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Night Manager
The Crown Hotel
Night Manager
The Crown Hotel
Full Time
1 Year Experience
Coins Icon £26000 - £30000 / Year
Night Manager
The Crown Hotel
Full Time
1 Year Experience
Coins Icon £26000 - £30000 / Year
Skills
hospitality
reception
night work
management
Get directions
{{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
Description

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey...  

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional day's leave for your birthday 
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship 
  • 30% F&B discount at RBH hotels 
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid 
  • Life Insurance 
  • Employee Assistance Programme 
  • Social and wellness events and activities all year round 
  • Free meals on duty saving you over £1000 per year

And much much more! 

A DAY IN THE LIFE OF NIGHT MANAGER  AT  OUR HOTEL

  • You will be the night time guardian of the hotel, overseeing all elements of the operation overnight. You will be responsible for ensuring the safety and enjoyment of our guests while setting the teams up for success the following day through overnight reporting and preparations.
  • Ensuring the health and safety of all departments and guests overnight, including implementing and enforcing safety protocols and emergency procedures. 
  • Ensuring all service standards are followed, maintaining the highest level of service excellence throughout the night shift. 
  • Overseeing the guest experience overnight and ensuring all guests receive a consistently high calibre of service, handling any guest concerns or issues promptly and effectively. 
  • Setting the whole team up for success through attention to detail, clear communication, and initiative, providing guidance and support to all departments during the night shift. 
  • Training, nurturing, and inspiring the team, specifically managing the performance of the night shift by conducting regular training sessions, providing constructive feedback, and fostering a positive and motivated work environment. 
  • Implementing effective communication channels to ensure seamless information flow between the night shift and other departments, promoting teamwork and collaboration. 
  • Collaborating with the Front Office Manager and other relevant stakeholders to develop and implement standard operating procedures and guidelines for the night shift operations. 
  • Conducting regular audits and inspections to monitor compliance with operational standards, identifying areas for improvement, and implementing corrective measures as needed. 
  • Managing resources efficiently, including staffing levels, inventory, and supplies, to optimise operational efficiency and cost-effectiveness. 
  • Handling any escalated issues or complaints during the night shift, providing effective solutions and ensuring guest satisfaction. 
  • Maintaining accurate records and reports related to night shift operations, including incident reports, guest feedback, and financial transactions. 
  • Continuously evaluating and improving processes and procedures to streamline operations, increase productivity, and enhance the overall efficiency of the night shift. 


    • WHAT WE NEED FROM YOU

  • Excellent customer service skills 
  • Highly organised with the ability to work independently. 
  • You drive a high performance culture, setting clear expectations, empowering your team and holding them accountable 
  • You are a great role model, inspiring your team to strive for excellence. 
  • You create a positive and open culture, you show appreciation for others. 
  • You are able to execute a plan through the team, and are proactive in taking ownership to progress our strategic plans. 
  • You manage change effectively with your team. 
  • You are able to work under pressure in a fast paced environment and confident in making important decisions 
  • Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.


    • EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .


    JOIN US 

    At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey...  

    OUR BENEFITS 

    You will have access to a benefits package we believe truly works for our people

    • Discounted hotel room rates for you and your friends & family
    • An additional day's leave for your birthday 
    • Enhanced Maternity, adoption & shared parental leave
    • Course Sponsorship 
    • 30% F&B discount at RBH hotels 
    • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
    • Flexible working arrangements
    • Wagestream - choose how and when you get paid 
    • Life Insurance 
    • Employee Assistance Programme 
    • Social and wellness events and activities all year round 
    • Free meals on duty saving you over £1000 per year

    And much much more! 

    A DAY IN THE LIFE OF NIGHT MANAGER  AT  OUR HOTEL

  • You will be the night time guardian of the hotel, overseeing all elements of the operation overnight. You will be responsible for ensuring the safety and enjoyment of our guests while setting the teams up for success the following day through overnight reporting and preparations.
  • Ensuring the health and safety of all departments and guests overnight, including implementing and enforcing safety protocols and emergency procedures. 
  • Ensuring all service standards are followed, maintaining the highest level of service excellence throughout the night shift. 
  • Overseeing the guest experience overnight and ensuring all guests receive a consistently high calibre of service, handling any guest concerns or issues promptly and effectively. 
  • Setting the whole team up for success through attention to detail, clear communication, and initiative, providing guidance and support to all departments during the night shift. 
  • Training, nurturing, and inspiring the team, specifically managing the performance of the night shift by conducting regular training sessions, providing constructive feedback, and fostering a positive and motivated work environment. 
  • Implementing effective communication channels to ensure seamless information flow between the night shift and other departments, promoting teamwork and collaboration. 
  • Collaborating with the Front Office Manager and other relevant stakeholders to develop and implement standard operating procedures and guidelines for the night shift operations. 
  • Conducting regular audits and inspections to monitor compliance with operational standards, identifying areas for improvement, and implementing corrective measures as needed. 
  • Managing resources efficiently, including staffing levels, inventory, and supplies, to optimise operational efficiency and cost-effectiveness. 
  • Handling any escalated issues or complaints during the night shift, providing effective solutions and ensuring guest satisfaction. 
  • Maintaining accurate records and reports related to night shift operations, including incident reports, guest feedback, and financial transactions. 
  • Continuously evaluating and improving processes and procedures to streamline operations, increase productivity, and enhance the overall efficiency of the night shift. 


    • WHAT WE NEED FROM YOU

  • Excellent customer service skills 
  • Highly organised with the ability to work independently. 
  • You drive a high performance culture, setting clear expectations, empowering your team and holding them accountable 
  • You are a great role model, inspiring your team to strive for excellence. 
  • You create a positive and open culture, you show appreciation for others. 
  • You are able to execute a plan through the team, and are proactive in taking ownership to progress our strategic plans. 
  • You manage change effectively with your team. 
  • You are able to work under pressure in a fast paced environment and confident in making important decisions 
  • Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.


    • EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .


    Night Manager
    Full Time
    1 Year Experience
    Coins Icon £26000 - £30000 / Year
    Skills
    hospitality
    reception
    night work
    management
    {{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
    Crown Place, Harrogate, England HG1 2RZ, United Kingdom
    Get directions