JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

Bridgewood Manor Hotel and Spa is located in Chatham, Kent, is a charming and inviting retreat set amidst tranquil surroundings. The hotel is furnished with comfortable and elegantly decorated rooms and has a reputable restaurant that serves a mix of contemporary and classic British cuisine. Our six function rooms, cater for corporate events, conferences, and weddings and the spa is available for a range of treatments designed to rejuvenate and relax. Facilities include a heated indoor pool, sauna, steam room, and a fully equipped fitness centre. 

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday  
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship 
• 30% F&B discount at RBH hotels 
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
• Flexible working arrangements
• Wagestream - choose how and when you get paid 
• Life Insurance 
• Employee Assistance Programme 
• Social and wellness events and activities all year round 
• Free meals on duty saving you over £1000 per year

The Spa Therapist’s role is a vital service for guests wishing to experience the luxuries that Bridgewood Manor Hotel provides. As a customer facing member of the spa team, you will play a vital role in supporting our guests and delivering exceptional service for hotel guests and spa days.

DUTIES & RESPONSIBILITIES

PEOPLE

• Demonstrate exceptional customer service skills in handling guest enquiries, requests, and concerns, consistently exceeding guest expectations.
• Collaborate closely with the Spa Manager and other team members to ensure effective communication and coordination within the spa and leisure department.
• Fostering a welcoming atmosphere at the spa area, embodying a culture of hospitality and professionalism.
• Provide guidance and support to new team members during their onboarding process, aiding in their understanding of company policies, procedures, and service standards.
• Participate actively in RBH's comprehensive induction program, completing assigned modules to uphold RBH standards and enhance professional development.
• To always maintain personal hygiene standards.

PROFIT

• To learn all product knowledge to aid in promoting products and services.
• To adhere to any sales initiatives all company sales initiatives to increase the upsell of sales opportunities.
• Maximise revenue opportunities by upselling hotel amenities, services, and the food & beverage options.

QUALITY

• Maintain all treatment rooms to the highest standard of cleanliness and hygiene in according to company standards.
• Support all members of the Team to achieve and maintain standards to the highest possible level in terms of respectful service, hygiene, and health & safety.
• To wear the correct uniform in good condition whilst on duty and to take care of your uniform when off-duty.
• Provide training to new spa team members with effective guest interaction, product knowledge, and support when managing guest queries.
• Address guest complaints and concerns promptly and professionally, seeking resolution to ensure guest satisfaction and loyalty.
• Liaise with other departments to fulfil guest requests and resolve issues effectively, maintaining open communication channels to ensure seamless guest experiences.
• Proactively anticipate guest needs and preferences, providing personalized recommendations and assistance to enhance their experience in the spa.
• Report any defects in equipment, damage or general wear and tear.

GENERAL

• Adhere strictly to company codes of conduct, policies, and procedures, maintaining integrity and professionalism in all guest and team interactions.
• Demonstrate a comprehensive understanding of health, hygiene, and safety protocols, ensuring adherence to all statutory requirements.
• Collaborate effectively with colleagues across departments to enhance guest satisfaction and contribute to revenue growth.
• To have a flexible attitude to handling additional tasks as directed by the Spa Manager to meet operational needs.
• To adhere to our Smile Training policy deadlines to ensure your health & safety

I confirm that I have read and agreed to this Job Description outlining the primary duties of my role.

Employee Name (print)____________________

Employee Signature_______________________

Date___________________________________

• EQUAL OPPORTUNITIES
  RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
  

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

Bridgewood Manor Hotel and Spa is located in Chatham, Kent, is a charming and inviting retreat set amidst tranquil surroundings. The hotel is furnished with comfortable and elegantly decorated rooms and has a reputable restaurant that serves a mix of contemporary and classic British cuisine. Our six function rooms, cater for corporate events, conferences, and weddings and the spa is available for a range of treatments designed to rejuvenate and relax. Facilities include a heated indoor pool, sauna, steam room, and a fully equipped fitness centre. 

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday  
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship 
• 30% F&B discount at RBH hotels 
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
• Flexible working arrangements
• Wagestream - choose how and when you get paid 
• Life Insurance 
• Employee Assistance Programme 
• Social and wellness events and activities all year round 
• Free meals on duty saving you over £1000 per year

The Spa Therapist’s role is a vital service for guests wishing to experience the luxuries that Bridgewood Manor Hotel provides. As a customer facing member of the spa team, you will play a vital role in supporting our guests and delivering exceptional service for hotel guests and spa days.

DUTIES & RESPONSIBILITIES

PEOPLE

• Demonstrate exceptional customer service skills in handling guest enquiries, requests, and concerns, consistently exceeding guest expectations.
• Collaborate closely with the Spa Manager and other team members to ensure effective communication and coordination within the spa and leisure department.
• Fostering a welcoming atmosphere at the spa area, embodying a culture of hospitality and professionalism.
• Provide guidance and support to new team members during their onboarding process, aiding in their understanding of company policies, procedures, and service standards.
• Participate actively in RBH's comprehensive induction program, completing assigned modules to uphold RBH standards and enhance professional development.
• To always maintain personal hygiene standards.

PROFIT

• To learn all product knowledge to aid in promoting products and services.
• To adhere to any sales initiatives all company sales initiatives to increase the upsell of sales opportunities.
• Maximise revenue opportunities by upselling hotel amenities, services, and the food & beverage options.

QUALITY

• Maintain all treatment rooms to the highest standard of cleanliness and hygiene in according to company standards.
• Support all members of the Team to achieve and maintain standards to the highest possible level in terms of respectful service, hygiene, and health & safety.
• To wear the correct uniform in good condition whilst on duty and to take care of your uniform when off-duty.
• Provide training to new spa team members with effective guest interaction, product knowledge, and support when managing guest queries.
• Address guest complaints and concerns promptly and professionally, seeking resolution to ensure guest satisfaction and loyalty.
• Liaise with other departments to fulfil guest requests and resolve issues effectively, maintaining open communication channels to ensure seamless guest experiences.
• Proactively anticipate guest needs and preferences, providing personalized recommendations and assistance to enhance their experience in the spa.
• Report any defects in equipment, damage or general wear and tear.

GENERAL

• Adhere strictly to company codes of conduct, policies, and procedures, maintaining integrity and professionalism in all guest and team interactions.
• Demonstrate a comprehensive understanding of health, hygiene, and safety protocols, ensuring adherence to all statutory requirements.
• Collaborate effectively with colleagues across departments to enhance guest satisfaction and contribute to revenue growth.
• To have a flexible attitude to handling additional tasks as directed by the Spa Manager to meet operational needs.
• To adhere to our Smile Training policy deadlines to ensure your health & safety

I confirm that I have read and agreed to this Job Description outlining the primary duties of my role.

Employee Name (print)____________________

Employee Signature_______________________

Date___________________________________

• EQUAL OPPORTUNITIES
  RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com