Senior Guest Service Manager (Front Office)

40 hours per week over 7 days

JOIN US 

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

The possibilities are endless with a career at Hilton. Come for the job, thrive in your career, and enjoy the journey of Making the Stay .

As a global hospitality company with 22 world-class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.

OUR HOTEL 

Hampton by Hilton Birmingham Broad Street is a vibrant, centrally located hotel in one of Birmingham’s busiest entertainment districts. As part of the globally recognised Hilton brand, the hotel offers a supportive team environment, opportunities for career development, and high standards of service.

Working here means being part of a fast-paced, guest-focused team, with the chance to build valuable hospitality skills while delivering a great experience to visitors from around the world.

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• 50% Discount on food & drink whilst on duty
• Hilton Learning & Development platform for all training requirements
• 50% F&B discount at Hilton hotels when staying on Team Member Rates
• Incentive schemes
• Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more

And much more! 

A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL 

What you'll be doing...

·       Carrying out Duty Manager shifts

·       Be responsible for ensuring the safety and security of hotel guests and staff during your shift.

·       Recruit, train and develop members of the Front Office Team

·       Complete the weekly rota for your department

·       Complete orders for the front office department

·      Drive Loyalty through Hilton Honors enrolments

·      Set targets and incetives for your team

·       Deliver great guest scores

·       Operate to brand standards

 ·      Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.

·       Serving simple meals and drinks

·       Identifying potential sales leads

·       Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.

·       Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.

·       Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

·       Previous experience in a similar role..

·       A welcoming personality who loves connecting with people and making their day brighter.

·       Strong communication skills, comfortable chatting with guests and coordinating with team members.

·       Sharp attention to detail, especially when it comes to handling guest needs and reservations.

·       A problem-solver who can think on their feet, handling any situation with a positive attitude.

·       Team spirit, ready to jump in wherever needed to keep things flowing smoothly.

·       High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

 If this sounds like the job for you please get in touch!

Senior Guest Service Manager (Front Office)

40 hours per week over 7 days

JOIN US 

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

The possibilities are endless with a career at Hilton. Come for the job, thrive in your career, and enjoy the journey of Making the Stay .

As a global hospitality company with 22 world-class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.

OUR HOTEL 

Hampton by Hilton Birmingham Broad Street is a vibrant, centrally located hotel in one of Birmingham’s busiest entertainment districts. As part of the globally recognised Hilton brand, the hotel offers a supportive team environment, opportunities for career development, and high standards of service.

Working here means being part of a fast-paced, guest-focused team, with the chance to build valuable hospitality skills while delivering a great experience to visitors from around the world.

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• 50% Discount on food & drink whilst on duty
• Hilton Learning & Development platform for all training requirements
• 50% F&B discount at Hilton hotels when staying on Team Member Rates
• Incentive schemes
• Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more

And much more! 

A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL 

What you'll be doing...

·       Carrying out Duty Manager shifts

·       Be responsible for ensuring the safety and security of hotel guests and staff during your shift.

·       Recruit, train and develop members of the Front Office Team

·       Complete the weekly rota for your department

·       Complete orders for the front office department

·      Drive Loyalty through Hilton Honors enrolments

·      Set targets and incetives for your team

·       Deliver great guest scores

·       Operate to brand standards

 ·      Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.

·       Serving simple meals and drinks

·       Identifying potential sales leads

·       Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.

·       Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.

·       Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

·       Previous experience in a similar role..

·       A welcoming personality who loves connecting with people and making their day brighter.

·       Strong communication skills, comfortable chatting with guests and coordinating with team members.

·       Sharp attention to detail, especially when it comes to handling guest needs and reservations.

·       A problem-solver who can think on their feet, handling any situation with a positive attitude.

·       Team spirit, ready to jump in wherever needed to keep things flowing smoothly.

·       High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

 If this sounds like the job for you please get in touch!