Provide a consistently high-level of customer service etiquette, which is warm, courteous, and professional  

Foster genuine connections by recognising returning members and understanding their preferences and needs. 

Deliver personalised, proactive service that reflects The Conduit’s values of inclusion, sustainability, and innovation. 

Be a visible and approachable presence in the club to ensure members’ needs are met with efficiency and care. 

Communicate clearly and confidently with members, including during closures or changes to services. 

Accurately manage check-ins and member records using the Peoplevine CRM system. 

Follow Rucola Reservations procedures on Seven Rooms with attention to detail and professionalism. 

Promptly respond to telephone and in-person inquiries, using clear communication and a warm tone. 

Manage cloakroom duties and lost & found inquiries promptly and efficiently. 

Direct guests to appropriate areas and facilitate smooth introductions between members and their guests. 

Actively contribute to the success of the wider team and uphold The Conduit’s Diversity, Equity & Inclusion strategy. 

Remain flexible and willing to assist with additional tasks aligned with business needs 

Ideally 1-2 years of relevant work experience at reception 

Excellent written and oral communication 

Passion for delivering excellent guest service 

Strong interpersonal skills and strong ability to work within a team 

Excellent organizational skills 

Health & Safety knowledge. 

Has strong interpersonal skills needed to build trust amongst stakeholders at all levels 

Has the ability to ‘go the extra mile’ to create a positive outcome 

Is a ‘team-player’ and enjoys working in partnership with colleagues  

Views individual’s differences as a way to build new ideas and innovations 

"Owns" problems rather than blaming them on others 

Has the ability to work at pace whilst multitasking 

Encourages feedback on own behaviour 

Aligned and committed to the vision of The Conduit and constantly looking for ways in your role to achieve our mission. 

High standard of grooming and personal presentation 

Provide a consistently high-level of customer service etiquette, which is warm, courteous, and professional  

Foster genuine connections by recognising returning members and understanding their preferences and needs. 

Deliver personalised, proactive service that reflects The Conduit’s values of inclusion, sustainability, and innovation. 

Be a visible and approachable presence in the club to ensure members’ needs are met with efficiency and care. 

Communicate clearly and confidently with members, including during closures or changes to services. 

Accurately manage check-ins and member records using the Peoplevine CRM system. 

Follow Rucola Reservations procedures on Seven Rooms with attention to detail and professionalism. 

Promptly respond to telephone and in-person inquiries, using clear communication and a warm tone. 

Manage cloakroom duties and lost & found inquiries promptly and efficiently. 

Direct guests to appropriate areas and facilitate smooth introductions between members and their guests. 

Actively contribute to the success of the wider team and uphold The Conduit’s Diversity, Equity & Inclusion strategy. 

Remain flexible and willing to assist with additional tasks aligned with business needs 

Ideally 1-2 years of relevant work experience at reception 

Excellent written and oral communication 

Passion for delivering excellent guest service 

Strong interpersonal skills and strong ability to work within a team 

Excellent organizational skills 

Health & Safety knowledge. 

Has strong interpersonal skills needed to build trust amongst stakeholders at all levels 

Has the ability to ‘go the extra mile’ to create a positive outcome 

Is a ‘team-player’ and enjoys working in partnership with colleagues  

Views individual’s differences as a way to build new ideas and innovations 

"Owns" problems rather than blaming them on others 

Has the ability to work at pace whilst multitasking 

Encourages feedback on own behaviour 

Aligned and committed to the vision of The Conduit and constantly looking for ways in your role to achieve our mission. 

High standard of grooming and personal presentation