Description

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

Branch: The Corner Hotel London City

Location: New Trendy Lifestyle Hotel in East London, London (East)

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: 40 hours per week -varied shifts.

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday 
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship 
• 30% F&B discount at RBH hotels 
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
• Flexible working arrangements
• Wagestream - choose how and when you get paid 
• Life Insurance 
• Employee Assistance Programme 
• Social and wellness events and activities all year round 
• Free meals on duty saving you over £1000 per year

And much more! 

A DAY IN THE LIFE OF A GROUP AND RESERVATION COORDINATOR AT OUR HOTEL 

What you'll be doing..

This role focusses on Hotel Group and Reservations Coordinator and you will be expanding your skillset to be apt at listening, efficiently recording and adapting to the changing requirements and needs of a vast array of clientele ranging from groups, agents, individuals, families, corporate businesses, bridal parties, VIPs, OTA’s, 3rd party channels and stakeholders. 

• To ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
• To accurately input all enquiries into Sales and Catering system
• To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require
• To actively work as part of a team to achieve the department objectives and budget
• To actively consider prevention, recovery and investigation of any complaints
• Ensuring payment is made by your customers prior to check-in date
• To liaise with clients to ensure that accurate details for each event & reservation are obtained
• To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
• To establish client requirements and identifying how the hotel can facilitate their needs
• To respond to all M&E enquiries in-line with company standard

This role is contracted to 40 hours per week -varied shifts. 

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

• A positive can-do attitude and welcoming demeanour.  To speak with all guests, agents and 3rd parties in a polite, cheerful, hospitable and efficient manner, adhering to brand standards and required timeframes.

• To actively work towards the maximisation of the hotel sales and profitability through familiarisation with and to publicise all services, room types, event capacity and adaptability, facilities and hotel promotions offered by the hotel.

• To be able to present and showcase the hotel to potential clients during meetings and facility tours.

• Strong attention to minute details, demonstrating consistency in delivering accurate information/particulars and clear communication.  High degrees of accuracy in verbal and written communication are pivotal to the success of each booking and are vital in drawing up contracts and function sheets that mirror the guest requirements.

• Analytical and presentation skills.  Maintaining statistic and analysis reports, client details, notes, profiles and company records.

• Adhering to advance purchase and deposit payment requirements in addition to ensuring that the daily banking balances.  Ensuring all required routes are followed and payments are posted on all systems correctly.

• To have excellent teamwork and verbal and written communication skills, establishing strong relationships over all mediums inclusive of telephone, email, booking systems and in person meetings.

• 1-year current reservation experience, in a fast-paced hotel reservations department

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

Description

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

Branch: The Corner Hotel London City

Location: New Trendy Lifestyle Hotel in East London, London (East)

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: 40 hours per week -varied shifts.

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday 
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship 
• 30% F&B discount at RBH hotels 
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
• Flexible working arrangements
• Wagestream - choose how and when you get paid 
• Life Insurance 
• Employee Assistance Programme 
• Social and wellness events and activities all year round 
• Free meals on duty saving you over £1000 per year

And much more! 

A DAY IN THE LIFE OF A GROUP AND RESERVATION COORDINATOR AT OUR HOTEL 

What you'll be doing..

This role focusses on Hotel Group and Reservations Coordinator and you will be expanding your skillset to be apt at listening, efficiently recording and adapting to the changing requirements and needs of a vast array of clientele ranging from groups, agents, individuals, families, corporate businesses, bridal parties, VIPs, OTA’s, 3rd party channels and stakeholders. 

• To ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
• To accurately input all enquiries into Sales and Catering system
• To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require
• To actively work as part of a team to achieve the department objectives and budget
• To actively consider prevention, recovery and investigation of any complaints
• Ensuring payment is made by your customers prior to check-in date
• To liaise with clients to ensure that accurate details for each event & reservation are obtained
• To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
• To establish client requirements and identifying how the hotel can facilitate their needs
• To respond to all M&E enquiries in-line with company standard

This role is contracted to 40 hours per week -varied shifts. 

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

• A positive can-do attitude and welcoming demeanour.  To speak with all guests, agents and 3rd parties in a polite, cheerful, hospitable and efficient manner, adhering to brand standards and required timeframes.

• To actively work towards the maximisation of the hotel sales and profitability through familiarisation with and to publicise all services, room types, event capacity and adaptability, facilities and hotel promotions offered by the hotel.

• To be able to present and showcase the hotel to potential clients during meetings and facility tours.

• Strong attention to minute details, demonstrating consistency in delivering accurate information/particulars and clear communication.  High degrees of accuracy in verbal and written communication are pivotal to the success of each booking and are vital in drawing up contracts and function sheets that mirror the guest requirements.

• Analytical and presentation skills.  Maintaining statistic and analysis reports, client details, notes, profiles and company records.

• Adhering to advance purchase and deposit payment requirements in addition to ensuring that the daily banking balances.  Ensuring all required routes are followed and payments are posted on all systems correctly.

• To have excellent teamwork and verbal and written communication skills, establishing strong relationships over all mediums inclusive of telephone, email, booking systems and in person meetings.

• 1-year current reservation experience, in a fast-paced hotel reservations department

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.