Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations.

This downtown hotel features fully air-conditioned flexible event space. The hotel's full catering and banquet service includes delicious offerings which can be tailored to cater for any type of event. From business conferences to cocktail parties and weddings, this downtown hotel serves as a stylish backdrop for every occasion.

Enjoy the hotel's relaxing, yet professional atmosphere with contemporary style, as well as its proximity to local Lincoln attractions and shopping. Stroll along the cobbled streets of the historic Bailgate area or visit the majestic Lincoln Cathedral and discover the rich history of the Lincoln Castle.

Join Our Team

We're looking for a friendly and motivated Reception Supervisor to support our Front Office team and help create exceptional guest experiences from arrival through to departure.

This is a hands-on role where you'll lead by example, support the day-to-day operation of Reception and help ensure every guest receives a warm welcome and outstanding service throughout their stay.

If you're passionate about hospitality, enjoy supporting others and thrive in a guest-focused environment, we'd love to hear from you.

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels

• 50% food and beverage discount

• Employee Assistance Programme and wellbeing support

• Hapi discounts platform

• Long Service Recognition Awards

• Team Member recognition awards

• Annual leave that increases with length of service, gaining an additional day each year up to a maximum of 5 extra days

• Training and development opportunities

• Support the day-to-day operation of the Reception department

• Lead by example to deliver exceptional guest service from arrival through to departure

• Assist with supervising and supporting Reception team members during shifts

• Welcome guests, manage check-ins and check-outs and respond to guest enquiries

• Handle guest feedback and resolve issues professionally and efficiently

• Support the training and onboarding of new team members

• Ensure company, brand and operational standards are maintained

• Assist with room allocations, guest requests and Front Office administration

• Support upselling opportunities and contribute to departmental performance

• Help create a positive and engaging environment for guests and colleagues

• Previous experience in a Front Office, Reception or hospitality role

• Supervisory experience is desirable but not essential

• Passion for delivering exceptional guest experiences

• Strong communication and interpersonal skills

• Ability to support and motivate others

• Good organisational and problem-solving abilities

• Confidence in handling guest enquiries and resolving issues

• Positive, proactive and guest-focused approach

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.

Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations.

This downtown hotel features fully air-conditioned flexible event space. The hotel's full catering and banquet service includes delicious offerings which can be tailored to cater for any type of event. From business conferences to cocktail parties and weddings, this downtown hotel serves as a stylish backdrop for every occasion.

Enjoy the hotel's relaxing, yet professional atmosphere with contemporary style, as well as its proximity to local Lincoln attractions and shopping. Stroll along the cobbled streets of the historic Bailgate area or visit the majestic Lincoln Cathedral and discover the rich history of the Lincoln Castle.

Join Our Team

We're looking for a friendly and motivated Reception Supervisor to support our Front Office team and help create exceptional guest experiences from arrival through to departure.

This is a hands-on role where you'll lead by example, support the day-to-day operation of Reception and help ensure every guest receives a warm welcome and outstanding service throughout their stay.

If you're passionate about hospitality, enjoy supporting others and thrive in a guest-focused environment, we'd love to hear from you.

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels

• 50% food and beverage discount

• Employee Assistance Programme and wellbeing support

• Hapi discounts platform

• Long Service Recognition Awards

• Team Member recognition awards

• Annual leave that increases with length of service, gaining an additional day each year up to a maximum of 5 extra days

• Training and development opportunities

• Support the day-to-day operation of the Reception department

• Lead by example to deliver exceptional guest service from arrival through to departure

• Assist with supervising and supporting Reception team members during shifts

• Welcome guests, manage check-ins and check-outs and respond to guest enquiries

• Handle guest feedback and resolve issues professionally and efficiently

• Support the training and onboarding of new team members

• Ensure company, brand and operational standards are maintained

• Assist with room allocations, guest requests and Front Office administration

• Support upselling opportunities and contribute to departmental performance

• Help create a positive and engaging environment for guests and colleagues

• Previous experience in a Front Office, Reception or hospitality role

• Supervisory experience is desirable but not essential

• Passion for delivering exceptional guest experiences

• Strong communication and interpersonal skills

• Ability to support and motivate others

• Good organisational and problem-solving abilities

• Confidence in handling guest enquiries and resolving issues

• Positive, proactive and guest-focused approach

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.