F&B Operations Manager – HAZEL RESTAURANT & THE COLLECTOR’S HALL at AC Hotel by Marriott Glasgow

The F&B Operations Manager at AC Hotel by Marriott Glasgow, will oversee the performance, standards, and commercial success of Hazel Restaurant and The Collector’s Hall – two unique venues operating under one roof yet offering very different guest journeys. 

ABOUT THE ROLE:  F&B Operations Manager 

Reporting to the Hotel Manager, the F&B Operations Manager is responsible for the overall operational leadership of food & beverage across both venues. You will provide direction, coaching, and support to the Hazel Restaurant F&B Manager and the Events Manager for The Collector’s Hall, ensuring consistency, profitability, and exceptional guest experiences across all services.

This is a highly visible, hands-on leadership role, balancing strategic oversight with a strong presence on the floor.

KEY RESPONSIBILITIES

Operational Leadership

• Oversee the day-to-day F&B operations across Hazel Restaurant and The Collector’s Hall
• Ensure consistently high standards of service, quality, and presentation across both venues
• Maintain a strong floor presence during key services and events
• Ensure all brand, health & safety, and licensing standards are fully met

People Management

• Support Managers with training & development of all team members within Hazel & Collectors Hall 
• Support managers with recruitment, performance management, and succession planning
• Foster a positive, engaged, and high-performing team culture
• Set clear expectations and hold teams accountable to service excellence

Commercial & Financial Performance

• Drive revenue growth, cost control, and profitability across all F&B streams
• Monitor payroll, margins, stock control, and forecasting
• Support menu development, pricing strategies, and event offerings in collaboration with the kitchen and sales teams
•  Analyse performance data and implement continuous improvements

Guest Experience

• Ensure every guest interaction reflects warm, confident, and professional hospitality
• Actively manage guest feedback, complaints, and service recovery
• Continuously seek ways to enhance the guest journey across restaurant and events

Collaboration & Communication

•  Work closely with the Sales, Kitchen, Hotel Operations, and Senior Leadership teams
• Ensure seamless communication between departments for events, groups, and peak trading periods
• Support pre-event planning and key client meetings where required

WHAT WE’RE LOOKING FOR

We hire for attitude and potential, supported by experience. Ideally, you’ll bring:

• Proven experience in a senior F&B leadership role within a hotel, restaurant group, or events-led venue
• Strong experience managing managers and leading multi-outlet operations
• A passion for food, drink, and delivering standout guest experiences
• Excellent commercial awareness and financial acumen
• Calm, confident leadership style with the ability to inspire and motivate
• Strong organisational skills and the ability to prioritise in a fast-paced environment
• A hands-on approach with strategic thinking
• Eligible to work in the UK

WHAT WE OFFER

• Marriott Bonvoy discounts on hotel stays for you, family, and friends.
• Birthday leave – enjoy an extra day off on your special day.
• Free meals on duty – saving you over £1,000 per year.
• Discounts on high street brands, cinemas, supermarkets, and more.
• Team social events and a supportive, dynamic team culture.
• Clear career progression and development opportunities through RBH Hospitality Management.
• Access to the Employee Assistance Programme for wellness and counselling support.

WHY JOIN US?

You’ll be joining a hotel where design, food, culture, and events intersect, and where your leadership will have real influence. With RBH Hospitality Management ranked among the Top 30 Best Places to Work in Hospitality, this is a chance to grow your career while shaping two of Glasgow’s most exciting hospitality destinations.  

EQUAL OPPORTUNITIES

RBH Hospitality Management is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels respected and valued. If you require reasonable adjustments at any stage of the recruitment process, please email: careers@rbhmanagement.com

F&B Operations Manager – HAZEL RESTAURANT & THE COLLECTOR’S HALL at AC Hotel by Marriott Glasgow

The F&B Operations Manager at AC Hotel by Marriott Glasgow, will oversee the performance, standards, and commercial success of Hazel Restaurant and The Collector’s Hall – two unique venues operating under one roof yet offering very different guest journeys. 

ABOUT THE ROLE:  F&B Operations Manager 

Reporting to the Hotel Manager, the F&B Operations Manager is responsible for the overall operational leadership of food & beverage across both venues. You will provide direction, coaching, and support to the Hazel Restaurant F&B Manager and the Events Manager for The Collector’s Hall, ensuring consistency, profitability, and exceptional guest experiences across all services.

This is a highly visible, hands-on leadership role, balancing strategic oversight with a strong presence on the floor.

KEY RESPONSIBILITIES

Operational Leadership

• Oversee the day-to-day F&B operations across Hazel Restaurant and The Collector’s Hall
• Ensure consistently high standards of service, quality, and presentation across both venues
• Maintain a strong floor presence during key services and events
• Ensure all brand, health & safety, and licensing standards are fully met

People Management

• Support Managers with training & development of all team members within Hazel & Collectors Hall 
• Support managers with recruitment, performance management, and succession planning
• Foster a positive, engaged, and high-performing team culture
• Set clear expectations and hold teams accountable to service excellence

Commercial & Financial Performance

• Drive revenue growth, cost control, and profitability across all F&B streams
• Monitor payroll, margins, stock control, and forecasting
• Support menu development, pricing strategies, and event offerings in collaboration with the kitchen and sales teams
•  Analyse performance data and implement continuous improvements

Guest Experience

• Ensure every guest interaction reflects warm, confident, and professional hospitality
• Actively manage guest feedback, complaints, and service recovery
• Continuously seek ways to enhance the guest journey across restaurant and events

Collaboration & Communication

•  Work closely with the Sales, Kitchen, Hotel Operations, and Senior Leadership teams
• Ensure seamless communication between departments for events, groups, and peak trading periods
• Support pre-event planning and key client meetings where required

WHAT WE’RE LOOKING FOR

We hire for attitude and potential, supported by experience. Ideally, you’ll bring:

• Proven experience in a senior F&B leadership role within a hotel, restaurant group, or events-led venue
• Strong experience managing managers and leading multi-outlet operations
• A passion for food, drink, and delivering standout guest experiences
• Excellent commercial awareness and financial acumen
• Calm, confident leadership style with the ability to inspire and motivate
• Strong organisational skills and the ability to prioritise in a fast-paced environment
• A hands-on approach with strategic thinking
• Eligible to work in the UK

WHAT WE OFFER

• Marriott Bonvoy discounts on hotel stays for you, family, and friends.
• Birthday leave – enjoy an extra day off on your special day.
• Free meals on duty – saving you over £1,000 per year.
• Discounts on high street brands, cinemas, supermarkets, and more.
• Team social events and a supportive, dynamic team culture.
• Clear career progression and development opportunities through RBH Hospitality Management.
• Access to the Employee Assistance Programme for wellness and counselling support.

WHY JOIN US?

You’ll be joining a hotel where design, food, culture, and events intersect, and where your leadership will have real influence. With RBH Hospitality Management ranked among the Top 30 Best Places to Work in Hospitality, this is a chance to grow your career while shaping two of Glasgow’s most exciting hospitality destinations.  

EQUAL OPPORTUNITIES

RBH Hospitality Management is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels respected and valued. If you require reasonable adjustments at any stage of the recruitment process, please email: careers@rbhmanagement.com