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Guest Service Assistant
Aloft Liverpool
Guest Service Assistant
Aloft Liverpool
Part Time
Casual
2 Years Experience
Coins Icon Minimum Wage
Aloft Liverpool Brand Cover
Aloft Liverpool Brand Cover
Guest Service Assistant
Aloft Liverpool
Part Time
Casual
2 Years Experience
Coins Icon Minimum Wage
Skills
customer service
Fluent in English
Get directions
{{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
Description

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

Enterprise description test 

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional day's leave for your birthday 
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship 
  • 30% F&B discount at RBH hotels 
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid 
  • Life Insurance 
  • Employee Assistance Programme 
  • Social and wellness events and activities all year round 
  • Free meals on duty saving you over £1000 per year

And much much more! 

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL 

What you'll be doing...

  • Be the friendly face that welcomes guests, making their first impression unforgettable from check-in  to serving a drink behind the bar  with an enjoyable breakfast experience to check-out.

    Handle check-ins, check-outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink.

    Be the go-to person for guest questions whether it’s the best brunch spots nearby or directions to local attractions.

    Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay at Aloft.

    Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping  service a meeting or a wedding breakfast.

    Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation.

    Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor.

    Manage daily tasks  like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure.

  • Helping service and looking after conference guests from coffee and tea breaks to conference lunch.  

    • Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

    WHAT WE NEED FROM YOU

  • A welcoming personality who loves connecting with people and making their day brighter.
  • Strong communication skills, comfortable chatting with guests and coordinating with team members.
  • Sharp attention to detail, especially when it comes to handling guest needs and reservations.
  • A problem-solver who can think on their feet, handling any situation with a positive attitude.
  • Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
  • High energy and adaptability, thriving in a fast-paced environment where no two days are the same.


    • EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

     

    JOIN US 

    At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

    OUR HOTEL 

    Enterprise description test 

    OUR BENEFITS 

    You will have access to a benefits package we believe truly works for our people

    • Discounted hotel room rates for you and your friends & family
    • An additional day's leave for your birthday 
    • Enhanced Maternity, adoption & shared parental leave
    • Course Sponsorship 
    • 30% F&B discount at RBH hotels 
    • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
    • Flexible working arrangements
    • Wagestream - choose how and when you get paid 
    • Life Insurance 
    • Employee Assistance Programme 
    • Social and wellness events and activities all year round 
    • Free meals on duty saving you over £1000 per year

    And much much more! 

    A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL 

    What you'll be doing...

  • Be the friendly face that welcomes guests, making their first impression unforgettable from check-in  to serving a drink behind the bar  with an enjoyable breakfast experience to check-out.

    Handle check-ins, check-outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink.

    Be the go-to person for guest questions whether it’s the best brunch spots nearby or directions to local attractions.

    Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay at Aloft.

    Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping  service a meeting or a wedding breakfast.

    Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation.

    Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor.

    Manage daily tasks  like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure.

  • Helping service and looking after conference guests from coffee and tea breaks to conference lunch.  

    • Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

    WHAT WE NEED FROM YOU

  • A welcoming personality who loves connecting with people and making their day brighter.
  • Strong communication skills, comfortable chatting with guests and coordinating with team members.
  • Sharp attention to detail, especially when it comes to handling guest needs and reservations.
  • A problem-solver who can think on their feet, handling any situation with a positive attitude.
  • Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
  • High energy and adaptability, thriving in a fast-paced environment where no two days are the same.


    • EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

     

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    Aloft Liverpool Brand Cover
    Aloft Liverpool Brand Cover
    Guest Service Assistant
    Part Time
    Casual
    2 Years Experience
    Coins Icon Minimum Wage
    Skills
    customer service
    Fluent in English
    {{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
    1 North John Street, Liverpool, England L2 5QW, United Kingdom
    Get directions