records of occupancy, revenue, and incidents.
Communicate effectively with the morning shift for smooth handovers.
Enforce company policies, procedures, and staff grooming standards.
Train and guide new or junior night shift employees.
Ensure guest and staff safety at all times.
Report any maintenance, security, or operational concerns to management.
WHAT WE NEED FROM YOU
- A natural night owl who’s comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
- Good with numbers and detail-oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
- Experienced in Opera PMS, confidently managing check-ins, check-outs, reservations, and night audits
- Strong leadership and decision-making abilities during overnight operations
- Maintains a safe and secure environment for guests and staff throughout the night
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
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Assistant Night Manager
Full Time
2
Years
Experience
To be discussed
Skills
nights
North Promenade, Blackpool, England FY1 2HB, United Kingdom