JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.

Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us! 

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday  
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship 
• 30% F&B discount at RBH hotels 
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
• Flexible working arrangements
• Wagestream - choose how and when you get paid 
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round 
• Free meals on duty saving you over £1000 per year

And much much more! 

AS A MAINTENANCE SUPERVISOR AT OUR HOTEL YOU WILL

• Oversee daily maintenance operations, including HVAC, plumbing, electrical, painting, carpentry, and general repairs.
• Collaborate with Housekeeping, Front office, and other departments to perform hands on maintenance tasks as needed to resolve maintenance issues efficiently.
• Conduct regular checks and inspections of hotel property, systems, and equipment to ensure proper functioning and compliance.
• Ensure all work complies with brand standards and health and safety regulations.
• To ensure that the planned preventative maintenance programme is adhered to, and the tasks completed in a timely manner.
• Assign, track, and follow up on work orders to ensure timely completion.
• Assist in scheduling, training, and supervising maintenance team members. 
• Supervising the team to comply with the safety regulations in order to create a safe environment for guests and colleagues.
• Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
• Ordering tools and supplies in a timely and efficient manner to minimise waste and to pick eco-friendly alternatives.
• To liaise with contractors when they are onsite, ensuring that they adhere to the Company’s Health and Safety policy, Safe Systems of Work, complete tasks which they have been called to do and sign off worksheets to confirm completion of contractors’ work.
• Conduct lift emergency release procedures as required.
• Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise.
• Assist with budget control, inventory, and purchasing of maintenance supplies.
• Respond to guest service requests and emergencies promptly and professionally.
• Enforcing policies and procedures which ensure effective operation of pool facilities.
• All pool operation, pool maintenance (including daily chemical analysis/testing, cleaning, filter backwashing.
• Ensure the function of all pool plant. 
• To update the EHH on stock levels and requirements to resolve issues. 
• To attend weekly walkthroughs with the EHH, General Manager or Deputy Manager assessing areas of concern.
• To put into place the rolling refurbishment plan within the hotel, ensuring the areas are completed according to the time given.
• Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.

QUALITIES YOU CAN BRING TO THE TEAM

• Advanced knowledge of building management
• Previous experience in Plumbing and electric
• Pool management skills (desirable but not essential, training available)
• Good communication skills
• Committed to delivering a high level of customer service
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own
• Previous experience in a supervisory role

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.

Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us! 

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday  
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship 
• 30% F&B discount at RBH hotels 
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
• Flexible working arrangements
• Wagestream - choose how and when you get paid 
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round 
• Free meals on duty saving you over £1000 per year

And much much more! 

AS A MAINTENANCE SUPERVISOR AT OUR HOTEL YOU WILL

• Oversee daily maintenance operations, including HVAC, plumbing, electrical, painting, carpentry, and general repairs.
• Collaborate with Housekeeping, Front office, and other departments to perform hands on maintenance tasks as needed to resolve maintenance issues efficiently.
• Conduct regular checks and inspections of hotel property, systems, and equipment to ensure proper functioning and compliance.
• Ensure all work complies with brand standards and health and safety regulations.
• To ensure that the planned preventative maintenance programme is adhered to, and the tasks completed in a timely manner.
• Assign, track, and follow up on work orders to ensure timely completion.
• Assist in scheduling, training, and supervising maintenance team members. 
• Supervising the team to comply with the safety regulations in order to create a safe environment for guests and colleagues.
• Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
• Ordering tools and supplies in a timely and efficient manner to minimise waste and to pick eco-friendly alternatives.
• To liaise with contractors when they are onsite, ensuring that they adhere to the Company’s Health and Safety policy, Safe Systems of Work, complete tasks which they have been called to do and sign off worksheets to confirm completion of contractors’ work.
• Conduct lift emergency release procedures as required.
• Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise.
• Assist with budget control, inventory, and purchasing of maintenance supplies.
• Respond to guest service requests and emergencies promptly and professionally.
• Enforcing policies and procedures which ensure effective operation of pool facilities.
• All pool operation, pool maintenance (including daily chemical analysis/testing, cleaning, filter backwashing.
• Ensure the function of all pool plant. 
• To update the EHH on stock levels and requirements to resolve issues. 
• To attend weekly walkthroughs with the EHH, General Manager or Deputy Manager assessing areas of concern.
• To put into place the rolling refurbishment plan within the hotel, ensuring the areas are completed according to the time given.
• Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.

QUALITIES YOU CAN BRING TO THE TEAM

• Advanced knowledge of building management
• Previous experience in Plumbing and electric
• Pool management skills (desirable but not essential, training available)
• Good communication skills
• Committed to delivering a high level of customer service
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own
• Previous experience in a supervisory role

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com