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Head Housekeeper
The Mercure Paignton
Head Housekeeper
The Mercure Paignton
Full Time
2 Years Experience
Coins Icon Up to £35000 / Year
Head Housekeeper
The Mercure Paignton
Full Time
2 Years Experience
Coins Icon Up to £35000 / Year
Skills
cost control
managing
houskeeping
Get directions
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Description

JOIN US 

We may be brand new, but our hotels The Mercure with 161 rooms and Latitude 50 Restaurant and the Ibis Styles Paignton with 121 Rooms and Deller’s Cafe are already building a reputation for our exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests.

At The Mercure and the Ibis Paignton, we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An extra day's holiday for your birthday  
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship 
  • 30% F&B discount at RBH hotels 
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid 
  • Life Insurance 
  • Employee Assistance Programme 
  • Social and wellness events and activities all year round 
  • Free meals on duty saving you over £1000 per year
  • up to £35,000 per year

And much much more! 

A DAY IN THE LIFE OF A HEAD HOUSEKEEPER

  • Lead and supervise the housekeeping team, ensuring all rooms, public areas, and back-of-house areas are cleaned to the highest standards of cleanliness, hygiene, and presentation
  • Organise and coordinate daily cleaning schedules, assigning tasks to team members based on room occupancy and operational needs
  • Conduct regular inspections of guest rooms, public areas, and facilities to maintain and improve quality standards, addressing any issues promptly
  • Train, mentor, and develop housekeeping staff, implementing ongoing training programmes to enhance skills in cleaning techniques, safety, and guest interaction
  • Monitor stock levels for cleaning supplies, linen, and amenities, ensuring timely ordering and inventory management to avoid shortages
  • Manage the laundry process, including scheduling, quality control, and coordination with any external laundry providers, to ensure fresh linen availability at all times
  • Collaborate closely with other departments, such as front office and maintenance, to support a seamless guest experience and maintain room readiness
  • Handle guest requests and complaints regarding housekeeping services in a professional and efficient manner, ensuring guest satisfaction
  • Enforce health and safety protocols, maintaining compliance with industry standards and regulatory requirements to ensure a safe environment for staff and guests
  • Prepare and manage the housekeeping budget, monitoring expenses and implementing cost-effective practices without compromising quality


    • WHAT WE NEED FROM YOU 

  • Proven experience in a supervisory or management role within housekeeping, ideally within a hotel or hospitality environment
  • Strong leadership skills with the ability to motivate and manage a team effectively, fostering a positive and productive work environment
  • Excellent attention to detail, with a commitment to upholding the highest standards of cleanliness and presentation
  • Organisational skills to manage schedules, inventory, and administrative tasks efficiently
  • Strong communication and interpersonal skills to work effectively with team members, other departments, and guests
  • Knowledge of health, safety, and hygiene regulations, with a proactive approach to ensuring compliance
  • Financial acumen to manage a budget and control costs without compromising on quality
  • Flexibility to work a variety of shifts, including weekends, holidays, and occasional evenings as required by the needs of the hotel

    EQUAL OPPORTUNITIES
    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com

    • JOIN US 

    We may be brand new, but our hotels The Mercure with 161 rooms and Latitude 50 Restaurant and the Ibis Styles Paignton with 121 Rooms and Deller’s Cafe are already building a reputation for our exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests.

    At The Mercure and the Ibis Paignton, we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

    At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.

    OUR BENEFITS 

    You will have access to a benefits package we believe truly works for our people

    • Discounted hotel room rates for you and your friends & family
    • An extra day's holiday for your birthday  
    • Enhanced Maternity, adoption & shared parental leave
    • Course Sponsorship 
    • 30% F&B discount at RBH hotels 
    • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
    • Flexible working arrangements
    • Wagestream - choose how and when you get paid 
    • Life Insurance 
    • Employee Assistance Programme 
    • Social and wellness events and activities all year round 
    • Free meals on duty saving you over £1000 per year
    • up to £35,000 per year

    And much much more! 

    A DAY IN THE LIFE OF A HEAD HOUSEKEEPER

  • Lead and supervise the housekeeping team, ensuring all rooms, public areas, and back-of-house areas are cleaned to the highest standards of cleanliness, hygiene, and presentation
  • Organise and coordinate daily cleaning schedules, assigning tasks to team members based on room occupancy and operational needs
  • Conduct regular inspections of guest rooms, public areas, and facilities to maintain and improve quality standards, addressing any issues promptly
  • Train, mentor, and develop housekeeping staff, implementing ongoing training programmes to enhance skills in cleaning techniques, safety, and guest interaction
  • Monitor stock levels for cleaning supplies, linen, and amenities, ensuring timely ordering and inventory management to avoid shortages
  • Manage the laundry process, including scheduling, quality control, and coordination with any external laundry providers, to ensure fresh linen availability at all times
  • Collaborate closely with other departments, such as front office and maintenance, to support a seamless guest experience and maintain room readiness
  • Handle guest requests and complaints regarding housekeeping services in a professional and efficient manner, ensuring guest satisfaction
  • Enforce health and safety protocols, maintaining compliance with industry standards and regulatory requirements to ensure a safe environment for staff and guests
  • Prepare and manage the housekeeping budget, monitoring expenses and implementing cost-effective practices without compromising quality


    • WHAT WE NEED FROM YOU 

  • Proven experience in a supervisory or management role within housekeeping, ideally within a hotel or hospitality environment
  • Strong leadership skills with the ability to motivate and manage a team effectively, fostering a positive and productive work environment
  • Excellent attention to detail, with a commitment to upholding the highest standards of cleanliness and presentation
  • Organisational skills to manage schedules, inventory, and administrative tasks efficiently
  • Strong communication and interpersonal skills to work effectively with team members, other departments, and guests
  • Knowledge of health, safety, and hygiene regulations, with a proactive approach to ensuring compliance
  • Financial acumen to manage a budget and control costs without compromising on quality
  • Flexibility to work a variety of shifts, including weekends, holidays, and occasional evenings as required by the needs of the hotel

    EQUAL OPPORTUNITIES
    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
    • Head Housekeeper
    Full Time
    2 Years Experience
    Coins Icon Up to £35000 / Year
    Skills
    cost control
    managing
    houskeeping
    {{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
    Esplanade Road, Paignton, England TQ4 6BQ, United Kingdom
    Get directions