Description

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.

OUR HOTEL

Hyatt Place London City East is a contemporary lifestyle hotel located in the heart of East London, moments from Shoreditch, Brick Lane and the City. Combining modern design, exceptional hospitality and vibrant dining experiences, the hotel offers stylish guest accommodation, flexible meeting and event spaces, and one of East London's most impressive rooftop destinations.

With a diverse mix of corporate, leisure, international and group business, Hyatt Place London City East presents an exciting opportunity for an ambitious sales professional to drive commercial performance in one of London's most dynamic hospitality markets.

BRAND DESCRIPTION

Hyatt Place is a globally recognised brand designed for today's multi-tasking traveller. Blending intuitive service, modern comfort and flexible spaces, Hyatt Place offers a seamless guest experience for both business and leisure travellers. As part of Hyatt Hotels Corporation, the brand benefits from strong international recognition, industry-leading loyalty programmes, and a reputation for delivering thoughtful hospitality in sought-after destinations around the world.

A DAY IN THE LIFE OF A DIRECTOR OF SALES (MATERNITY COVER)

The Director of Sales is responsible for driving the hotel's commercial success by leading proactive sales strategies, developing key client relationships and maximising revenue opportunities across all market segments.

What you'll be doing…

• Develop and implement strategic sales plans to achieve and exceed revenue targets across rooms, meetings, events and corporate accounts.
• Lead the delivery of the Hotel Sales Plan, reviewing performance monthly and adjusting activity to maximise commercial results.
• Build and maintain strong relationships with corporate accounts, agencies, event planners, tour operators and key local businesses.
• Personally conduct a minimum of 10 sales appointments per week focusing on high-yield opportunities.
• Host client hospitality events, networking opportunities and familiarisation trips to showcase the hotel and strengthen partnerships.
• Identify new business opportunities through proactive prospecting, lead generation and market research.
• Collaborate closely with the General Manager, on property Director of Revenue and Regional Commercial Team on the annual Budget and Business Plan.
• Attend weekly commercial strategy meetings, contributing to pricing, forecasting and revenue optimisation decisions.
• Work closely with the Marketing team to align sales activity with promotional campaigns and brand initiatives.
• Monitor local market trends and competitor activity to inform commercial strategy and positioning.
• Prepare detailed sales reports and performance analysis to support strategic decision-making.
• Represent Hyatt Place London City East at industry events, trade shows and networking functions across London.
• Lead, coach and develop members of the sales team, driving a high-performance culture focused on results and exceptional customer service.
• Ensure all sales activity is accurately recorded and aligned with RBH and Hyatt brand standards.

WHAT WE NEED FROM YOU

• Minimum of 3 years' experience in hospitality sales, events sales or commercial hotel operations with a proven track record of delivering revenue growth.
• Strong leadership and people management skills with the ability to motivate, coach and develop others.
• Excellent communication and presentation skills with the confidence to influence stakeholders at all levels.
• Strong commercial acumen with experience in budgeting, forecasting and strategic planning.
• Experience using CRM systems such as Delphi, Salesforce or similar platforms.
• Strong negotiation skills and experience managing commercial agreements and contracts.
• Highly organised with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge of the London hotel market would be advantageous.
• Flexibility to attend events, client meetings and networking opportunities outside standard working hours.
• A proactive, energetic and results-driven approach with the confidence to identify and act on new business opportunities.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• Enhanced maternity, adoption & shared parental leave
• Course sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 per referral, up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Employee Assistance Programme
• And much, much more

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

We run background checks on all new hires in this position.

Description

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.

OUR HOTEL

Hyatt Place London City East is a contemporary lifestyle hotel located in the heart of East London, moments from Shoreditch, Brick Lane and the City. Combining modern design, exceptional hospitality and vibrant dining experiences, the hotel offers stylish guest accommodation, flexible meeting and event spaces, and one of East London's most impressive rooftop destinations.

With a diverse mix of corporate, leisure, international and group business, Hyatt Place London City East presents an exciting opportunity for an ambitious sales professional to drive commercial performance in one of London's most dynamic hospitality markets.

BRAND DESCRIPTION

Hyatt Place is a globally recognised brand designed for today's multi-tasking traveller. Blending intuitive service, modern comfort and flexible spaces, Hyatt Place offers a seamless guest experience for both business and leisure travellers. As part of Hyatt Hotels Corporation, the brand benefits from strong international recognition, industry-leading loyalty programmes, and a reputation for delivering thoughtful hospitality in sought-after destinations around the world.

A DAY IN THE LIFE OF A DIRECTOR OF SALES (MATERNITY COVER)

The Director of Sales is responsible for driving the hotel's commercial success by leading proactive sales strategies, developing key client relationships and maximising revenue opportunities across all market segments.

What you'll be doing…

• Develop and implement strategic sales plans to achieve and exceed revenue targets across rooms, meetings, events and corporate accounts.
• Lead the delivery of the Hotel Sales Plan, reviewing performance monthly and adjusting activity to maximise commercial results.
• Build and maintain strong relationships with corporate accounts, agencies, event planners, tour operators and key local businesses.
• Personally conduct a minimum of 10 sales appointments per week focusing on high-yield opportunities.
• Host client hospitality events, networking opportunities and familiarisation trips to showcase the hotel and strengthen partnerships.
• Identify new business opportunities through proactive prospecting, lead generation and market research.
• Collaborate closely with the General Manager, on property Director of Revenue and Regional Commercial Team on the annual Budget and Business Plan.
• Attend weekly commercial strategy meetings, contributing to pricing, forecasting and revenue optimisation decisions.
• Work closely with the Marketing team to align sales activity with promotional campaigns and brand initiatives.
• Monitor local market trends and competitor activity to inform commercial strategy and positioning.
• Prepare detailed sales reports and performance analysis to support strategic decision-making.
• Represent Hyatt Place London City East at industry events, trade shows and networking functions across London.
• Lead, coach and develop members of the sales team, driving a high-performance culture focused on results and exceptional customer service.
• Ensure all sales activity is accurately recorded and aligned with RBH and Hyatt brand standards.

WHAT WE NEED FROM YOU

• Minimum of 3 years' experience in hospitality sales, events sales or commercial hotel operations with a proven track record of delivering revenue growth.
• Strong leadership and people management skills with the ability to motivate, coach and develop others.
• Excellent communication and presentation skills with the confidence to influence stakeholders at all levels.
• Strong commercial acumen with experience in budgeting, forecasting and strategic planning.
• Experience using CRM systems such as Delphi, Salesforce or similar platforms.
• Strong negotiation skills and experience managing commercial agreements and contracts.
• Highly organised with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge of the London hotel market would be advantageous.
• Flexibility to attend events, client meetings and networking opportunities outside standard working hours.
• A proactive, energetic and results-driven approach with the confidence to identify and act on new business opportunities.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• Enhanced maternity, adoption & shared parental leave
• Course sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 per referral, up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Employee Assistance Programme
• And much, much more

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

We run background checks on all new hires in this position.