JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 165 bedrooms, 3 conference rooms and a busy bar and restaurant SQ Bar & Grill. We offer casual relaxed dinning in the heart of the vibrant Cathedral Quarter in Belfast City Centre. 

 OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday 
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship 
• 30% F&B discount at RBH hotels 
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
• Flexible working arrangements
• Stream - choose how and when you get paid 
• Employee Assistance Programme 
• Social and wellness events and activities all year round 
• Free meals on duty saving you over £1000 per year
• Share of gratuities

And much much more! 

RESPONSIBILITIES
PEOPLE

·         Recruit, train, schedule, and supervise F&B employees.

·         Identify and conduct performance evaluations and provide coaching.

·         Foster teamwork and maintain high employee morale.

·         Ensure compliance with company policies and legal regulations

GUEST EXPERIENCE & QUALITY

·         Ensure all guest interactions are warm, professional, and aligned with the brand & RBH’s high service standards.

·         Address guest complaints and resolve issues promptly.

·         Maintain high standards of hospitality and customer service.

·         Ensure a positive dining and event experience for guests.

·         Manage guest feedback and online reviews, responding to guest comments professionally, identifying service trends, and using insights to enhance guest satisfaction.

·         Develop a network of local suppliers to offer truly unique experiences to our guests

·         Take ownership of guest complaint resolution, ensuring swift action and service recovery strategies that turn negative experiences into positive ones.

OPERATIONS & MANAGEMENT

·         Report directly to the Operations Manager, providing insights on guest satisfaction, review performance, and service trends.

·         Maintain full compliance with brand policies, SOPs, and operational procedures, aligning with industry standards.

·         Participate in shift briefings and operational meetings, ensuring the team is aligned.

·         Manage budget control within the guest service department, ensuring cost efficiency while maintaining high service standards.

·         Forecast department revenue and ensure KPI’s are achieved month to month.

·         Monthly stock takes to ensure efficient cost of sales.  

EMPLOYEE RELATIONS & ENGAGEMENT

·         Promote a positive and inclusive work environment where all employees feel valued and motivated.

·         Ensure all team members understand company policies, benefits, and career growth opportunities.

·         Support management in conflict resolution efforts, ensuring fair and transparent processes.

·         Organise team-building activities and staff engagement initiatives to strengthen team culture.

·         Encourage cross-training opportunities between departments, supporting employee development.

·         Work closely with HR to address team challenges, ensuring high levels of job satisfaction and retention.

GENERAL

·         Comply with company policies, health & safety regulations, and brand standards at all times.

·         Represent the hotel in a professional and guest-focused manner, ensuring exceptional service delivery.

·         Stay updated on hospitality trends, innovations, and competitor benchmarking to refine service strategies.

·         Support sustainability initiatives, implementing eco-friendly operational practices where possible.

·         Ensure full compliance with GDPR and data protection laws when handling guest and employee information.

·         Build strong relationships with suppliers, external service providers, and key industry partners.

·         Oversee loss prevention procedures, ensuring the safety of guests, employees, and hotel property.

·         Champion accessibility and inclusivity, ensuring all guests feel welcomed and accommodated.

·         Continuously evaluate guest service strategies, identifying opportunities for innovation and improvement.

·         Actively participate in hotel leadership meetings, contributing insights from a guest service perspective.

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 165 bedrooms, 3 conference rooms and a busy bar and restaurant SQ Bar & Grill. We offer casual relaxed dinning in the heart of the vibrant Cathedral Quarter in Belfast City Centre. 

 OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday 
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship 
• 30% F&B discount at RBH hotels 
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
• Flexible working arrangements
• Stream - choose how and when you get paid 
• Employee Assistance Programme 
• Social and wellness events and activities all year round 
• Free meals on duty saving you over £1000 per year
• Share of gratuities

And much much more! 

RESPONSIBILITIES
PEOPLE

·         Recruit, train, schedule, and supervise F&B employees.

·         Identify and conduct performance evaluations and provide coaching.

·         Foster teamwork and maintain high employee morale.

·         Ensure compliance with company policies and legal regulations

GUEST EXPERIENCE & QUALITY

·         Ensure all guest interactions are warm, professional, and aligned with the brand & RBH’s high service standards.

·         Address guest complaints and resolve issues promptly.

·         Maintain high standards of hospitality and customer service.

·         Ensure a positive dining and event experience for guests.

·         Manage guest feedback and online reviews, responding to guest comments professionally, identifying service trends, and using insights to enhance guest satisfaction.

·         Develop a network of local suppliers to offer truly unique experiences to our guests

·         Take ownership of guest complaint resolution, ensuring swift action and service recovery strategies that turn negative experiences into positive ones.

OPERATIONS & MANAGEMENT

·         Report directly to the Operations Manager, providing insights on guest satisfaction, review performance, and service trends.

·         Maintain full compliance with brand policies, SOPs, and operational procedures, aligning with industry standards.

·         Participate in shift briefings and operational meetings, ensuring the team is aligned.

·         Manage budget control within the guest service department, ensuring cost efficiency while maintaining high service standards.

·         Forecast department revenue and ensure KPI’s are achieved month to month.

·         Monthly stock takes to ensure efficient cost of sales.  

EMPLOYEE RELATIONS & ENGAGEMENT

·         Promote a positive and inclusive work environment where all employees feel valued and motivated.

·         Ensure all team members understand company policies, benefits, and career growth opportunities.

·         Support management in conflict resolution efforts, ensuring fair and transparent processes.

·         Organise team-building activities and staff engagement initiatives to strengthen team culture.

·         Encourage cross-training opportunities between departments, supporting employee development.

·         Work closely with HR to address team challenges, ensuring high levels of job satisfaction and retention.

GENERAL

·         Comply with company policies, health & safety regulations, and brand standards at all times.

·         Represent the hotel in a professional and guest-focused manner, ensuring exceptional service delivery.

·         Stay updated on hospitality trends, innovations, and competitor benchmarking to refine service strategies.

·         Support sustainability initiatives, implementing eco-friendly operational practices where possible.

·         Ensure full compliance with GDPR and data protection laws when handling guest and employee information.

·         Build strong relationships with suppliers, external service providers, and key industry partners.

·         Oversee loss prevention procedures, ensuring the safety of guests, employees, and hotel property.

·         Champion accessibility and inclusivity, ensuring all guests feel welcomed and accommodated.

·         Continuously evaluate guest service strategies, identifying opportunities for innovation and improvement.

·         Actively participate in hotel leadership meetings, contributing insights from a guest service perspective.