At Rose Dental Group, we believe that exceptional customer service is the cornerstone of a positive patient experience. As a Customer Service Representative, you will play a vital role in supporting our patients on their health, wellness, and fitness journey by providing friendly, knowledgeable, and efficient assistance. This position offers an exciting opportunity to be the welcoming voice and trusted resource for our community, ensuring every interaction reflects our commitment to care and professionalism.

• Deliver outstanding customer support to patients and callers with empathy and clarity.
• Manage appointment scheduling, inquiries, and patient information accurately and efficiently.
• Collaborate with clinical and administrative teams to enhance the overall patient experience.

• Respond promptly and courteously to patient inquiries via phone, email, and in-person.
• Schedule, reschedule, and confirm patient appointments using our management system.
• Maintain accurate patient records and update information as needed.
• Assist patients with insurance verification and billing questions, directing complex issues to the appropriate department.
• Provide clear information about services, policies, and procedures to support patient understanding.
• Handle patient feedback and concerns professionally, escalating when necessary to ensure resolution.
• Support daily administrative tasks to contribute to smooth office operations.
• Stay informed about industry best practices and company updates to deliver knowledgeable service.

• High school diploma or equivalent; additional education in health, wellness, or customer service is a plus.
• Proven experience in a customer service role, preferably within health, wellness, or fitness industries.
• Strong communication skills with the ability to listen attentively and respond clearly.
• Proficiency with appointment scheduling software and basic computer applications.
• Exceptional organizational skills and attention to detail.
• Ability to remain calm and professional in high-pressure situations.
• A compassionate and patient-centered approach to service.

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and career growth.
• Supportive and inclusive work environment focused on teamwork.
• Employee discounts on health and fitness services.
• Paid time off and flexible scheduling options.

At Rose Dental Group, we believe that exceptional customer service is the cornerstone of a positive patient experience. As a Customer Service Representative, you will play a vital role in supporting our patients on their health, wellness, and fitness journey by providing friendly, knowledgeable, and efficient assistance. This position offers an exciting opportunity to be the welcoming voice and trusted resource for our community, ensuring every interaction reflects our commitment to care and professionalism.

• Deliver outstanding customer support to patients and callers with empathy and clarity.
• Manage appointment scheduling, inquiries, and patient information accurately and efficiently.
• Collaborate with clinical and administrative teams to enhance the overall patient experience.

• Respond promptly and courteously to patient inquiries via phone, email, and in-person.
• Schedule, reschedule, and confirm patient appointments using our management system.
• Maintain accurate patient records and update information as needed.
• Assist patients with insurance verification and billing questions, directing complex issues to the appropriate department.
• Provide clear information about services, policies, and procedures to support patient understanding.
• Handle patient feedback and concerns professionally, escalating when necessary to ensure resolution.
• Support daily administrative tasks to contribute to smooth office operations.
• Stay informed about industry best practices and company updates to deliver knowledgeable service.

• High school diploma or equivalent; additional education in health, wellness, or customer service is a plus.
• Proven experience in a customer service role, preferably within health, wellness, or fitness industries.
• Strong communication skills with the ability to listen attentively and respond clearly.
• Proficiency with appointment scheduling software and basic computer applications.
• Exceptional organizational skills and attention to detail.
• Ability to remain calm and professional in high-pressure situations.
• A compassionate and patient-centered approach to service.

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and career growth.
• Supportive and inclusive work environment focused on teamwork.
• Employee discounts on health and fitness services.
• Paid time off and flexible scheduling options.