At Rose Dental Group, we believe that exceptional customer support is the cornerstone of a positive patient experience. As a Customer Support Representative, you will be the friendly voice and helpful guide for our patients, ensuring their journey toward better health, wellness, and fitness is smooth and enjoyable.

This role offers an exciting opportunity to be part of a dedicated team that values empathy, clear communication, and problem-solving. If you are passionate about helping others and thrive in a fast-paced environment, this position is for you.

• Provide timely, accurate, and empathetic support to patients and clients.
• Assist with appointment scheduling, inquiries, and follow-ups.
• Serve as a liaison between patients and clinical staff to ensure seamless communication.
• Maintain patient records with attention to confidentiality and accuracy.
• Contribute to continuous improvement of customer service processes.

• Respond promptly to patient inquiries via phone, email, and in-person interactions.
• Schedule and confirm patient appointments, managing calendars efficiently.
• Provide clear information regarding services, policies, and procedures.
• Handle patient concerns and resolve issues with professionalism and care.
• Document patient interactions and update records in compliance with privacy regulations.
• Collaborate with clinical and administrative teams to enhance patient satisfaction.
• Support billing and insurance verification processes as needed.
• Participate in training sessions to stay current with company offerings and industry standards.

• High school diploma or equivalent; associate degree preferred.
• Previous experience in customer service, preferably in healthcare, wellness, or fitness industries.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in using customer management software and Microsoft Office Suite.
• Empathetic, patient-focused attitude with a problem-solving mindset.
• Flexibility to work varying shifts as needed.

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday pay.
• Opportunities for professional growth and continuing education.
• Supportive and inclusive workplace culture.
• Employee wellness programs and discounts on fitness services.

At Rose Dental Group, we believe that exceptional customer support is the cornerstone of a positive patient experience. As a Customer Support Representative, you will be the friendly voice and helpful guide for our patients, ensuring their journey toward better health, wellness, and fitness is smooth and enjoyable.

This role offers an exciting opportunity to be part of a dedicated team that values empathy, clear communication, and problem-solving. If you are passionate about helping others and thrive in a fast-paced environment, this position is for you.

• Provide timely, accurate, and empathetic support to patients and clients.
• Assist with appointment scheduling, inquiries, and follow-ups.
• Serve as a liaison between patients and clinical staff to ensure seamless communication.
• Maintain patient records with attention to confidentiality and accuracy.
• Contribute to continuous improvement of customer service processes.

• Respond promptly to patient inquiries via phone, email, and in-person interactions.
• Schedule and confirm patient appointments, managing calendars efficiently.
• Provide clear information regarding services, policies, and procedures.
• Handle patient concerns and resolve issues with professionalism and care.
• Document patient interactions and update records in compliance with privacy regulations.
• Collaborate with clinical and administrative teams to enhance patient satisfaction.
• Support billing and insurance verification processes as needed.
• Participate in training sessions to stay current with company offerings and industry standards.

• High school diploma or equivalent; associate degree preferred.
• Previous experience in customer service, preferably in healthcare, wellness, or fitness industries.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in using customer management software and Microsoft Office Suite.
• Empathetic, patient-focused attitude with a problem-solving mindset.
• Flexibility to work varying shifts as needed.

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday pay.
• Opportunities for professional growth and continuing education.
• Supportive and inclusive workplace culture.
• Employee wellness programs and discounts on fitness services.