At Rose Dental Group, we believe that exceptional patient care starts with outstanding support. As a 1st Line Customer Support specialist, you will be the first point of contact for our patients and partners, playing a vital role in delivering timely, empathetic, and effective assistance. This position offers an exciting opportunity to contribute to the smooth operation of our hospital and healthcare services while ensuring a positive experience for everyone who reaches out to us.

• Provide prompt and professional support to patients and internal teams via phone, email, and other communication channels.
• Resolve inquiries related to appointments, billing, general information, and technical issues efficiently.
• Serve as a key liaison between patients and clinical staff, ensuring clear and accurate communication.
• Maintain detailed records of interactions to support continuous improvement and patient satisfaction.

• Respond promptly to incoming patient and partner inquiries, offering clear and helpful information.
• Log, track, and escalate issues to appropriate departments when necessary.
• Assist patients with scheduling, rescheduling, and cancellations of appointments.
• Provide guidance on billing questions and direct complex concerns to the billing department.
• Collaborate with clinical and administrative teams to ensure patient needs are met effectively.
• Maintain confidentiality and comply with all healthcare regulations and data protection policies.
• Continuously update knowledge of Rose Dental Group services, policies, and systems.

• High school diploma or equivalent; additional education or certifications in customer service or healthcare is a plus.
• Previous experience in customer support, preferably in a healthcare or hospital setting.
• Strong communication skills, both verbal and written, with a patient and empathetic approach.
• Ability to handle multiple inquiries efficiently while maintaining attention to detail.
• Familiarity with healthcare terminology and patient management systems is advantageous.
• Proficient computer skills, including MS Office and CRM software.
• Excellent problem-solving skills and the ability to remain calm under pressure.

• Competitive salary and opportunities for professional growth.
• Comprehensive health and dental insurance plans.
• Supportive and inclusive work environment focused on teamwork.
• Access to ongoing training and development programs.
• Paid time off and flexible scheduling options.
• Employee wellness initiatives promoting work-life balance.

At Rose Dental Group, we believe that exceptional patient care starts with outstanding support. As a 1st Line Customer Support specialist, you will be the first point of contact for our patients and partners, playing a vital role in delivering timely, empathetic, and effective assistance. This position offers an exciting opportunity to contribute to the smooth operation of our hospital and healthcare services while ensuring a positive experience for everyone who reaches out to us.

• Provide prompt and professional support to patients and internal teams via phone, email, and other communication channels.
• Resolve inquiries related to appointments, billing, general information, and technical issues efficiently.
• Serve as a key liaison between patients and clinical staff, ensuring clear and accurate communication.
• Maintain detailed records of interactions to support continuous improvement and patient satisfaction.

• Respond promptly to incoming patient and partner inquiries, offering clear and helpful information.
• Log, track, and escalate issues to appropriate departments when necessary.
• Assist patients with scheduling, rescheduling, and cancellations of appointments.
• Provide guidance on billing questions and direct complex concerns to the billing department.
• Collaborate with clinical and administrative teams to ensure patient needs are met effectively.
• Maintain confidentiality and comply with all healthcare regulations and data protection policies.
• Continuously update knowledge of Rose Dental Group services, policies, and systems.

• High school diploma or equivalent; additional education or certifications in customer service or healthcare is a plus.
• Previous experience in customer support, preferably in a healthcare or hospital setting.
• Strong communication skills, both verbal and written, with a patient and empathetic approach.
• Ability to handle multiple inquiries efficiently while maintaining attention to detail.
• Familiarity with healthcare terminology and patient management systems is advantageous.
• Proficient computer skills, including MS Office and CRM software.
• Excellent problem-solving skills and the ability to remain calm under pressure.

• Competitive salary and opportunities for professional growth.
• Comprehensive health and dental insurance plans.
• Supportive and inclusive work environment focused on teamwork.
• Access to ongoing training and development programs.
• Paid time off and flexible scheduling options.
• Employee wellness initiatives promoting work-life balance.