Employee Records

This website uses cookies to ensure you get the best experience.

Our Cookie Policy
{{'Back to all jobs' | translate}} {{'Back' | translate}}
Back to Hospitality Unite Jobs
Accessibility Icon Accessibility
Guest Service Assistant
Aloft Aberdeen- TECA
Guest Service Assistant
Aloft Aberdeen- TECA
Part Time
Full Time
Coins Icon To be discussed
Guest Service Assistant
Aloft Aberdeen- TECA
Part Time
Full Time
Coins Icon To be discussed
Skills
customer service
Fluent in English
Get directions
{{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
Description

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

Your new role of Guest Service Assistant  will see you working in the Aloft Aberdeen on the site of The Event Complex Aberdeen (TECA). 

The 150-bedroom Aloft Hotel on the site of the Aberdeen Exhibition and Conference Centre.  Designed by architects Cooper Cromar, with interiors by Twenty2Degrees, the Aloft Hotel is the first of its kind in Scotland and features a WXYZ bar, RE:MIX lounge and gym.

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional day's leave for your birthday 
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship 
  • 30% F&B discount at RBH hotels 
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid 
  • Life Insurance 
  • Employee Assistance Programme 
  • Social and wellness events and activities all year round 
  • Free meals on duty saving you over £1000 per year

And much much more! 

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL 

What you'll be doing...

  • Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
  • Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
  • Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
  • Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
  • Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
  • Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
  • Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
  • Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

    •  

    WHAT WE NEED FROM YOU

  • A welcoming personality who loves connecting with people and making their day brighter.
  • Strong communication skills, comfortable chatting with guests and coordinating with team members.
  • Sharp attention to detail, especially when it comes to handling guest needs and reservations.
  • A problem-solver who can think on their feet, handling any situation with a positive attitude.
  • Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
  • High energy and adaptability, thriving in a fast-paced environment where no two days are the same.


    • EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

     

    JOIN US 

    At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

    OUR HOTEL 

    Your new role of Guest Service Assistant  will see you working in the Aloft Aberdeen on the site of The Event Complex Aberdeen (TECA). 

    The 150-bedroom Aloft Hotel on the site of the Aberdeen Exhibition and Conference Centre.  Designed by architects Cooper Cromar, with interiors by Twenty2Degrees, the Aloft Hotel is the first of its kind in Scotland and features a WXYZ bar, RE:MIX lounge and gym.

    OUR BENEFITS 

    You will have access to a benefits package we believe truly works for our people

    • Discounted hotel room rates for you and your friends & family
    • An additional day's leave for your birthday 
    • Enhanced Maternity, adoption & shared parental leave
    • Course Sponsorship 
    • 30% F&B discount at RBH hotels 
    • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
    • Flexible working arrangements
    • Wagestream - choose how and when you get paid 
    • Life Insurance 
    • Employee Assistance Programme 
    • Social and wellness events and activities all year round 
    • Free meals on duty saving you over £1000 per year

    And much much more! 

    A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL 

    What you'll be doing...

  • Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
  • Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
  • Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
  • Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
  • Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
  • Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
  • Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
  • Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

    •  

    WHAT WE NEED FROM YOU

  • A welcoming personality who loves connecting with people and making their day brighter.
  • Strong communication skills, comfortable chatting with guests and coordinating with team members.
  • Sharp attention to detail, especially when it comes to handling guest needs and reservations.
  • A problem-solver who can think on their feet, handling any situation with a positive attitude.
  • Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
  • High energy and adaptability, thriving in a fast-paced environment where no two days are the same.


    • EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

     

    Guest Service Assistant
    Part Time
    Full Time
    Coins Icon To be discussed
    Skills
    customer service
    Fluent in English
    {{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
    Gough Burn Crescent, Aberdeen, AB21 9FY, United Kingdom
    Get directions