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Night Receptionist
The Gantry Hotel London
Night Receptionist
The Gantry Hotel London
Full Time
2 Years Experience
Coins Icon £26330 / Year
Night Receptionist
The Gantry Hotel London
Full Time
2 Years Experience
Coins Icon £26330 / Year
Skills
customer service
Fluent in English
Get directions
{{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
Description

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

SUMMARY

We are looking for a friendly and professional Night Receptionist to join our hotel team. This role covers the late afternoon to evening shift and involves welcoming guests, handling check-ins and check-outs, managing reservations, and providing exceptional customer service.


OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional days leave for your birthday 
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship 
  • 30% F&B discount at RBH hotels 
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid 
  • Life Insurance 
  • Employee Assistance Programme 
  • Bi-monthly employee (£400 net) & Employee of the year (£1500 net)
  • Social and wellness events and activities all year round 
  • Free meals on duty saving you over £1000 per year

And much much more! 

What you'll be doing...

  • Balance and reconcile daily financial transactions, including room revenue, food and beverage sales, and other charges
  • Prepare end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies
  • Check in late arrivals, assist guests with any inquiries, and provide overnight front desk support, ensuring a seamless guest experience
  • Conduct regular security checks throughout the hotel premises to ensure guest and property safety
  • Collaborate with the front office and accounting teams to address any issues identified during the night audit
  • Maintain clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded
  • Handle any emergency situations overnight, acting as the point of contact and coordinating with necessary departments


    • WHAT WE NEED FROM YOU

    • Previous experience in hospitality or finance roles, with an understanding of accounting principles
    • Strong attention to detail and accuracy, particularly in financial reconciliation
    • Good communication skills and the ability to handle guest enquiries professionally
    • Basic IT skills and familiarity with property management systems (PMS)
    • Flexibility to work night shifts and the ability to remain focused and productive


    EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com



    JOIN US 

    At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

    SUMMARY

    We are looking for a friendly and professional Night Receptionist to join our hotel team. This role covers the late afternoon to evening shift and involves welcoming guests, handling check-ins and check-outs, managing reservations, and providing exceptional customer service.


    OUR BENEFITS 

    You will have access to a benefits package we believe truly works for our people

    • Discounted hotel room rates for you and your friends & family
    • An additional days leave for your birthday 
    • Enhanced Maternity, adoption & shared parental leave
    • Course Sponsorship 
    • 30% F&B discount at RBH hotels 
    • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
    • Flexible working arrangements
    • Wagestream - choose how and when you get paid 
    • Life Insurance 
    • Employee Assistance Programme 
    • Bi-monthly employee (£400 net) & Employee of the year (£1500 net)
    • Social and wellness events and activities all year round 
    • Free meals on duty saving you over £1000 per year

    And much much more! 

    What you'll be doing...

  • Balance and reconcile daily financial transactions, including room revenue, food and beverage sales, and other charges
  • Prepare end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies
  • Check in late arrivals, assist guests with any inquiries, and provide overnight front desk support, ensuring a seamless guest experience
  • Conduct regular security checks throughout the hotel premises to ensure guest and property safety
  • Collaborate with the front office and accounting teams to address any issues identified during the night audit
  • Maintain clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded
  • Handle any emergency situations overnight, acting as the point of contact and coordinating with necessary departments


    • WHAT WE NEED FROM YOU

    • Previous experience in hospitality or finance roles, with an understanding of accounting principles
    • Strong attention to detail and accuracy, particularly in financial reconciliation
    • Good communication skills and the ability to handle guest enquiries professionally
    • Basic IT skills and familiarity with property management systems (PMS)
    • Flexibility to work night shifts and the ability to remain focused and productive


    EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com



    Night Receptionist
    Full Time
    2 Years Experience
    Coins Icon £26330 / Year
    Skills
    customer service
    Fluent in English
    {{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
    De Coubertin Street, London, England E20 1DB, United Kingdom
    Get directions