·        Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish.

·        Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled.

·        Serve food and drinks with care, keeping presentation standards high and timing smooth.

·        Set up, clean, and reset tables and service areas, maintaining an inviting and well-organised dining space.

·        Prepare and serve a variety of beverages, including basic barista duties and refreshing non-alcoholic drinks.

·        Keep the dining area stocked by assisting with inventory and restocking supplies.

·        Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace.

·        Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation.

·        Be the friendly face that welcomes guests, making their first impression unforgettable as part of the guest journey from check-in to a found fair well on check-out.

·        Handle check-ins, check-outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink.

·        Be the go-to person for guest questions whether it’s the best brunch spots nearby or directions to local attractions or other services the hotel has to offer.

·        Process bookings and payments with precision across all the outlets on the ground floors, ensuring every detail is spot-on for a hassle-free stay at Aloft.

·        Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping service a meeting or being part of delivering a memorable wedding breakfast.

·        Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation.

·        Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor.

·        Manage daily tasks like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure.

·        Helping service and looking after conference guests from coffee and tea breaks to conference lunch.  

·        Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

·        To display a ‘Can-Do’ Attitude at all times.

·        To be fully conversant with all reception procedures and Marriott brand standards across the ground floor operation and following shift checklist guidelines

People

·        To maintain good working relationships with colleagues in the ground floor team and other departments across the hotel

·        To be fully aware of daily activities in the hotel

·        To be able to take a reservation in the absence of the Reservations team ensuring that all information is correctly recorded

·        To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied

·        To attend training when required

·        To complete all duties in GSA checklist with in your allocated area while on shift.

·        To constantly improve and develop product knowledge to maximise quality of service

·        To be able to be cross-train in other departments to develop individual potential

·        To comply with time keeping and attendance policies

·        To comply with the company grooming and uniform standards

Quality

·        To ensure that guests receive an exceptional level of service and will want to return

·        To ensure security procedures regarding guest valuables, departmental keys and float counts for car park tickets are strictly adhered to at all times.

·        Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses.

·        Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying.

·        Public area maintenance including replenishing of shop area and toilet supplies, as and when needed

·        Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings.

·        To comply with brand, hotel and company operating standards

·        To be fully conversant with the Hotel policy on:

§  Fire & Evacuation

§  Security procedures

§  Health & safety policy

Personnel & Training procedures

Profit

·        To Participate in guest activities that promote the hotel product and its services

·        To create and take advantage of sales opportunities in order to maximise hotel revenue

·        To be fully aware of the hotel facilities and promote them whenever possible

·        To answer telephones promptly and correctly to maximise business and minimise guest frustration

·        To be consistently aware of the hotel’s availability and sell rooms at the best possible rate

·        To remain focused on sales and standards

·        To maintain a high level of awareness of local competitors and trends

General

·        Comply with the company codes of conduct at all times

§  Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals

·        Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries

·        Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training

• Familiarise yourself with emergency and evacuation procedures
• Understand your responsibilities with regards to security patrols and data protection legislation
• Proactively pursue all practices in line with Company environmental and energy saving initiatives
• Have a flexible approach to the hours you are required to work to meet the needs of the business.
• Work across all departments and carry out various duties as required, inclusive of cooking, cleaning and housekeeping assistance.

Success Criteria

·        Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition

·        Display a positive attitude at all times

·        Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure

·        Meet targets on brand specific guest feedback surveys, guest recognition and loyalty enrollment

·        Minimal guest complaints to be received

·        Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish.

·        Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled.

·        Serve food and drinks with care, keeping presentation standards high and timing smooth.

·        Set up, clean, and reset tables and service areas, maintaining an inviting and well-organised dining space.

·        Prepare and serve a variety of beverages, including basic barista duties and refreshing non-alcoholic drinks.

·        Keep the dining area stocked by assisting with inventory and restocking supplies.

·        Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace.

·        Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation.

·        Be the friendly face that welcomes guests, making their first impression unforgettable as part of the guest journey from check-in to a found fair well on check-out.

·        Handle check-ins, check-outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink.

·        Be the go-to person for guest questions whether it’s the best brunch spots nearby or directions to local attractions or other services the hotel has to offer.

·        Process bookings and payments with precision across all the outlets on the ground floors, ensuring every detail is spot-on for a hassle-free stay at Aloft.

·        Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping service a meeting or being part of delivering a memorable wedding breakfast.

·        Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation.

·        Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor.

·        Manage daily tasks like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure.

·        Helping service and looking after conference guests from coffee and tea breaks to conference lunch.  

·        Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

·        To display a ‘Can-Do’ Attitude at all times.

·        To be fully conversant with all reception procedures and Marriott brand standards across the ground floor operation and following shift checklist guidelines

People

·        To maintain good working relationships with colleagues in the ground floor team and other departments across the hotel

·        To be fully aware of daily activities in the hotel

·        To be able to take a reservation in the absence of the Reservations team ensuring that all information is correctly recorded

·        To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied

·        To attend training when required

·        To complete all duties in GSA checklist with in your allocated area while on shift.

·        To constantly improve and develop product knowledge to maximise quality of service

·        To be able to be cross-train in other departments to develop individual potential

·        To comply with time keeping and attendance policies

·        To comply with the company grooming and uniform standards

Quality

·        To ensure that guests receive an exceptional level of service and will want to return

·        To ensure security procedures regarding guest valuables, departmental keys and float counts for car park tickets are strictly adhered to at all times.

·        Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses.

·        Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying.

·        Public area maintenance including replenishing of shop area and toilet supplies, as and when needed

·        Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings.

·        To comply with brand, hotel and company operating standards

·        To be fully conversant with the Hotel policy on:

§  Fire & Evacuation

§  Security procedures

§  Health & safety policy

Personnel & Training procedures

Profit

·        To Participate in guest activities that promote the hotel product and its services

·        To create and take advantage of sales opportunities in order to maximise hotel revenue

·        To be fully aware of the hotel facilities and promote them whenever possible

·        To answer telephones promptly and correctly to maximise business and minimise guest frustration

·        To be consistently aware of the hotel’s availability and sell rooms at the best possible rate

·        To remain focused on sales and standards

·        To maintain a high level of awareness of local competitors and trends

General

·        Comply with the company codes of conduct at all times

§  Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals

·        Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries

·        Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training

• Familiarise yourself with emergency and evacuation procedures
• Understand your responsibilities with regards to security patrols and data protection legislation
• Proactively pursue all practices in line with Company environmental and energy saving initiatives
• Have a flexible approach to the hours you are required to work to meet the needs of the business.
• Work across all departments and carry out various duties as required, inclusive of cooking, cleaning and housekeeping assistance.

Success Criteria

·        Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition

·        Display a positive attitude at all times

·        Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure

·        Meet targets on brand specific guest feedback surveys, guest recognition and loyalty enrollment

·        Minimal guest complaints to be received